Jiayao (Kevin) Lin
55 Morse St, San Francisco, CA 94112
415-810-7702 • jiayao.lin1@gmail.com
Education
University of California at Santa Cruz, Santa Cruz, CA
 Candidate for Bachelors of Science in Computer Science
 Expected graduation date: May, 2018
Abraham Lincoln High School, San Francisco, CA
 GPA: 3.7 out of 4.0
 Graduation date: May 2014
Honors and Awards
 Adobe Certified Associate at Visual Communication using Adobe Photoshop CS6
 Meritus Fund Scholarship Recipient
May 2013
April 2014
Work Experience
IT Helpdesk Technician, WestEd, Oakland, CA
Jun 2015 - Present
 Assist customers who have difficulty with the use of IT applications, products or services
 Utilize excellent customer service skill and exceed customer’s expectations
 Manage Zendesk ticket system and create knowledge base to accelerate work operation
IT Student Consultant, University of California, Santa Cruz, CA
Oct 2014 - Present
 Manage printers and computers for public access
 Assist patron with technical problems relating to software and hardware of the public computer
 Collaborate with supervisor on project to renovate hardware of the library to increase stability
IT Intern, Triton Container International, San Francisco, CA
Sep 2013 – August 2014
 Managed virtual server and installed updates to provide stable services to user
 Analyzed system logs and identified potential concerns with computer systems
 Forecasted changes and communicated current and projected issues for IT Project
Volunteer Experience
Administrative Assistant, Boys & Girls Club, San Francisco, CA
Jun 2009 – Sep 2013
 350 hours of volunteer service
 Offered translation services and hosted orientation for new members
 Processed new applications, scheduled daily activity and increased the number of new members
by 2000 over four years
Extracurricular Activities
Web Master, Web Team of Abraham Lincoln High School, San Francisco, CA
 Translated staff specification into a visual representation of the website
 Managed MySQL database to keep information up to date
 Examined and analyzed website traffic
May 2013 – May 2014
Skills
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Advanced in Adobe Photoshop CS6
Fluent in Mandarin and Cantonese
Skilled in Microsoft Office (Word, Excel,
PowerPoint, Access, etc.)
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Adept in HTML, CSS, JavaScript, Java
and C programming.
Proficient in managing virtual machine in
Vmware/Hyper-V environment