Presented by Sylvia Andrychuk and Mary Claire
Vandenburg (Queen’s University) with Mary Wilke (CRL)
Charleston Conference
5 November 2009

• How are member libraries making the most of CRL resources?
• How are they being promoted?
• How are faculty using CRL resources?

• Queen’s University Library context
• Other CRL member libraries
• Survey Results
• Connecting with CRL – Mary Wilke, Member
Liaison and Outreach Services Director

Queen’s University Library

• 2 million+ monographs
• 4 million microform units
• 1.1+ million government documents
• 8,500 print and microform serials
• 80,000 electronic serials

July 2006, News Announcement

E-Resources Loaded into Catalogue

http://www.library.cornell.edu/colldev/mideast/crl-opac.html

http://qnc.queensu.ca/gazette/4815cd94c95ea.pdf
(page 8)

http://library.queensu.ca/research/guide/crl

http://library.queensu.ca/research/guide/global-development-studies

http://library.queensu.ca/research/databases/record/2944

http://library.queensu.ca/research/guide/history

http://www.crl.edu/sites/default/files/attachments/pages/Indian%20Uprising%20of%201857.pdf

http://library.queensu.ca/research/guide/womens-and-gender-studies

Reference Consultation Service

• the 'custom' service for dissertations and newspapers
• the long loan period
• speed of delivery
• the helpful area guides, which may lead researchers to resources of which they were previously unaware
Dr. F.P. Lock,
Dept. of English
“As budgets shrink, specialized research materials will become increasingly less affordable by individual institutions at our level, so I would envisage a co-operative resource such as CRL will become more crucial.”

• CRL provides detailed usage statistics
• July 2008 - June 2009
• Total Requests: 125 (74 through ILL, 11 filled digitally)
• Loaned item breakdown provided by CRL indicates monographs, newspapers, serials, dissertations are the top items
• SAMP serials also very popular

http://ucblibraries.colorado.edu/research/subjectguides/germanic/dissertations.htm

http://www.library.brocku.ca/news/aprillibrarynews2009.pdf

http://www.lib.berkeley.edu/Collections/collecting_partners.html

http://www.library.ohiou.edu/sea/catalogs.html

http://www.library.carleton.ca/ill/crl.html

http://www.lib.uwaterloo.ca/newsatlib/090514/crl.html

http://www.valpo.edu/library/crl.html

http://library.mcmaster.ca/crl

http://www.library.brocku.ca/dbinfo/crl.php

http://guides.lib.virginia.edu/content.php?pid=13957&sid=135586

http://library.duke.edu/about/collections/crl.html

http://lib.hku.hk/crl/

http://history.uchicago.edu/about/fields/modern_europe/research.shtml

• CRL delivered survey to members
• August 27 - Oct 28 2009
• 29 respondents (~12%)

Q#1. How long has your institution been a CRL member?

Q#2. In your experience, who on campus is using CRL resources?
1= the most
4= the least

Q#3. How are faculty using CRL resources at your institution?

• “After today, I will probably contact some faculty and tell them about your subject specific webinars”
• “Materials for students working on independent projects (esp. senior thesis).”

Q#4. How are CRL resources promoted at your library?

Q#4. How are CRL resources promoted at your library?
• Information literacy sessions
• ILL borrowing gets questions from users, who either heard about CRL from faculty or librarians
• Presentations to Faculty that included a CRL component
• On-campus session sponsored by CRL
• New member as of July 2009; have yet to promote resources
• [my university] has a draft of a webpage about CRL resources/services which we hope to launch soon

Q. 5 What factors affect how much your researchers use CRL resources?
• Knowledge of resources by patrons
• Discoverability – catalogue and website
• Catalogued and uncatalogued material at CRL
• Loading CRL records locally
• Local load has potentially misrepresented the full extent of CRL collections
• Depth of collection

Q. 5 What factors affect how much your researchers use CRL resources?
• Ease of borrowing
• Librarian awareness and promotion
• Reference, instruction, subject guides
• Targeted promotion to select user groups
• Relevance of collections for faculty (research and teaching)

CRL Support for Member Libraries