Patrick Student 7762 East Wolf Canyon Street Mesa, AZ 85207 November 12, 2009 Sham-Wow Incorporation 6427 Wall Street New York, NY 72153 To Whom This May Concern: Hello, I received your product a few weeks ago. It has worked great but has already started to rip. It has also gone from yellow to a sickly green-yellow color. It was working but not for long. I think I have a reasonable solution. I would appreciate if you sent me another Sham-Wow. Also, if you do not mind, I think you should look into it so this kind of thing does not happen again. I understand how busy you must be so I thank you for your time and patience in reading this letter. My purchase was made on October 2, 2007. The serial number is 462773215569217. Please consider sending me another one. Thank you for reading and understanding my situation. Sincerely, Patrick Student