Sample Competencies for Workers with Supply
Chain Duties
(adapted from USAID/DELIVER PROJECT. Public Health Supply Chain Competency Framework)
Logistics and Supply Chain Management
Position
Title
Key Area of
Responsibility
Central
Level
Logistics
Director/
Officer
Logistics Data
Management
Sample Competencies




Quantification
and forecasting





System design,
implementation,
and strengthening







Coordination and
collaboration

Communicate directly with facilities for receipt, review, and approval of
reports and/or orders; follow up on missing reports/orders; and generate
feedback reports for the facilities
Monitor the supply pipeline and assess stock status
Aggregate, analyze, and interpret logistics data to produce reports on
logistics system performance
Disseminate reports up and down the supply chain to all appropriate
stakeholders
Organize and summarize consumption data at national level for various
country programs
Demonstrate knowledge about various tools used in quantification (e.g.
quantification software)
Effectively use various data sources for commodity forecasting (e.g.
consumption data, services data, demographic data, etc.)
Effectively reconcile needs with available funds at national level
Design, implement and monitor a purchasing and supply plan in line with
national priorities
Develop and implement supply chain strategy to support health system
objectives
Design and revise logistics system processes in alignment with supply chain
strategy and using best practices such as supply chain integration,
segmentation and network optimization
Lead development, institutionalization and maintenance of logistics
standard operating procedures manuals and curricula for all logistics
operations
Ensure appropriate staff are trained in logistics system procedures
Coordinate all logistics system assessments
Effectively advocate for funding and support for supply chain
improvement efforts
Ensure that supervision visits include logistics components
Convene regularly scheduled coordination meetings with stakeholders
involved in financing, procuring, or distributing commodities
This template accompanies Performance Management for Health Logistics Workers: An Online Tool for
Managers, created by the USAID | DELIVER PROJECT, Task Order 4, for the U.S. Agency for International
Development.
Position
Title
Key Area of
Responsibility
Regional
Level
Logistics
Director/
Officer
Logistics Data
Management
Sample Competencies




Quantification
and forecasting





System design,
implementation,
and strengthening







Coordination and
collaboration

Communicate directly with facilities for receipt, review, and approval of
reports and/or orders; follow up on missing reports/orders; and generate
feedback reports for the facilities
Monitor the supply pipeline and assess stock status
Aggregate, analyze, and interpret logistics data to produce reports on
logistics system performance
Disseminate reports up and down the supply chain to all appropriate
stakeholders
Organize and summarize consumption data at national level for various
country programs
Demonstrate knowledge about various tools used in quantification (e.g.
quantification software)
Effectively use various data sources for commodity forecasting (e.g.
consumption data, services data, demographic data, etc.)
Effectively reconcile needs with available funds
Design, implement and monitor a purchasing and supply plan in line with
national priorities
Develop and implement supply chain strategy to support health system
objectives
Design and revise logistics system processes in alignment with supply chain
strategy and using best practices such as supply chain integration,
segmentation and network optimization
Lead development, institutionalization and maintenance of logistics
standard operating procedures manuals and curricula for all logistics
operations
Ensure appropriate staff are trained in logistics system procedures
Coordinate all logistics system assessments
Effectively advocate for funding and support for supply chain
improvement efforts
Ensure that supervision visits include logistics components
Convene regularly scheduled coordination meetings with stakeholders
involved in financing, procuring, or distributing commodities
Warehousing and Inventory Control
Position
Title
Key Area of
Responsibilit
y
Warehouse
Manager/
Store
Officer
Warehouse
Management
Sample Competencies






Proper Storage
Guidelines



Facility
Chief
Pharmacist
/
Pharmacist
/Clinician
Develop and follow proper procedures for receipt of commodities
including preparation of storage space, shipment inspection, and stocking
of received commodities
Monitor stock environment, to ensure storage guidelines are followed
Monitor stock movement within facility
Develop and follow proper procedures for order processing and dispatch
of commodities including order validation, picking and packing for
recipients as required by system
Facility design considerations to ensure safe, secure, and efficient
operations including building and site design, rack and aisle layout
Management approaches to ensure safe, secure and efficient operations
Apply recommended methods for monitoring and maintaining commodity
quality and efficacy
Store, handle and manage commodities as per requirements eg. Keep latex
condoms out of direct sunlight or fluorescent light, store injectables upright
Apply recommended methods for separating and disposing of expired
commodities and other waste
Inventory
Control



