The E-government Revolution
What is the impact for
Rural America?
Relevant Topics
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What is e-government?
Is e-government a reality in rural America?
Who currently uses e-government services?
Are security and privacy serious concerns?
What are the benefits of e-government?
Does e-government equate to better
government?
What Is E-government?
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E-government is the provision of services, information,
and/or communication to constituents from federal, state,
or local governmental bodies via some electronic means,
typically the internet.
E-government should be considered as another means by
which governmental agencies can better serve their
constituents.
Examples include:
–
–
Electronic filing of income taxes
Availability of electronic government forms and reports
Who Currently Uses E-government?
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Study shows 35% of Americans are frequent internet users.
Additional 28% are occasional users*.
Survey of government agencies indicates: 95% of federal/state
agencies have internet presence. Roughly 40% of local agencies
have internet presence.
66% of those who use the internet indicated that they are egovernment users. 71% of that same group rated government
sites as excellent or good*.
Rural America may be a little slower in adapting these concepts,
but trends are expected to be similar.
*The Council for Excellence in
Government August 2000
What Is the Public’s Perception of
E-government?
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Public is still learning about egovernment. Roughly 50% of
population is familiar with the
concept.
Only 11% of those surveyed
indicated that e-government
would have a negative effect
on services.
Public wants a slow transition.
Additional data regarding
specific services*.
70%
60%
50%
40%
30%
20%
10%
0%
The Council for Excellence in
Government August 2000
Very Favorable
View
Med.
Info.
Leg.
Info.
Social
Security
Student
Loans
Income
Tax
Driver's
License
Is E-government a Reality
in Rural America?
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Though rural America may be a little slower in
adapting e-government, trends are expected to
parallel those of the general population.
This statement assumes access to the internet.
As with e-commerce, e-government presents a
great opportunity for more efficient service to
the customer, especially those customers who
reside in rural America.
Are Security and Privacy Issues a
Concern?
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Public is extremely
concerned about
security and Privacy
Issues*.
Public named improved
security as top priority
for government web
pages.
Hackers
70%
60%
50%
40%
30%
20%
10%
0%
The Council for Excellence in
Government August 2000
Extremely
Concerned*
Misuse of
Personal
Info
Less
Personal
Privacy
No Internet
= Less Gov.
Service
Impersonal
service
What Are the Benefits of
E-government?
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Improved government
accountability to citizens
Greater public access to
information
More efficient/effective
government services
More convenience of
governmental services
Gov.
Account
ibility
Public
Access
40%
35%
30%
25%
20%
15%
10%
5%
0%
The Council for Excellence in
Government August 2000
Most
Important
Benefits*
More
Efficient
Gov.
Conveni
ence
Does E-government Equate to
Better Government Services?
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E-government should be
viewed as another means by
which agencies meet the
needs of their constituents.
The general public says
“Yes.” E-government can
improve the efficiency of rural
governments.
Access and ease of
communication were the main
items referenced in ways egovernment will improve
government services*.
The Council for Excellence in
Government August 2000