Institutional Planning, Assessment & Research
Strategic Action Plan 2010-13
Division of Administration and Finance
ECU Values:
ECU’s Division of Administration and Finance adheres to the established “enduring values”
outlined in ECU Tomorrow: A Vision for Leadership and Service (2007), ECU’s long-range strategic
plan and is aligned to the Strategic Action Plan, 2010-13 and its corresponding Key Performance
Indicators that advance our Mission.
ECU’s values are outlined below:





Respect;
Authenticity;
Accountability;
Teamwork; and
Commitment to Serve.
ECU Mission:
To serve as a national model for public service and regional transformation by:





Preparing our students to compete and succeed in the global economy and multicultural
society,
Distinguishing ourselves by the ability to train and prepare leaders,
Creating a strong, sustainable future for eastern North Carolina through education,
research, innovation, investment, and outreach,
Saving lives, curing diseases, and positively transforming health and health care, and
Providing cultural enrichment and powerful inspiration as we work to sustain and improve
quality of life.
Approved by the UNC Board of Governors - November 13, 2009
Administration and Finance 10/24/11
1|P a g e
Institutional Planning, Assessment & Research
Key Strategic Planning Principles:
Several key planning principles were established to develop this strategic plan:






Support for student success throughout the continuum of their college learning experience;
Adherence to ECU Tomorrow: A Vision for Leadership and Service, 2007 and the ECU
Strategic Action Plan, 2010-13;
Support for effective leadership and professional development;
Purposeful decision-making, moving towards clearly defined goals and measurable
objectives;
A commitment to institutional effectiveness; and,
Allocation of resources to ensure attainment of established priorities.
Goals:
GOAL 1:
GOAL 2:
GOAL 3:
GOAL 4:
GOAL 5:
GOAL 6:
Provide Special staff services to the university community in the analysis and
development of new initiatives and projects.
Fulfill the parking and state vehicle needs of the university community by efficiently
and effectively planning, managing, operating, and maintaining the university
parking lots and motor fleet vehicles.
Facilitate the campus community’s efforts to attract, retain, and develop a
knowledgeable, productive, service oriented and diverse workforce.
Enhance the financial infrastructure for collecting, budgeting, managing, planning,
spending and reporting the university’s fiscal resources.
Provide the appropriate and necessary level of business services to support the
university community.
Develop, improve, modify protect and sustain the facilities and property of the
university and manage the resources necessary to operate these facilities in a
responsible way.
Administration and Finance 10/24/11
2|P a g e
Institutional Planning, Assessment & Research
Goal 1:
Provide Special staff services to the university community in the analysis and development of new
initiatives and projects.
Outcome Objective: By July 2013 have established a fully functioning decentralized
approach to risk management for the university as evidenced by broad-based membership
and average quarterly committee meeting attendance of at least 75%.
 Measure: Average quarterly committee meeting attendance of at least 75%.
Outcome Objective: By July 2013 enterprise risk awareness topics will comprise at least
50% of the meeting agenda.
 Measure: Comprise at least 50% of the meeting agenda.
Outcome Objective: By July 2013 the Enterprise Risk Manager will be invited to be an
active member or participant in at least 3 different committees or working groups whose
focus is beyond the areas of Administration & Finance.
 Measure: Active member or participant in at least 3 different committees or
working groups whose focus is beyond the areas of Administration & Finance.
Outcome Objective: By July 2013 the ERM Director will field at least 3 special requests per
month for risk investigation, assessment or reporting work.
 Measure: Field at least 3 special requests per month for risk investigation,
assessment or reporting work.
Outcome Objective: By July 2013 the ERM Director will produce milestones and a
construct for ERM implementation across the university.
 Measure: Produce milestones and a construct for ERM implementation across the
university.
Outcome Objective: By July 2013 establish a set procedure for tuition and fee rates and
recommendations for increases that are acceptable to the Chancellor and Board of Trustees
without further revision.
 Measure: Increases that are acceptable to the Chancellor and Board of Trustees
without further revision.
Outcome Objective: By July 2013 coordinate the completion of the University
Comprehensive Master Plan. Coordination will be acceptable if 80% of participating
committees attend meetings and offer comments.
 Measure: Coordination will be acceptable if 80% of participating committees attend
meetings and offer comments.
Outcome Objective: By July 2013 review and finalize at least 80% of all divisional policies
and send them for review by the university Legal office.
 Measure: At least 80% of all divisional policies and send them for review by the
university Legal office.
