Job Description Position Title: Parking Services and Records Coordinator Grade: I Employment Class Code: R1 Job Code: B2851 FLSA Classification: Non-exempt Work Week: 25 hours (approx.) Reports To: Parking Services and Records Administrator POSITION SUMMARY Assumes responsibility for assisting in the University of Hartford parking services and records maintenance efforts to support the accurate and timely control of the computerized revenue systems. Performs all duties in full support of the University’s mission, understanding that the positive and effective execution of these duties are instrumental in the education of the University’s students. KEY RESPONSIBILITIES Maintains records and parking software applications that include revenue adjustments within BANNER. Processes payments for permits, fines and fees in accordance with University and departmental parking cash management policies and procedures. Assists in the reconciliation of accounts in an effort to resolve billing issues for students, faculty, staff and visitors. Handles sensitive information with confidentiality and tact. * Issues parking permits to faculty, staff, students and other constituents as necessary and appropriate. Ensures quality customer service at all times in an effort to meet the needs of a diverse campus. Acts as a first point of contact for Public Safety, assisting both internal and external constituencies with questions and concerns relating to University parking policies and procedures. Fields incoming calls to the department, taking initiative to resolve routine issues or forwarding calls to the appropriate personnel as necessary. * Provides timely and accurate administrative support to department staff as necessary and appropriate. Researches and assembles necessary background information to expedite response. Types and edits internal and external correspondence from draft to final form. * % OF TIME 45% 20% 15% Assists in maintaining all Public Safety parking records, incident and accident reports in a safe and secure manner in an effort to comply with state and federal guidelines. 10% Assists in efforts to establish, maintain and continually strive to improve departmental procedures and computer systems to ensure effective office operations. Maintains office files to ensure easy retrieval by other department staff. Opens, sort and distributes departmental mail. 5% Performs other related duties as assigned. * Indicates an "essential" job function. This job description of the job is for identification and administrative purposes only. It is not intended to be a complete statement of all duties, which may be assigned by the supervisor according to varying needs. Revised: May 2016 Job Description Position Title: Parking Services and Records Coordinator WORKING CONDITIONS Normal office situation. PHYSICAL EFFORT Intermittently sitting, standing, stooping. Moderate lifting or carrying 26-50 lbs. Typically sitting at a desk or table. Typically standing and/or walking. KEY JOB REQUIREMENTS Formal Education: High School Diploma or GED required. Work Experience: 0 to < 1 year. Impact of Actions: Knowledge & Skills: Makes recommendations or decisions which usually affect the entire department. Basic: Work consists of moderately complex procedures and tasks where basic analytic ability is required. Work may involve the comparison of numbers, selection of appropriate guidelines and procedures, or identification of appropriate actions to follow. Answers are usually found by selecting from specific choices defined in work policies or procedures. Basic: Ongoing supervision is provided on a regular basis. Desired results are clearly defined, however, some independent judgment is necessary to select and apply the most appropriate of available procedures. Requires regular contact within the department and with other departments, supplying or gathering factual information. Requires regular contacts with outside agencies and the general public, supplying or gathering factual information. Contact with customers is over the telephone, in writing or in person for ongoing service, handling of routine transactions and providing detailed information about a selected service, product or capability. Has responsibility or authority which is limited to the direction of temporary or student workers. Advanced Skills: Able to read reference materials and obtain information. Prepares letters and/or reports, following policies and procedures. Able to operate various standard office machines. Special Skills: * The ability to work effectively with diverse groups. Complexity: Decision Making: Internal Communication: External Communication: Customer Relations: Managerial Skills: This job description of the job is for identification and administrative purposes only. It is not intended to be a complete statement of all duties, which may be assigned by the supervisor according to varying needs. Revised: May 2016 Job Description This job description of the job is for identification and administrative purposes only. It is not intended to be a complete statement of all duties, which may be assigned by the supervisor according to varying needs. Revised: May 2016