Implement and execute procedures for tracking essential logistics data
Dispense and issue stock according to FEFO
Understand and apply inventory control concepts such as average monthly
consumption, months of stock and stock on hand
Special Product
Considerations

Properly store and handle special commodity groups such as ARVs,
vaccines and other high priority or high value items
Effectively account for cool and cold storage requirements through
temperature monitoring and equipment maintenance
Store
Management




Proper Storage
Guidelines

Inventory
Control





Special Product

Develop and follow proper procedures for receipt of commodities
including preparation of storage space, visual shipment inspection for
quantities and quality, and stocking of received commodities
Monitor stock environment, to ensure storage guidelines are followed
Maintain procedures for security of commodities
Apply recommended methods for monitoring and maintaining commodity
quality and efficacy
Apply recommended methods for separating and disposing of expired
commodities and other waste
Implement and execute procedures for tracking essential logistics data
Follow procedures for creating commodity requisitions including
performing necessary calculations and submitting reports accurately and on
time
Dispense and issue stock according to FEFO
Understand and apply inventory control concepts such as average monthly
consumption, months of stock and stock on hand
Properly store and handle special commodity groups such as ARVs,
Considerations
vaccines and other high priority or high value items
Effectively account for cool and cold storage requirements through
temperature monitoring and equipment maintenance

Procurement
Position
Title
Key Area of
Responsibility
Sample Competencies
Central
Level
Procuremen
t Director/
Officer
Contract
development
and
management
skills

Procurement
rules and
regulations








Regional
Level
Procuremen
t Director/
Officer
Develop and implement supplier relationship management plans (e.g.
frequency of meetings, negotiate and monitor benchmarks for
performance, etc.)
Negotiate with local and international suppliers to formulate favorable
procurement and supply planning contracts (e.g. resolving difficulties
through negotiation, how to terminate contracts legally and appropriately
if necessary, proactive management of suppliers, etc.)
Direct or play a leading role in cross-functional teams handling strategic
procurements
Demonstrate knowledge of national procurement and purchasing
policies, laws and supplementary regulations, strategies and priorities
Exercise best practice procedures for procurement (e.g. procurement of
best quality generics over brands, procurement in bulk or pooling,
transparency, regular review and reporting)
Demonstrate knowledge of local and international tendering procedures
(e.g. open competitive bidding, restricted tender, competitive negotiation,
direct procurement)
Select procurement methods appropriate to special commodities and
contextual situations
Utilize international health commodity prices and understand the factors
affecting them
Demonstrate knowledge about international business processes (e.g.
shipping, air cargo, clearing and forwarding, financial transactions,
business ethics)
Special product
considerations

Demonstrate knowledge about exceptional considerations in the
quantification of program-specific products (e.g. ARVs, family planning
commodities, etc.)
Contract
development
and
management
skills

Direct or play a leading role in cross-functional teams handling strategic
procurements
Demonstrate knowledge of national procurement and purchasing
policies, laws and supplementary regulations, strategies and priorities
Exercise best practice procedures for procurement (e.g. procurement of
best quality generics over brands, procurement in bulk or pooling,
transparency, regular review and reporting)
Demonstrate knowledge of local tendering procedures (e.g. open
competitive bidding, restricted tender, competitive negotiation, direct
procurement)
Select procurement methods appropriate to special commodities and
contextual situations
Utilize relevant health commodity price references and articulate the
factors affecting them





Special product

Demonstrate knowledge about exceptional considerations in the
considerations

quantification of program-specific products (e.g. ARVs, family planning
commodities, etc.)
Understand current international trends in commodity availability