The Banker/IFAC SME Lender Survey Type: Frequency Report Date: 9/14/2009 Total number of responses collected: 559 (146 completed response / 413 partial responses) 1: Please describe the volume of lending activity to SMEs in terms of number of SME loan applications you received in the first half of 2009 compared to the same period in 2008. (Respondents could only choose a single response) Response Chart Frequency Count Much more 7.7% 15 More 27.0% 53 About the same 22.4% 44 Fewer 32.1% 63 Much less 10.7% 21 Not Answered Created using Vovici EFM Community 363 Mean 3.112 Standard Deviation 1.149 Valid Responses 196 Total Responses Created using Vovici EFM Community 559 3: Please describe the volume of lending activity in terms of number of SME loans you approved during the first half of 2009 compared to the same period in 2008. (Respondents could only choose a single response) Response Chart Frequency Count Much more 3.7% 7 More 25.4% 48 About the same 22.2% 42 Less 37.0% 70 Much less 11.6% 22 Not Answered Created using Vovici EFM Community 370 Mean 3.275 Standard Deviation 1.081 Valid Responses 189 Total Responses 559 5: Please provide an indication of the average loan amounts approved for SMEs during the first half of 2009 compared with the same period in 2008. (Respondents could only choose a single response) Response Chart Frequency Count Much more 3.2% 6 More 21.3% 40 About the same 37.2% 70 Less 34.6% 65 Much less 3.7% 7 Not Answered Created using Vovici EFM Community 371 Mean 3.144 Standard Deviation 0.905 Valid Responses 188 Total Responses 559 6: In the light of recent developments what action(s) do you anticipate your bank taking with respect to SME lending in the coming 12–24 months? Tick all that apply (Respondents were allowed to choose multiple responses) Response Chart Frequency Count 23.1% 129 20.8% 116 2.3% 13 Tightening the loan criteria 10.4% 58 Loosening the loan criteria 4.8% 27 2.7% 15 Increasing the number of loans approved for new clients Increasing loan amounts to current clients Further restricting the number of loans issued Further restricting loan amounts Created using Vovici EFM Community Valid Responses 358 Total Responses 559 Created using Vovici EFM Community 7: What key information were you most focused on when considering SME loan applications before the credit crisis? Please rate on a scale of 1-5, with 1 being least important and 5 being most important 1 - Not 2 3 4 Total Mean Std Dev 1 5 18 45 98 167 4.401 0.844 0.6% 3.0% 10.8% 26.9% 58.7% 100.0% 3 9 40 50 66 168 3.994 1.006 1.8% 5.4% 23.8% 29.8% 39.3% 100.0% 6 20 53 54 34 167 3.539 1.057 3.6% 12.0% 31.7% 32.3% 20.4% 100.0% 3 9 49 65 41 167 3.790 0.937 1.8% 5.4% 29.3% 38.9% 24.6% 100.0% 3 12 46 75 32 168 3.720 0.915 1.8% 7.1% 27.4% 44.6% 19.0% 100.0% important Cash flow information Count % by Row Collateral Count % by Row Personal guarantees Count % by Row Business plans Count % by Row Forecasted/prospective financial information Count % by Row Created using Vovici EFM Community 5 - Very important Directors/management