Administration and Finance 10/24/11
3|P a g e
Institutional Planning, Assessment & Research
Outcome Objective: By July 2013 establish the controls to ensure ECU meets its military
commissioning quotas for the ROTC programs as determined by year-to-year GPA's.
 Measure: Ensure ECU meets its military commissioning quotas for the ROTC
programs as determined by year-to-year GPA?s.
Outcome Objective: By July 2013, complete assigned analysis packages associated with
university decision making (SACS, Freedom Wall, SWC) and present them to the
Chancellor’s EC. Packages will be acceptable to at least 90% of the EC upon final review.
 Measure: Packages will be acceptable to at least 90% of the EC upon final review.
Outcome Objective: By July 2013 complete all necessary planning to bring undergraduate
educational offerings to the JFK Special Warfare Center and enroll a first cohort which will
have at least 25 students, and work in support of Academic Affairs to ensure a retention
rate of at least 80%.
 Measure: Enroll a first cohort which will have at least 25 students, and work in
support of Academic Affairs to ensure a retention rate of at least 80%.
Administration and Finance 10/24/11
4|P a g e
Institutional Planning, Assessment & Research
Goal 2:
Fulfill the parking and state vehicle needs of the university community by efficiently and
effectively planning, managing, operating, and maintaining the university parking lots and motor
fleet vehicles.
Outcome Objective: By July 2013 institute a process of space utilization assessment
to determine if more parking demand can be met with existing space, with a goal of 5%
availability of zones A&B and 10 availability for zone C throughout the day.
 Measure: No measure defined.
Outcome Objective: By July 2013 establish a data collection/measurement process
whereby at least 3 data collection points are established and measured for space
availability for each business day and hour over a semester in time.
 Measure: No measure defined.
Outcome Objective: By July 2013 transition to a web based communication management
system to meet the university user’s parking and transportation informational demands.
Success will be determined by a continuous growth in the number of web hits.
 Measure: No measure defined.
Outcome Objective: By July 2013 train 100% of parking and transportation personnel in
order to ensure accurate, timely and courteous customer service.
 Measure: No measure defined.
Administration and Finance 10/24/11
5|P a g e
Institutional Planning, Assessment & Research
Goal 3:
Facilitate the campus community’s efforts to attract, retain, and develop a knowledgeable,
productive, service oriented and diverse workforce.
Outcome Objective: By July 2013 expand the training curriculum provided for managers
and supervisors by providing a Manager’s Boot Camp where post assessment content
mastery demonstrates an average score of least 85%.
 Measure: No measure defined.
Outcome Objective: By July 2013 employ technology to improve the employee data
updates to external requestors so that at least 99% of external requests are error free.
 Measure: No measure defined.
Outcome Objective: By July 2013 institutionally align the “Core Work Values” with the
existing performance management evaluation process, and measure adherence by getting
at least 85% compliance during the FY 2012.
 Measure: No measure defined.
Outcome Objective: By July 2013 build leadership capacity among all workforce
constituencies as measured by the annual participation rate in the Chancellor’s Leader
Academy.
 Measure: No measure defined.
Outcome Objective: By July 2013 track the career progression of Chancellor’s Leader
Academy graduates by means of an annual review of career progress.
 Measure: No measure defined.
Outcome Objective: By July 2013 allocate resources to attract and retain high quality
faculty and staff as measured by alignment with 80% of our peer institutions and at 50%
percent of the relevant job market.
 Measure: No measure defined.
Outcome Objective: By July 2013, reduce administrative costs through improved business
practices and adaptation. This will be measured against best practices nationwide.
 Measure: No measure defined.
Outcome Objective: By July 2013 use an annual customer satisfaction survey to measure
the quality of the HR service and evaluate this by comparison to peer institutions. ECU HR
should score equal or above its peer institutions in comparative analysis.
 Measure: No measure defined.
Administration and Finance 10/24/11
6|P a g e
Institutional Planning, Assessment & Research
Goal 4:
Enhance the financial infrastructure for collecting, budgeting, managing, planning, spending and
reporting the university’s fiscal resources.
Outcome Objective: By July 2013 ensure 95% of KPI’s from the UNC General
Administration are in the “green” rated category.
 Measure: No measure defined.
Outcome Objective: By July 2013 improve the billing and refund efficiency for student
accounts ensuring that each subsequent semester shows continuous improvement when
compared to the previous semester.
 Measure: No measure defined.
Outcome Objective: By July 2013 reduce the number of billing and refund exceptions so
that the review of the first 20 days of the semester will show equal or higher numbers of
student refunds, and/or consistent or lower number of exceptions than the previous
semester.
 Measure: No measure defined.
