LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034
M.A. DEGREE EXAMINATION – ENGLISH LITERATURE
FIRST SEMESTER – APRIL 2004
EL 1802/LE 720 – COMMUNICATION & LEADERSHIP
Date
: 19.04.04
Duration : 9 – 12 noon
Max : 100 marks
Hours: 3 hrs
PART – A
I. Answer the following in about 50 words
01. What is ‘realistic expectation’?
02. What is meant by ‘empathic listening’?
03. Define ‘self-Concept’
04. Write a note on ‘self-disclosure’.
05. What are the characteristics of an ‘effective group’?
(5 x 2 = 10 marks)
II. Attempt the following
(2 x 6 = 12 marks)
06. Read the following situation and write reflective listening responses:
a. Reflecting Content Responses
b. Reflecting Feeling Responses
c. Reflecting Meanings Responses
Situation: I wish John would stop borrowing my books without asking. Every time I want to do some
research, the books I need are not here.
07. Study the given situation and the five possible behavioural responses carefully and choose the
appropriate response that would possibly reduce the dispute. State your reasons for your choice.
Situation: When you become angry at a friend you would:
a. Just explode without giving it much thought
b. Try to smooth things over with a good story
c. Remove yourself from the situation
d. Express your anger and invite him or her to respond.
e. Try to compensate for your anger by acting the opposite of what you are feeling
III. Answer any ONE of the following in about 300 words.
(1 x 13 = 13 marks)
08. What are the functional roles which an effective participant has to play in a group Discussion?
09. What points will you keep in mind while presenting a speech?
PART – B
IV. Answer any FOUR of the following in about 150 words each.
Give illustrations.
10. Pro human values
11. Creativity
12. Victim of a situation
13. Dialogical Communication
14. Emotional Intelligence
15. Primary and Secondary feelings
V. Answer the following in about 200 words each.
16. State the different leadership traits with illustrations.
17. How can the HR skills convert a manager into a leader?
(4 x 5 = 20 marks)
(2 x 10 = 20 marks)
-2-
PART – C
VI Answer any FIVE of the following in about 100 words each.
18.
19.
20.
21.
22.
23.
24.
Write a short note on Reengineering as an aspect of TQM.
Is ‘Employee Privacy Issues’ ethical? Explain.
Choose any one Internal Set Factor of Perception and explain it.
What is Achievement Motive?
Explain Cognitive Framework.
Globalisation is understood with a prefix. Choose one and explain it.
What are the two faces of power?

(5 x 5 = 25 marks)
Intricate European Mission Goes Hunting for a Comet
For a Soldier’s Freeting Family, a Digital Map of Baghdad.