profiles Count % by Row Industry trends Count % by Row Key risk indicators Count % by Row Credit ratings and references Count % by Row Financial statements Count % by Row 2 12 52 61 41 168 1.2% 7.1% 31.0% 36.3% 24.4% 100.0% 1 16 51 72 26 166 0.6% 9.6% 30.7% 43.4% 15.7% 100.0% 3 4 37 66 57 167 1.8% 2.4% 22.2% 39.5% 34.1% 100.0% 8 22 27 61 47 165 4.8% 13.3% 16.4% 37.0% 28.5% 100.0% 2 9 40 59 57 167 1.2% 5.4% 24.0% 35.3% 34.1% 100.0% 13 20 29 42 61 165 7.9% 12.1% 17.6% 25.5% 37.0% 100.0% 36 30 45 44 8 163 3.756 0.945 3.639 0.882 4.018 0.908 3.709 1.158 3.958 0.953 3.715 1.292 2.742 1.215 Financial statements accompanied by an Count audit report % by Row Financial statements accompanied by another form of Count assurance report Created using Vovici EFM Community % by 22.1% 18.4% 27.6% 27.0% 4.9% 100.0% 35 30 49 36 11 161 21.7% 18.6% 30.4% 22.4% 6.8% 100.0% 25 47 40 31 18 161 15.5% 29.2% 24.8% 19.3% 11.2% 100.0% 2 5 23 58 77 165 1.2% 3.0% 13.9% 35.2% 46.7% 100.0% 9 1 4 10 18 42 21.4% 2.4% 9.5% 23.8% 42.9% 100.0% Count 152 251 603 829 692 2527 % by Row 6.0% 9.9% 23.9% 32.8% 27.4% 100.0% Row Financial statements accompanied by a Count 2.739 1.222 2.814 1.236 4.230 0.888 3.643 1.575 N/A N/A compilation report % by Row Tax return Count % by Row Transaction history/account Count behavior % by Row Other, please specify below Count % by Row Total Created using Vovici EFM Community 9: What key information are you most focused on when considering SME loan applications in the current environment? Please rate on a scale of 1-5, with 1 being least important and 5 being most important 1 - Not 2 3 4 Total Mean Std Dev 2 2 8 36 112 160 4.588 0.756 1.3% 1.3% 5.0% 22.5% 70.0% 100.0% 0 4 13 39 103 159 4.516 0.754 0.0% 2.5% 8.2% 24.5% 64.8% 100.0% 4 14 34 49 61 162 3.920 1.075 2.5% 8.6% 21.0% 30.2% 37.7% 100.0% 3 7 30 69 52 161 3.994 0.925 1.9% 4.3% 18.6% 42.9% 32.3% 100.0% 3 7 23 69 59 161 4.081 0.922 1.9% 4.3% 14.3% 42.9% 36.6% 100.0% important Cash flow information Count % by Row Collateral Count % by Row Personal guarantees Count % by Row Business plans Count % by Row Forecasted/prospective financial information Count % by Row Created using Vovici EFM Community 5 - Very important Directors/management profiles Count % by Row Industry trends Count % by Row Key risk indicators Count % by Row Credit ratings and references Count % by Row Financial statements Count % by Row 2 8 37 58 56 161 1.2% 5.0% 23.0% 36.0% 34.8% 100.0% 0 5 22 64 69 160 0.0% 3.1% 13.8% 40.0% 43.1% 100.0% 2 2 18 55 83 160 1.3% 1.3% 11.3% 34.4% 51.9% 100.0% 8 10 29 51 62 160 5.0% 6.3% 18.1% 31.9% 38.8% 100.0% 2 6 33 49 69 159 1.3% 3.8% 20.8% 30.8% 43.4% 100.0% 12 11 28 39 71 161 7.5% 6.8% 17.4% 24.2% 44.1% 100.0% 32 22 36 50 16 156 3.981 0.945 4.231 0.803 4.344 0.825 3.931 1.128 4.113 0.948 3.907 1.249 2.974 1.305 Financial statements accompanied by an Count audit report % by Row Financial statements accompanied by another form of Count assurance report Created using Vovici EFM Community % by 20.5% 14.1% 23.1% 32.1% 10.3% 100.0% 30 21 38 45 21 155 19.4% 13.5% 24.5% 