IT Support Services
Jon Steggles
IT Support Services
Helpdesk
Desktop Support
Lifecycle Management
User Administration
Operations Bridge
2
IT Support Services
Self Service Portal
•
•
Link from the IT intranet
Type ‘askit’ into a browser
3
IT Support Services
IT Intranet
http://intranet6.open.ac.uk/it/main/
IT Induction
http://intranet6.open.ac.uk/it/main/it-induction-page
4
IT Support Services
IT Helpdesk
•
•
01908 (6) 54321
Hours:
8.00am – 5.30pm Monday – Thursday
8.00am – 5.00pm Fridays
5
IT Support Services
Software
•
•
•
•
•
•
AMOS
ArcGIS
NVivo
SPSS
CorelDraw
Corel PDF Fusion
6
IT Support Services
Desktop Support
•
•
•
•
End to end support for all desktop technologies
•
PC’s & peripherals
•
Printers
•
Mobile device
•
Tablets
Resolution of hardware and software issues
Short term equipment loans
Support for large events
7
IT Support Services
Lifecycle Management
•
•
•
•
IT Procurement
Catalogue
•
Software
•
Hardware
•
Non-catalogue
All requests to be made through supervisor
Recycling Equipment
8
IT Support Services
PC Estate
•
•
•
•
•
•
•
Optimised Windows 7 Desktop
Office 2013
All core applications required by staff
Improved security
Central data storage
Centrally managed O/S and software
Semi-autonomous and autonomous options
9
IT Support Services
Operations Bridge
•
•
•
•
Support, Monitoring and Management of
Core Services
IT Systems
Infrastructure
User Admin
•
•
Birth to death for user accounts and
Access permissions
10
IT Support Services
Faculty Contacts
Faculty
Contact
Social Sciences
Faculty of Educations and Language Studies (FELS)
Sandra Meakins
Anne Foward
Faculty of Business and Law (FBL)
Knowledge Media Institute (KMi)
Institute of Educational Technology (IET) CREET
Debby Hing
Ortenz Rose
Anne Foward
Faculty of Arts
Faculty of Health and Social Care (HSC)
Anne Ford
Claire Norman
11
IT Support Services
Faculty
Faculty of Science
• Environment, Earth and Eco-systems
• Department of Physical Sciences
• Life, Health and Chemical Sciences
Faculty of Mathematics, Computing and Technology
(MCT)
Contact
Helen Payne
Louise Hobbs
Alex Beazleigh
Maria Scott
12
IT Support Services
Data Storage
13