MIRACOSTA COLLEGE CLASS TITLE: SAN ELIJO CAMPUS ADMISSIONS AND RECORDS SUPERVISOR BASIC FUNCTION: Under the direction of the Director of Admissions and Records, supervise and coordinate day-today admissions and records activities at the San Elijo Campus (SEC), organize and monitor work flow and communications in the office and during registration periods; in consultation with the Director of Student Accounts, supervise and determine coverage for cashiering staff; supervise and in conjunction with the Director of Admissions and Records, evaluate the performance of assigned A&R personnel. Responsible to the Dean, SEC for site specific issues. REPRESENTATIVE DUTIES: 1. Organize, coordinate, train and supervise daily activities of assigned Admissions and Records personnel including temporary registration workers at the San Elijo Campus; monitor workflow and adjust duties as needed. In conjunction with the Director of Admissions and Records, evaluate the performance of staff. (E) 2. Assist the Director of Admissions and Records in planning, scheduling, developing and implementing departmental operations and procedures; recommend changes in registration procedures, staffing patterns and work stations. (E) 3. Coordinate the registration process at SEC; implement established registration guidelines and procedures. (E) 4. Provide technical assistance and information to students and staff regarding admissions, registration, attendance, records, enrollment and other fees and graduation and transfer requirements; refer students to other areas of student services as appropriate. 5. Oversee the collection of college fees and refund processing, and during on-campus registration maintain, balance and secure the cash fund. Collect fees and prepare receipts for money collected. (E) 6. Accept, review and process application forms; review and determine residency status of applications using state residency regulations; notify students of need for additional information or documentation. Provide technical assistance and guidance to other department staff members in determining residency status for new and continuing students. 7. Evaluate student records and transcripts for completion of prerequisites, graduation requirements and eligibility for transfer to other colleges and universities; evaluate courses completed and determine course content, level, unit value and grade. (E) 8. Prepare and transmit correspondence for students, verifying student status and other information; respond to requests from other educational institutions and agencies involving the verification of student status and records. (E) MIRACOSTA COMMUNITY COLLEGE DISTRICT (E) = Essential job function 8/29/09 SAN ELIJO CAMPUS ADMISSIONS AND RECORDS SUPERVISOR 2 9. Register students by accepting required forms; enroll students in desired classes by entering information into the computer; assist in resolving student complaints and make program changes as appropriate. Analyze and determine status of applications and/or forms; resolve a variety of problems and issues; notify students and staff of need for additional information or documentation. 10. Assist in the development and maintenance of the Degree Audit system by developing course equivalency grids and inputting transfer course equivalencies. Assist in the troubleshooting and testing of the system. 11. Collect, compile, verify and record information for the preparation of reports, including program review and other program analyses for purposes such as accreditation or site specific needs. In consultation with the Director of Admissions and Records design, modify and update numerous forms. 12. Order and maintain office supplies and consult with the Director of Admissions and Records on budgeting needs for SEC. 13. Perform related duties as assigned. KNOWLEDGE AND ABILITIES: KNOWLEDGE OF: District organization, operations, policies and objectives. Community college courses, curriculum, graduation and transfer requirements. Laws, rules, regulations, policies and procedures relating to admissions and records. Principles and practices of supervision and training. Electronic data processing applications and equipment. Modern office practices, procedures and equipment. Recordkeeping techniques. Correct English usage, grammar, spelling, punctuation and vocabulary. Oral and written communication skills. Applicable sections of State Education Code and other applicable laws. Technical aspects of field of specialty. Interpersonal skills using tact, patience and courtesy. ABILITY TO: Learn to interpret, apply and explain rules, regulations, policies and procedures and apply them in a variety of procedural situations. Train, supervise or provide work direction and assess assigned personnel and student workers. Operate a variety of office equipment, including computer and appropriate software. Make arithmetic calculations quickly and accurately. Communicate effectively both orally and in writing. Resolve conflicts and deal effectively with difficult people. Work independently with little direction. Establish and maintain effective working relationships with others. Analyze situations accurately and adopt an effective course of action. Plan and organize work. Understand and follow oral and written directions. Meet schedules and timelines. MIRACOSTA COMMUNITY COLLEGE DISTRICT (E) = Essential job function 8/29/09 SAN ELIJO CAMPUS ADMISSIONS AND RECORDS SUPERVISOR 3 Maintain records and prepare reports. Work confidentially with discretion. Work as a member of a team. Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic and disability issues. EDUCATION AND EXPERIENCE: Education and experience equivalent to an Associate in Arts degree or equivalent course work in Business or related field and two years of directly related work experience. LICENSES AND OTHER REQUIREMENTS: Not applicable. WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES: Admissions and Records Assistants, Student Accounts/Admissions Assistant, and temporary registration staff. CONTACTS: Administrators, faculty, coworkers, other department personnel, students, and general public. PHYSICAL EFFORT: Primarily sedentary with intermittent standing, walking, bending and stooping; occasional light lifting and carrying of objects weighing 25 pounds or less; ability to work at a computer on a regular basis for short to extended periods of time, repetitive use of computer keyboard, mouse or other control devices; ability to travel to locations on and off campus as needed to conduct district business. EMOTIONAL EFFORT: Ability to develop and maintain effective working relationships involving appropriate interactions and communications personally, by phone and in writing with a variety of individuals and/or groups of individuals from diverse backgrounds on a regular, on-going basis; ability to concentrate on detailed tasks for extended periods of time, and to work effectively under pressure with minimal direction or supervision on a multiplicity of duties and responsibilities concurrently while meeting established deadlines and changing priorities. WORKING CONDITIONS: Primarily busy office environment; subject to frequent to constant contacts and interruptions by phone and in person; intermittent exposure to impatient, angry and/or verbally aggressive individuals; may be required to work at any district location during day and/or evening hours on an as-needed basis. MIRACOSTA COMMUNITY COLLEGE DISTRICT (E) = Essential job function 8/29/09