29.0% 13.5% 100.0% 22 27 53 29 28 159 13.8% 17.0% 33.3% 18.2% 17.6% 100.0% 1 4 13 38 104 160 0.6% 2.5% 8.1% 23.8% 65.0% 100.0% 9 1 4 7 17 38 23.7% 2.6% 10.5% 18.4% 44.7% 100.0% Count 132 151 419 747 983 2432 % by Row 5.4% 6.2% 17.2% 30.7% 40.4% 100.0% Row Financial statements accompanied by a Count 3.039 1.324 3.088 1.270 4.500 0.801 3.579 1.638 N/A N/A compilation report % by Row Tax return Count % by Row Transaction history/account Count behavior % by Row Other, please specify below Count % by Row Total Created using Vovici EFM Community 11: What key information are you likely to be most focused on when considering SME loan applications in the coming 12–24 months? Please rate on a scale of 1-5, with 1 being least important and 5 being most important 1 - Not 2 3 4 Total Mean Std Dev 1 3 2 39 117 162 4.654 0.662 0.6% 1.9% 1.2% 24.1% 72.2% 100.0% 0 3 18 51 90 162 4.407 0.760 0.0% 1.9% 11.1% 31.5% 55.6% 100.0% 3 13 31 54 59 160 3.956 1.030 1.9% 8.1% 19.4% 33.8% 36.9% 100.0% 2 6 23 66 63 160 4.138 0.887 1.3% 3.8% 14.4% 41.3% 39.4% 100.0% 3 4 25 63 65 160 4.144 0.903 1.9% 2.5% 15.6% 39.4% 40.6% 100.0% important Cash flow information Count % by Row Collateral Count % by Row Personal guarantees Count % by Row Business plans Count % by Row Forecasted/prospective financial information Count % by Row Created using Vovici EFM Community 5 - Very important Directors/management profiles Count % by Row Industry trends Count % by Row Key risk indicators Count % by Row Credit ratings and references Count % by Row Financial statements Count % by Row 1 6 32 67 52 158 0.6% 3.8% 20.3% 42.4% 32.9% 100.0% 0 4 20 63 72 159 0.0% 2.5% 12.6% 39.6% 45.3% 100.0% 1 3 20 56 78 158 0.6% 1.9% 12.7% 35.4% 49.4% 100.0% 6 9 23 51 70 159 3.8% 5.7% 14.5% 32.1% 44.0% 100.0% 2 4 31 55 63 155 1.3% 2.6% 20.0% 35.5% 40.6% 100.0% 10 12 28 37 71 158 6.3% 7.6% 17.7% 23.4% 44.9% 100.0% 30 21 38 46 17 152 4.032 0.863 4.277 0.779 4.310 0.813 4.069 1.074 4.116 0.904 3.930 1.227 2.993 1.299 Financial statements accompanied by an Count audit report % by Row Financial statements accompanied by another form of Count assurance report Created using Vovici EFM Community % by 19.7% 13.8% 25.0% 30.3% 11.2% 100.0% 32 20 39 44 17 152 21.1% 13.2% 25.7% 28.9% 11.2% 100.0% 20 30 53 24 30 157 12.7% 19.1% 33.8% 15.3% 19.1% 100.0% 1 1 16 42 98 158 0.6% 0.6% 10.1% 26.6% 62.0% 100.0% 10 1 3 9 18 41 24.4% 2.4% 7.3% 22.0% 43.9% 100.0% Count 122 140 402 767 980 2411 % by Row 5.1% 5.8% 16.7% 31.8% 40.6% 100.0% Row Financial statements accompanied by a Count 2.961 1.312 3.089 1.273 4.487 0.755 3.585 1.643 N/A N/A compilation report % by Row Tax return Count % by Row Transaction history/account Count behavior % by Row Other, please specify below Count % by Row Total Created using Vovici EFM Community 13: Do your lending policies require some form of assurance on the entity’s financial statements from an external professional accountant? (Respondents could only choose a single response) Response Chart Frequency Count Yes 65.9% 108 No 34.1% 56 Not Answered Created using Vovici EFM