Job Description
Position Title: Parking Services and Records Coordinator
Grade: I
Employment Class Code: R1
Job Code: B2851
FLSA Classification: Non-exempt
Work Week: 25 hours (approx.)
Reports To: Parking Services and Records Administrator
POSITION SUMMARY
Assumes responsibility for assisting in the University of Hartford parking services and records maintenance efforts to
support the accurate and timely control of the computerized revenue systems. Performs all duties in full support of the
University’s mission, understanding that the positive and effective execution of these duties are instrumental in the
education of the University’s students.
KEY RESPONSIBILITIES
Maintains records and parking software applications that include revenue adjustments within
BANNER. Processes payments for permits, fines and fees in accordance with University
and departmental parking cash management policies and procedures. Assists in the
reconciliation of accounts in an effort to resolve billing issues for students, faculty, staff and
visitors. Handles sensitive information with confidentiality and tact. *
Issues parking permits to faculty, staff, students and other constituents as necessary and
appropriate. Ensures quality customer service at all times in an effort to meet the needs of a
diverse campus. Acts as a first point of contact for Public Safety, assisting both internal and
external constituencies with questions and concerns relating to University parking policies
and procedures. Fields incoming calls to the department, taking initiative to resolve routine
issues or forwarding calls to the appropriate personnel as necessary. *
Provides timely and accurate administrative support to department staff as necessary and
appropriate. Researches and assembles necessary background information to expedite
response. Types and edits internal and external correspondence from draft to final form. *
% OF TIME
45%
20%
15%
Assists in maintaining all Public Safety parking records, incident and accident reports in a
safe and secure manner in an effort to comply with state and federal guidelines.
10%
Assists in efforts to establish, maintain and continually strive to improve departmental
procedures and computer systems to ensure effective office operations. Maintains office
files to ensure easy retrieval by other department staff. Opens, sort and distributes
departmental mail.
5%
Performs other related duties as assigned.
* Indicates an "essential" job function.
This job description of the job is for identification and administrative purposes only. It is not intended to be a complete statement of all
duties, which may be assigned by the supervisor according to varying needs.
Revised: May 2016
Job Description
Position Title: Parking Services and Records Coordinator
WORKING CONDITIONS
Normal office situation.
PHYSICAL EFFORT
Intermittently sitting, standing, stooping.
Moderate lifting or carrying 26-50 lbs.
Typically sitting at a desk or table.
Typically standing and/or walking.
KEY JOB REQUIREMENTS
Formal Education:
High School Diploma or GED required.
Work Experience:
0 to < 1 year.
Impact of Actions:
Knowledge & Skills:
Makes recommendations or decisions which usually affect the entire department.
Basic: Work consists of moderately complex procedures and tasks where basic analytic
ability is required. Work may involve the comparison of numbers, selection of
appropriate guidelines and procedures, or identification of appropriate actions to follow.
Answers are usually found by selecting from specific choices defined in work policies
or procedures.
Basic: Ongoing supervision is provided on a regular basis. Desired results are clearly
defined, however, some independent judgment is necessary to select and apply the most
appropriate of available procedures.
Requires regular contact within the department and with other departments, supplying
or gathering factual information.
Requires regular contacts with outside agencies and the general public, supplying or
gathering factual information.
Contact with customers is over the telephone, in writing or in person for ongoing
service, handling of routine transactions and providing detailed information about a
selected service, product or capability.
Has responsibility or authority which is limited to the direction of temporary or student
workers.
Advanced Skills: Able to read reference materials and obtain information. Prepares
letters and/or reports, following policies and procedures. Able to operate various
standard office machines.
Special Skills:
* The ability to work effectively with diverse groups.
Complexity:
Decision Making:
Internal Communication:
External
Communication:
Customer Relations:
Managerial Skills:
This job description of the job is for identification and administrative purposes only. It is not intended to be a complete statement of all
duties, which may be assigned by the supervisor according to varying needs.
Revised: May 2016
Job Description
This job description of the job is for identification and administrative purposes only. It is not intended to be a
complete statement of all duties, which may be assigned by the supervisor according to varying needs.
Revised: May 2016