Business Procedures,
Equipment and Technology
Practicum in Human Services
Copyright
Copyright and Terms of Service
Copyright © Texas Education Agency, 2015. These materials are copyrighted © and trademarked ™
as the property of the Texas Education Agency (TEA) and may not be reproduced without the
express written permission of TEA, except under the following conditions:
1) Texas public school districts, charter schools, and Education Service Centers may reproduce and
use copies of the Materials and Related Materials for the districts’ and schools’ educational use
without obtaining permission from TEA.
2) Residents of the state of Texas may reproduce and use copies of the Materials and Related
Materials for individual personal use only, without obtaining written permission of TEA.
3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and
unchanged in any way.
4) No monetary charge can be made for the reproduced materials or any document containing
them; however, a reasonable charge to cover only the cost of reproduction and distribution may be
charged.
Private entities or persons located in Texas that are not Texas public school districts, Texas
Education Service Centers, or Texas charter schools or any entity, whether public or private,
educational or non-educational, located outside the state of Texas MUST obtain written approval
from TEA and will be required to enter into a license agreement that may involve the payment of a
licensing fee or a royalty.
Contact TEA Copyrights with any questions you may have.
Copyright © Texas Education Agency, 2015. All rights reserved.
2
Customer Service
Quality customer
service is the heart
and soul of the
human services
industry.
Copyright © Texas Education Agency, 2015. All rights reserved.
3
Communication Skills
Listening and speaking
are the most basic
communication skills.
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4
Verbal Communication
Verbal communication
is being able to
articulate your ideas
and information in a
clear and concise
manner.
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5
Nonverbal Communication
Nonverbal
communication means
without the use of
words.
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6
Five Steps to Improve Customer Satisfaction
(click on image)
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7
Academic Skills
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8
Finances
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Financial Services
10
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2015. All rights reserved.
10
Business Transactions
An economic event that initiates the accounting process of
recording it in a company's accounting system.
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11
Point-of-Sale Systems
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A computerized
system that can be
used to:
−
−
−
−
−
−
Communicate
between staff
members
Create reports
Generate bills
Manage
inventory
Take orders
Track revenue
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12
Using the Point of Sale (POS) System
(click on image)
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13
Workplace Documents
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Cash flow
projections
• Customer orders
• Inventory for
equipment and
supplies
• Purchase orders
•
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Copyright © Texas Education Agency, 2015. All rights reserved.
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References and Resources
Images:
•
Shutterstock™ images. Photos obtained with subscription
Websites:
•
Small Business Administration Learning Center Online Training
Introduction to Accounting
This course is designed to provide an overview of accounting.
https://www.sba.gov/tools/sba-learning-center/training/introduction-accounting
YouTube™:
•
Five Steps To Improve Customer Satisfaction
Steps to improve customer satisfaction.
https://youtu.be/XK3cNcuvuMs
•
Using the POS (Point Of Sale) System
A brief tutorial of the basic functions of the POS system used in the food service department at
Umpqua Community College. Topics include: clocking in/out, inputting a customer’s order,
closing a ticket and printing a checkout (sales summary) report.
https://youtu.be/rISyrnykrEw
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