Community 298 Mean 1.341 Standard Deviation 0.476 Valid Responses 164 Total Responses 462 14: If you answered yes to question 13, what form of assurance do you require the SME to obtain from an external professional accountant to support the financial statements? (Respondents were allowed to choose multiple responses) Response Chart Audit Frequency Count 20.6% 95 2.8% 13 2.8% 13 Another form of assurance (for example, negative, limited, or moderate assurance) Other, please specify Created using Vovici EFM Community Valid Responses 121 Total Responses 462 15: If you answered no to question 13, what other type of service or information do you typically require from an external professional accountant? (Respondents were allowed to choose multiple responses) Response Chart Compilation report Frequency Count 5.0% 23 6.7% 31 2.4% 11 Involvement of external professional accountant not required Other, please specify Created using Vovici EFM Community Valid Responses 65 Total Responses 462 16: When considering extending credit to an SME, to what extent would you be influenced by the fact that an SME has engaged an external professional accountant to provide assurance services and/or financial advice? Please rate on a scale of 1-5, with 1 being not a factor to 5 being a great influence (Respondents could only choose a single response) Response Chart Frequency Count 1 - Not a factor 6.7% 11 2 11.0% 18 3 23.3% 38 4 42.3% 69 5 - Great influence 16.6% 27 Not Answered Created using Vovici EFM Community 299 Mean 3.509 Standard Deviation 1.102 Valid Responses 163 Total Responses 462 4: Where do you currently reside? (Respondents could only choose a single response) Response Chart Frequency Count Afghanistan 0.0% 0 Åland Islands 0.0% 0 Albania 1.9% 3 Algeria 0.0% 0 American Samoa 0.0% 0 Andorra 0.6% 1 Angola, Republic of 0.0% 0 Anguilla 0.0% 0 Antarctica 0.0% 0 Antigua and Barbuda 0.0% 0 Argentina 7.0% 11 Armenia 0.0% 0 Aruba 0.0% 0 Australia 0.6% 1 Austria 1.3% 2 Azerbaijan 0.0% 0 Bahamas 0.0% 0 Created using Vovici EFM Community Bahrain 0.6% 1 Bangladesh 0.0% 0 Barbados 0.6% 1 Belarus 0.6% 1 Belgium 0.0% 0 Belize 0.0% 0 Benin 1.3% 2 Bermuda 0.0% 0 Bhutan 0.0% 0 Bolivia 1.3% 2 Bosnia and Herzegovina 0.6% 1 Botswana 0.0% 0 Bouvet Island (Bouvetoya) 0.0% 0 Brazil 1.9% 3 0.0% 0 British Virgin Islands 0.0% 0 Brunei Darussalam 0.6% 1 Bulgaria 0.0% 0 Burkina Faso 0.0% 0 Burundi 0.0% 0 British Indian Ocean Territory (Chagos Archipelago) Created using Vovici EFM Community Cambodia 0.6% 1 Cameroon 0.0% 0 Canada 0.0% 0 Cape Verde 0.0% 0 Cayman Islands 1.9% 3 Central African Republic 0.0% 0 Chad 0.0% 0 Chile 0.6% 1 China, People's Republic of 1.9% 3 Christmas Island 0.0% 0 Cocos (Keeling) Islands 0.0% 0 Colombia 1.3% 2 Comoros, Union of the 0.0% 0 0.6% 1 Congo, Republic of the 0.0% 0 Cook Islands 0.0% 0 Costa Rica 0.6% 1 Cote d'Ivoire 0.0% 0 Croatia 0.6% 1 Cuba 0.0% 0 Congo, Democratic Republic of the Created using Vovici EFM Community Cyprus 0.0% 0 Czech Republic 0.0% 0 Denmark 1.3% 2 Djibouti 0.6% 1 Dominica 0.0% 0 Dominican Republic 