Cross-Cultural Rhetoric Symposium
Technological Specifications: Troubleshooting

No one can hear you. Make sure your microphone icon in the lower right is lit
up.
o If the microphone icon is lit up but no one can hear you, go to the Tools
menu (on a PC; Preferences on a Mac) and go to Audio. Make sure you
have the right audio input (microphone) selected. If you're using a separate
webcam, you probably should select the microphone embedded in your
webcamera.
o If the microphone button only lights up when you press on it, you're in
walkie-talkie mode. To get rid of walkie-talkie mode, go to the Tools
menu (on a PC; Preferences on a Mac) and go to Audio. Make sure that
the walkie-talkie button is not checked.
o Quick fix: Communicate via the chat room (lower right of the marratech
window) to ask for help.
o Can't fix it? Participate in the conversation using the chat room.

You can't hear anyone else. Make sure that your speaker icon in the lower right
is lit up; it should light up when you click on it. If this doesn't work, go to the
Tools menu (on a PC; Preferences on a Mac) and go to Audio. Make sure you
have the right speaker selected.
o Quick fix: Communicate via the chat room (lower right of the marratech
window) to ask for help.

No one can see you. Make sure your webcamera is plugged in. Make sure that the
camera icon in the lower right of the Marratech screen is lit up; it should light up
when you press on it. If your camera still doesn't seem to be working:
o Sometimes, if you've activated your webcamera software before you've
entered Marratech, you'll cause a communication problem between
Marratech and your camera. Close out of Marratech and come back in
again and see if this resolves the problem.
o Can't fix it? Participate in the conversation without your webcam.

You see a red and yellow bar across your participants window. This means
you are having bandwidth issues. To solve this problem, you'll need to turn off
your video. You can try turning it on again in a moment to see if the issue clears
up.
o Can't fix it? Participate in the conversation without your webcam.

You don't hear an echo, but people say that you're echoing. Often, the person
causing an echo can't hear it. If you're told that you're echoing, the first step is to
go into your Marratech options/preferences and make sure you have the right
input/output selected. You should also go into your Computer's settings and do
the same. However, for the sake of community spirit and productive conversation,
please be prepared to do one of the following if you're told that you're echoing:
CCR Symposium : 6-14-07
troubleshooting: page 1
o Use Walkie-Talkie mode. To go into Walkie-Talkie mode, go to the
Tools menu (on a PC; Preferences on a Mac) and go to Audio. Check the
walkie-talkie button. To be heard, you simply need to hold down on the
microphone button, and release it when you're listening.
o Use headphones. Usually echo is caused by a conflict between your
speakers and your microphone, so by using headphones, you prevent your
microphone from "hearing" what's coming through your speakers,
eliminating any echoes that might come from a slight time delay.

You can see the PowerPoint, but it doesn't seem to advance. Usually when you
watch slides on the whiteboard space of Marratech, the slides advance on your
computer when the speaker advances them. However, occasionally, that doesn't
work. In that case, you will need to manually advance the slides by using the pulldown menu that is directly under the menu bar at the top of the Marratech screen.
o Still doesn't work? Then download the PowerPoint from the website to
your computer and run through the slides yourself in another window
rather than looking at them through Marratech.

Marratech just doesn't seem to be working right for you. In case of weird
quirks (delays, freezing, extreme out-of-sync video/audio), you may want to close
out of Marratech and rejoin. Just let people know what you're doing through the
chat room before disappearing!

Have a question during a presentation or discussion? Type it into the chat
room window and either one of the project leaders or one of our helpful Tech
Ghosts who will be haunting our Marratech rooms will try to answer it promptly.
CCR Symposium : 6-14-07
troubleshooting: page 2