Travel and Tourism Management
Copyright © Texas Education Agency, 2015. These Materials are copyrighted © and trademarked ™ as the property
of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA,
except under the following conditions:
1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the
Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from
TEA.
2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual
personal use only, without obtaining written permission of TEA.
3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any
way.
4) No monetary charge can be made for the reproduced materials or any document containing them; however, a
reasonable charge to cover only the cost of reproduction and distribution may be charged.
Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers,
or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the
state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may
involve the payment of a licensing fee or a royalty.
For information contact: Office of Copyrights, Trademarks, License Agreements, and Royalties, Texas Education
Agency, 1701 N. Congress Ave., Austin, TX 78701-1494; phone 512-463-7004; email: copyrights@tea.state.tx.us.
2
Copyright © Texas Education Agency, 2015. All rights reserved.
3
3
Copyright © Texas Education Agency, 2015. All rights reserved.
4
4
Copyright © Texas Education Agency, 2015. All rights reserved.
5
Copyright © Texas Education Agency, 2015. All rights reserved.
Customer Reservation System
 1960’s – airlines generated fast,
effective and accurate booking
technologies
 1970’s - extended booking
capabilities to travel agents
 Short time later - extended to
hotels, car rentals and others
Global Distribution System
 CRS renamed to GDS during
expansion
 The Internet became a valuable
tool
 The GDS was made into a webbased system
6
Copyright © Texas Education Agency, 2015. All rights reserved.
Past

Recent
Airlines paid commissions
 10% for each ticket sold
 Cheaper than airline staff
 Travel agents and airlines
benefitted



Airlines stopped paying commission
Online agencies appeared
Travel agents began selling more
complex travel such as cruises and
tours
7
Copyright © Texas Education Agency, 2015. All rights reserved.
Auction
Blogs
Bookings
Informational
Travel Agencies
Permits consumers to bid on travel
Self-proclaimed experts giving their opinions on destinations and
products
Airlines, car rentals and hotels sell travel directly to customers
Provide details on places, products and data
Traditional and online - provide guidance and advice
8
Copyright © Texas Education Agency, 2015. All rights reserved.
Advantages

Disadvantages
Access to lots of information
 Convenient
 Communicates regularly
 Customizable
 Entertaining
 Interactive
 No sales pressure
 Visual

After purchase problems
 Cannot solve complex trips
 Dated information
 Poor advice
 Privacy and security issues
 Time consuming
9
Copyright © Texas Education Agency, 2015. All rights reserved.
• LinkedIn™
• Facebook™
• Twitter™
Business
Microblogs
Social
Network
Photo
and
Video
Sharing
• Instagram™
• YouTube™
10
Copyright © Texas Education Agency, 2015. All rights reserved.

3-D Movie Systems
 Apps
 Global Positioning System (GPS)
 Kiosks
 Skype
 Smart phones and tablets
11
Copyright © Texas Education Agency, 2015. All rights reserved.
12
Copyright © Texas Education Agency, 2015. All rights reserved.
(click on link)
(image from video)
13
Copyright © Texas Education Agency, 2015. All rights reserved.
13
14
Copyright © Texas Education Agency, 2015. All rights reserved.
1.
2.
3.
4.
5.
6.
7.
8.
Who is a tech-savvy person?
When was the first customer reservation system started?
What is the customer reservation system called now?
What are the types of travel websites?
Name some advantages and disadvantages of Internet travel
purchases.
How has social media influenced travel?
What other travel technology is available?
What do you think is next for travel technology?
15
Copyright © Texas Education Agency, 2015. All rights reserved.
16
Copyright © Texas Education Agency, 2015. All rights reserved.
Images:
 Shutterstock™ images. Photos obtained with subscription. (Slides 3, 4, 7,
11, 12, 14, 16)
Textbooks:
 Mancini, M. (2013). Access: Introduction to travel and tourism. Clifton
Park, NY. Cengage Learning.
 Reynolds, J. S. & Chase, D. M. (2010). Hospitality services. Tinley-Park,
Illinois: The Goodheart-Willcox Company.
YouTube™:
 Technology has changed the way we travel
Traveling today is different than just 5 years ago. Why? Because of
technology.
https://youtu.be/gTNjGQgwOGA
17
Copyright © Texas Education Agency, 2015. All rights reserved.