1.3% 2 Ecuador 0.0% 0 Egypt 0.6% 1 El Salvador 0.0% 0 Equatorial Guinea 0.0% 0 Eritrea 0.0% 0 Estonia 0.0% 0 Ethiopia 0.0% 0 Faroe Islands 0.0% 0 Falkland Islands (Malvinas) 0.0% 0 Fiji 0.0% 0 Finland 0.0% 0 France 1.9% 3 French Guiana 0.0% 0 French Polynesia 0.0% 0 French Southern Territories 0.0% 0 Created using Vovici EFM Community Gabon 0.0% 0 Gambia 1.3% 2 Georgia 0.0% 0 Germany 0.6% 1 Ghana 1.3% 2 Gibraltar 0.0% 0 Greece 0.0% 0 Greenland 0.0% 0 Grenada 0.0% 0 Guadeloupe 0.0% 0 Guam 0.0% 0 Guatemala 0.0% 0 Guernsey 0.0% 0 Guinea 0.6% 1 Guinea-Bissau 0.6% 1 0.6% 1 0.0% 0 0.0% 0 Holy See (Vatican City State) 0.0% 0 Honduras 0.0% 0 Guyana, Co-operative Republic of Haiti Heard Island and McDonald Islands Created using Vovici EFM Community Hong Kong 0.6% 1 Hungary 1.3% 2 Iceland 0.0% 0 India 3.2% 5 Indonesia 0.6% 1 Iran 0.0% 0 Iraq 0.0% 0 Ireland 0.0% 0 Isle of Man 0.0% 0 Israel 0.0% 0 Italy 1.9% 3 Jamaica 0.6% 1 Japan 0.6% 1 Jersey 0.0% 0 Jordan 0.6% 1 Kazakhstan 0.0% 0 Kenya 0.0% 0 Kiribati 0.0% 0 0.0% 0 1.3% 2 Korea, Democratic People's Republic of Korea, Republic of Created using Vovici EFM Community Kuwait 0.0% 0 Kyrgyz Republic 0.0% 0 0.6% 1 Latvia 0.6% 1 Lebanon 0.6% 1 Lesotho 0.0% 0 Liberia 0.6% 1 Libyan Arab Jamahiriya 0.0% 0 Liechtenstein 0.0% 0 Lithuania 0.0% 0 Luxembourg 0.0% 0 Macao 0.6% 1 Macedonia 1.3% 2 Madagascar 0.0% 0 Malawi 0.6% 1 Malaysia 0.6% 1 Maldives 0.0% 0 Mali 0.0% 0 Malta 1.3% 2 Marshall Islands 0.0% 0 Lao People's Democratic Republic Created using Vovici EFM Community Martinique 0.0% 0 Mauritania 0.0% 0 Mauritius 0.6% 1 Mayotte 0.0% 0 Mexico 0.6% 1 Micronesia 0.0% 0 Moldova 0.0% 0 Monaco 0.0% 0 Mongolia 0.6% 1 Montenegro 0.0% 0 Montserrat 0.0% 0 Morocco 0.6% 1 Mozambique 1.3% 2 Myanmar 0.0% 0 Namibia 1.3% 2 Nauru 0.0% 0 Nepal 2.5% 4 Netherlands Antilles 0.0% 0 Netherlands 0.6% 1 New Caledonia 0.0% 0 New Zealand 0.0% 0 Created using Vovici EFM Community Nicaragua 0.0% 0 Niger 0.6% 1 Nigeria 3.2% 5 Niue 0.0% 0 Norfolk Island 0.0% 0 Northern Mariana Islands 0.0% 0 Norway 0.0% 0 Oman 0.6% 1 Pakistan 0.6% 1 Palau 0.0% 0 Palestinian Territory 0.0% 0 Panama 0.0% 0 Papua New Guinea 0.0% 0 Paraguay 0.0% 0 Peru 0.0% 0 Philippines 0.6% 1 Pitcairn Islands 0.0% 0 Poland 1.9% 3 Portugal 0.6% 1 Puerto Rico 0.0% 0 Qatar 0.0% 0 Created using Vovici EFM Community Reunion 0.0% 0 Romania 0.6% 1 Russian Federation 1.3% 2 Rwanda 0.0% 0 Saint Barthelemy 0.0% 0 Saint Helena 0.0% 0 Saint Kitts and Nevis 0.0% 0 Saint Lucia 0.0% 0 Saint Martin 0.0% 0 Saint Pierre and Miquelon 0.0% 0 0.0% 0 Samoa 0.0% 0 San Marino 0.0% 0 Sao Tome and Principe 0.0% 0 Saudi Arabia 0.0% 0 Senegal 0.6% 1 Serbia 1.9% 3 Seychelles 0.0% 0 Sierra Leone 1.3% 2 Singapore 0.0% 0 Saint Vincent and the Grenadines Created using Vovici EFM Community Slovakia 0.0% 0 Slovenia 0.6% 1 Solomon Islands 0.0% 0 Somalia 0.0% 0 South Africa 1.3% 2 0.0% 0 Spain 0.6% 1 Sri Lanka 0.6% 1 Sudan 0.0% 0 Suriname 0.0% 0 0.0% 0 Swaziland 0.0% 0 Sweden 0.6% 1 Switzerland 0.0% 0 Syrian Arab Republic 0.0% 0 Taiwan 1.9% 3 Tajikistan 0.0% 0 Tanzania 0.0% 0 