Developing
Program Learning
Outcomes
To help in the quality of services
Program Learning Outcomes
What is essential to this degree or
certificate program
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Why are students enrolling
What does the public think a student
with this degree or certificate should
know and/or be able to do
Learning Outcomes
Statements describing what you
expect students to know and or
be able to do as a result of
completing a particular degree
or certificate program (or just a
series of courses in some
instances)
Purpose of Developing Outcomes
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Modify, shape, and improve programs
Evaluate programs not personnel
Assist in meeting accreditation
requirements, models of best practices,
and national benchmarks
Deciding on the program outcomes
 Why
are you offering this program?
 Why are students enrolling in this
course?
 What knowledge and/or skills will
students gain from using this service?
 What knowledge and/or skills will
students gain from taking this course?
Objectives vs. Outcome
Objectives :
Are more a list of the content that will
be covered in a particular program.
Counseling Objectives
 Coincide
with the Institutional Learning
Outcomes
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Communication
Critical Thinking
Global Awareness
Information Management
Personal and Professional Development
To achieve the learning outcomes:
Skills students will master in the class:
 Speaking in a group setting
 Outlining a speech
 Analyzing the speaking situation, the
audience, and speaking in general
Concepts:

Delivery

Audience analysis

Outlining

Language

Persuasion
Writing Learning Outcomes
Active verbs that describe the
desired result at the end

try to avoid using action verbs
that cannot be measured
(know, become aware of, appreciate, learn,
understand, become familiar with )
Writing Learning Outcomes
 Is
it measurable?
 Is it meaningful?
 Is it manageable?
 Who is the target audience of my
outcome?
 Who would know if my outcome has
been met?
 How will I know if it has been met?
 Will it provide me with evidence that
will lead me to make a decision for
continuous improvement?
Sample Counseling Learning Outcomes
Students will walk away from a counseling session
with:
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an understanding of their personal
responsibility in creating their own academic,
personal, and professional successes.
an awareness of how to utilize the necessary
information, resources, and options available
for them to make sound educational and
lifelong decisions.
an understanding of what they need to do to
achieve their desired goals.
At the end of the semester, students will know
and/or be able to:
• construct a clear general purpose, specific purpose, and thesis
statement with the intent of focusing the speech to one topic;
assessment will include collection of working and/or formal
outlines, in class activities, quizzes and exams and/or
assignments
• construct a well structured speech by properly identifying an
introduction, body and conclusion; assessment will include
collection of working and/or formal outlines, in class activities,
quizzes and exams and/or assignments
• identify the skills displayed by a competent speaker by analyzing
their own speeches, classmates speeches, and/or a professional
speech in the community; assessment will include collection of
analysis, in class discussion and/or activities and assignments
• describe how a speech should be tailored to a specific audience;
assessment will include evaluation of impromptu and formal
speeches, quizzes and exams and/or activities and assignments
• demonstrates the ability to deliver a well-structured speech to the
class; assessment will include evaluation of impromptu and formal
speeches
Assessment

We need to seriously ask ourselves if
students are learning the skills and
knowledge that they will need to be
successful in a career that requires
this degree or certificate
Assessment
Students need to understand
the expectations of the level
of learning and also how
they are assessed.
Assessment
 Pair
sharing
 Collaborative Learning
 Written analysis
 Speeches (formal and informal)
 Exam
 Reflection paper
 Student Debates