Outcome Objective: By July 2013 reduce the number of paper checks issued by the Payroll
Office by writing fewer checks in each succeeding month.
 Measure: No measure defined.
Outcome Objective: In each succeeding month reduce the number of employees who are
not on direct deposit.
 Measure: No measure defined.
Outcome Objective: By July 2013 guarantee that university bills are paid promptly as
evidenced by the reduction in late payments.
 Measure: No measure defined.
Outcome Objective: By July 2013 increase the number of payments made electronically via
ACH, E-payables, etc.
 Measure: No measure defined.
Outcome Objective: By July 2013, maintain or improve the S&P and Moody’s bond ratings
for the university from AA- (S&P) and AA3 (Moody’s).
 Measure: No measure defined.
Outcome Objective: By July 2013 have zero findings on the state audit report for financial
matters.
 Measure: No measure defined.
Administration and Finance 10/24/11
7|P a g e
Institutional Planning, Assessment & Research
Outcome Objective: By July 2013 institute financial management processes such that ECU
does not revert to the state any more than is required by the state.
 Measure: No measure defined.
Administration and Finance 10/24/11
8|P a g e
Institutional Planning, Assessment & Research
Goal 5:
Provide the appropriate and necessary level of business services to support the university
community.
Outcome Objective: By July 2013 achieve a consistent 90% level of on-time textbook
adoptions by faculty.
 Measure: No measure defined.
Outcome Objective: By July 2013 apply “Contract Manager” software as a compliance tool
to ensure that at least 93% of active contracts are kept current.
 Measure: No measure defined.
Outcome Objective: By July 2013 increase the use of on-line ordering for printing services
to at least 60% of requests.
 Measure: No measure defined.
Outcome Objective: July 2013 attain a 98% level of satisfaction with print orders.
 Measure: No measure defined.
Outcome Objective: By July 2013 purchase and install debit card readers in the 1-Card
office in order to increase the convenience and efficiency for 1-Card operations.
 Measure: No measure defined.
Outcome Objective: By July 2013 re-encode at least 90% of all 1-Cards that are currently
using the SSN as the student identifier.
 Measure: No measure defined.
Outcome Objective: By July 2013 implement 100% of the Forms Package software.
 Measure: No measure defined.
Outcome Objective: By July 2013 complete the installation of the Property Equipment
Tracking System (PETS)
 Measure: No measure defined.
Outcome Objective: By July 2013 develop and revise mail stops so that 50% of all
interdepartmental campus mail will include the appropriate stop.
 Measure: No measure defined.
Outcome Objective: By July 2013 improve mail delivery so that customer complaints are
fewer than 2%.
 Measure: No measure defined.
Outcome Objective: By 2013 provide and increase variable printing services so that 80%
of customers who can utilize variable data will do so.
Administration and Finance 10/24/11
9|P a g e
Institutional Planning, Assessment & Research
 Measure: No measure defined.
Outcome Objective: By July 2013 no more than 2% of customers utilizing variable printing
jobs will complain.
 Measure: No measure defined.
Outcome Objective: By July 2013 increase the total number of Guaranteed Buyback titles
so that each semester shows an increase over the previous semester.
 Measure: No measure defined.
Outcome Objective: July 2013, demonstrate an annual increase for each successive fiscal
year for the total sales of textbooks via the on line ordering system
 Measure: No measure defined.
Administration and Finance 10/24/11
10 | P a g e
Institutional Planning, Assessment & Research
Goal 6:
Develop, improve, modify protect and sustain the facilities and property of the university and
manage the resources necessary to operate these facilities in a responsible way.
Outcome Objective: By July 2013 Campus Operations will achieve a “Sanitary Campus
Conditions” status so that they will pass each annual sanitary inspection conducted by the
North Carolina Department of Environmental and Natural Resources.
 Measure: No measure defined.
Outcome Objective: By July 2013 Campus Operations shall achieve a continuous rating of
satisfactory on the Annual Fire and Safety Inspection as required by North Carolina General
Statute 58-31-40.
 Measure: No measure defined.
Outcome Objective: By July 2013 Campus Operations will use the Facility Condition
Assessment Program to establish a continuing process of evaluating ECU?s real property
operation.
 Measure: No measure defined.
Outcome Objective: By July 2013 Campus Operations shall use the Computerized
Maintenance Management System to achieve a level of 50% or greater preventive work
orders.
 Measure: No measure defined.
Outcome Objective: By July 2013 Campus Operations shall use the work order system to
proactively manage the work order needs of the campus in a timely manner in order to
complete the work in less than one day from the due date.
 Measure: No measure defined.
Administration and Finance 10/24/11
11 | P a g e