Thailand 0.0% 0 Timor-Leste 0.0% 0 South Georgia and the South Sandwich Islands Svalbard & Jan Mayen Islands Created using Vovici EFM Community Togo 0.0% 0 Tokelau 0.0% 0 Tonga 0.0% 0 Trinidad and Tobago 2.5% 4 Tunisia 0.0% 0 Turkey 2.5% 4 Turkmenistan 0.0% 0 Turks and Caicos Islands 1.9% 3 Tuvalu 0.0% 0 Uganda 1.3% 2 Ukraine 0.0% 0 United Arab Emirates 1.9% 3 United Kingdom 1.9% 3 United States of America 0.6% 1 0.0% 0 United States Virgin Islands 0.0% 0 Uruguay, Eastern Republic of 1.3% 2 Uzbekistan 0.0% 0 Vanuatu 0.0% 0 Venezuela 0.6% 1 United States Minor Outlying Islands Created using Vovici EFM Community Vietnam 0.0% 0 Wallis and Futuna 0.0% 0 Western Sahara 0.0% 0 Yemen 0.0% 0 Zambia 0.0% 0 Zimbabwe 1.9% 3 Not Answered Created using Vovici EFM Community 106 Mean 122.918 Standard Deviation 76.715 Valid Responses 158 Total Responses 264 18: And in which city specifically? (City:) (Respondents were limited to brief text responses) Response Chart Frequency Count 44.3% 117 Accra 0.8% 2 Banjul 0.8% 2 Belgrade 1.1% 3 Budapest 0.8% 2 Buenos Aires 3.4% 9 Copenhagen 0.8% 2 Cotonou 0.8% 2 Dubai 0.8% 2 FREETOWN 0.8% 2 HARARE 1.1% 3 ISTANBUL 1.1% 3 JOHANNESBURG 0.8% 2 Kampala 0.8% 2 Kathmandu 1.5% 4 La Paz 0.8% 2 Lagos 1.5% 4 Created using Vovici EFM Community London 0.8% 2 Maputo 0.8% 2 Montevideo 0.8% 2 Mumbai 1.1% 3 PARIS 1.1% 3 Port of Spain 1.1% 3 Providenciales 0.8% 2 Santo Domingo 0.8% 2 Sao Paulo 0.8% 2 Seoul 0.8% 2 Skopje 0.8% 2 Taipei 0.8% 2 TIRANA 0.8% 2 Warsaw 1.1% 3 Windhoek 0.8% 2 Other Responses 25.4% 67 Created using Vovici EFM Community Valid Responses 264 Total Responses 264 19: Into which range does your bank's total assets fall? (Respondents could only choose a single response) Response Chart Frequency Count Less than US$100m 10.4% 16 US$101m-$1,000m 19.5% 30 US$1,001m-$10,000m 26.0% 40 US$10,001m-$100,000m 19.5% 30 Over US$100,000m 24.7% 38 Not Answered Created using Vovici EFM Community 110 Mean 3.286 Standard Deviation 1.312 Valid Responses 154 Total Responses 264 20: How may corporate customers does your bank currently have? (Respondents could only choose a single response) Response Chart Frequency Count Less than 50 5.8% 9 51-100 3.8% 6 101-250 8.3% 13 251-500 10.3% 16 501-1,000 10.9% 17 1,001-5,000 19.2% 30 5,000+ 41.7% 65 Not Answered Created using Vovici EFM Community 108 Mean 5.410 Standard Deviation 1.849 Valid Responses 156 Total Responses 264 21: What is your job title/position? (Job title/position:) (Respondents were limited to brief text responses) Response Chart Frequency Count 42.4% 112 Analyst 0.8% 2 Assistant Manager 0.8% 2 CEO 0.8% 2 0.8% 2 credit analyst 1.1% 3 deputy manager 0.8% 2 Director 1.1% 3 Head of SME 0.8% 2 Head of SMEs 0.8% 2 managing director 2.7% 7 Product Manager 1.1% 3 Risk Manager 0.8% 2 Senior Manager 2.3% 6 0.8% 2 42.4% 112 Coordinator in corporate lending division Vice President, Business Banking Other Responses Created using Vovici EFM Community Created using Vovici EFM Community Valid Responses 264 Total Responses 264 Created using Vovici EFM Community