Jiayao (Kevin) Lin
55 Morse St, San Francisco, CA 94112
415-810-7702 • jiayao.lin1@gmail.com
Education
University of California at Santa Cruz, Santa Cruz, CA
 Candidate for Bachelors of Science in Computer Science
 Expected graduation date: May, 2018
Coursera, Massive Open Online Course
 Machine Learning Specialization, University of Washington
Aug 2014 - Present
Dec 2015 - Present
Honors and Awards
 Adobe Certified Associate at Visual Communication using Adobe Photoshop CS6
 Meritus Fund Scholarship Recipient
May 2013
Apr 2014
Work Experience
IT Helpdesk Technician, WestEd, Oakland, CA
Jun 2015 - Present
 Assist customers who have difficulty with the use of IT applications, products or services
 Utilize excellent customer service skill and exceed customer’s expectations
 Manage Zendesk ticket system and create knowledge base to accelerate work operation
IT Student Consultant, University of California, Santa Cruz, CA
Oct 2014 - Present
 Manage printers and computers for public access
 Assist patron with technical problems relating to software and hardware of the public computer
 Collaborate with supervisor on project to renovate hardware of the library to increase stability
IT Intern, Triton Container International, San Francisco, CA
Sep 2013 – August 2014
 Assisted engineers in the field of networking and virtualization
 Analyzed system logs and identified potential concerns with computer systems
 Forecasted changes and communicated current and projected issues for IT Project
Relevant Coursework
Introduction to Programming
Introduction to Data Structure
Discrete Mathmatics
Computer System and Assembly Language
Computer Network
 Introduction to Programming
 Introduction to Data Structure
 Discrete Mathematics
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Computer System and Assembly
Language
Computer Network
Extracurricular Activities
Web Master, Web Team of Abraham Lincoln High School, San Francisco, CA
 Translated staff specification into a visual representation of the website
 Managed MySQL database to keep information up to date
 Examined and analyzed website traffic
Skills
May 2013 – May 2014
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Proficient: Java, Data Structure and Unix
Adept in HTML, CSS, JavaScript
Exposure: C, Python, Git, GitHub, Wireshark
Implementation of Machine Learning concepts
and algorithms in Python
Proficient in managing virtual machine in
Vmware/Hyper-V/Virtual box environment