IIE Annual Conference & Expo 2009 – Applied Solutions Sessions
Monday, June 1, 2009
Session Room
Legends 9
Legends 10
Legends 11
110
110
Capacity
Track
8 a.m. - 8:15 a.m.
8:30 a.m. – 9:45 a.m.
8:30 a.m. – 9:05 a.m.
9:10 a.m. – 9:45am
Each time slot has one 75minute session or two 35minute sessions
10 a.m. - 10:45 a.m.
11 a.m. - 12:15 p.m.
11 a.m. – 11:35 a.m.
11:40 a.m. – 12:15 p.m.
Each time slot has one 75minute session or two 35minute sessions
July 1, 2016
Lean
Legends 12
Plum A
Plum B
Rosewood
Ginger
110
110
60
60
50
Cap 50
Operations Research
Manufacturing
Engineering &
Management Systems
Process Industries
Work Measurement
Aerospace and
Defense
Social and
Environmental Impact
153
Use of OR to Design
Your Reverse Logistics
Supply Chain
Theresa Barker and
Zelda Zabinsky,
University of
Washington
Basic level
143
Designing a Tracking
System in an Assembly
Line: A Case Study
Amir Ismael Pirayesh
Neghab, Tehran
University, Mohammad
Reza Akbari Jokar,
Mohammad Daneshvar
Kakhki, Sharif
University of
Technology and Hasan
Doosthaghi, Aboozar
Balo, Iran Khodro
Industry Group
Intermediate level
5
Design and
Implementation of
Continuous
Improvement Programs
Martin Stein,
University of Phoenix,
Glenn Leask,
Competitive
Capabilities
International
All levels
194
Scientific Management
Revisited: Do the
Thoughts of the Father
of Industrial
Engineering Still Hold
True Today?
George Bishop, West
Monroe Partners
All levels
29
Root Cause Analysis
Techniques Used at The
Boeing Company
Stephen Snelling and
Shamshad Alam, The
Boeing Company
Basic level
189
Sustainable Production
Nabil Nasr, Rochester
Institute of Technology
All levels
109
Improving Value
Stream Performance in
Process Industries
Dirk Van Goubergen,
Ghent University
Intermediate level
15
Measuring Sustainable
Change!
Dave Army, Strategic
Asset Management
All levels
187
Simulation Modeling
Case Studies in
Analyzing Various
Aerospace Production
Systems
Roberto Lu, The
Boeing Company
Intermediate level
200
Sustainability Across
Borders
Mary Grace Crissey, SAS
All levels
Welcome
41
Leading the Lean
Maintenance Initiative
David Hicks, Auburn
University
Intermediate level
185
Proactive Batching and
Scheduling in
Semiconductor
Manufacturing
Erhan Kutanoglu, The
University of Texas at
Austin and Tanju
Yurtsever, Freescale
Semiconductor
Intermediate level
Keynote - Susan Story, President and CEO, Gulf Power Co.
106
170
76
Zero Waste Operations:
Addressing Real-world
Doing it Right the First
An Integrated
Constraints for Assembly
Time: Building a
Implementation of Lean
Line Balancing within
Sustainable
and Green
Automotive
Ergonomics Program
Paul McCright,
David Sly, Iowa State
Winnie Ip, Humantech
University of South
University/Proplanner
Basic level
Florida and
Basic level
Gary Bergmiller, Zero
104
Waste Operations
Scheduling Expert
58
Research and
Development of a Model
System Prototype for
Consulting
to Optimize Maritime
SMEs with Job Shop
All levels
Surveillance and Patrol
Environment
Operations in the
Mario Andrés Malaver
Colombian Navy
Gallego and Camilo
Camilo Segovia,
Andrés Caicedo
Colombian Navy and
Cárdenas, Universidad
Fidel Torres, Uniandes
Distrtial, Camilo
All levels
Caicedo, Avianca S. A.
Basic level
81
Total Employee
Engagement - How to
Accelerate Your
Improvement Efforts
Kevin McManus,
GreatSystems!
Basic level
Eng. Mgt – Invited
13
A Key to Success ,
"Managed Change"
Karl Oestreich,
LaMarsh & Assoicates,
Inc.
Basic level
191
Work Sampling:
Creating a Baseline
Measurement @ Best
Buy
Bill Tolo, Laubrass
Basic level
140
Designing a
Performance
Measurement System: A
Case Study
Amir Ismael Pirayesh
Neghab, Tehran
University
Basic level
151
Designing Value Chains
for Eco-Efficient Products
and Processes
Ozan Ozcan, Kingsley
Reeves and Fethullah
Caliskan, University of
South Florida
All levels
IIE Annual Conference & Expo 2009 – Applied Solutions Sessions
12:15 p.m. - 1:30 p.m.
July 1, 2016
Lunch
Track
Lean
Operations Research
Latin American
1:45 p.m. - 3 p.m.
24
The A3 Management
Process: From
Structured ProblemSolving to Workforce
Development –
Part 1 of 2
Karen Martin, Karen
Martin & Associates
All levels
172
Evaluating Animal
Shelter Performance: An
Application of Data
Envelopment Analysis
Brandy Heyde, Applied
to Animal Welfare
Basic level
70
Optimization and
Simulation of the Yield
and Cutting Parameters
in Machining Processes
Rosa Hilda FélixJácquez, Cesar I. CruzValdez and J.Julio
Segura-Meraz, Instituto
Tecnológico de San
Luis Potosí
Intermediate level
1:45 p.m. – 2:20 p.m.
2:25 p.m. – 3 p.m.
Each time slot has one 75minute session or two 35minute sessions
Track
Lean
3:15 p.m. - 4:30 p.m.
24b
The A3 Management
Process: From
Structured ProblemSolving to Workforce
Development –
Part 2 of 2
Karen Martin, Karen
Martin & Associates
All levels
3:15 p.m. – 3:50 p.m.
3:55 p.m. – 4:30 p.m.
Each time slot has one 75minute session or two 35minute sessions
102
Experimental Design in
Metaheuristics Ballance Allocation
Problem - Genetic
Algorithms
Luis I. Morales Eckardt,
Universidad Tecnologica
de Bolivar and Jose F.
Torres, Universidad de
los Andes
All levels
Quality/Reliability/
Six Sigma/ISO
142
A Lean Sigma Scorecard
- Driving Optimum
Performance
Peter Furst, Liberty
Mutual Group
Intermediate level
Engineering &
Management Systems
131
Getting Started with
Your Kaizen Event
Program
Eileen Van Aken,
Virginia Tech, Geert
Letens, Belgian
Military Academy,
Toni Doolen, Oregon
State University
All levels
Process Industries
Work Measurement
35
Production Leveling in
the Process Industries Heijunka by Product
Wheels
Peter King, Lean
Dynamics, LLC
Basic level
195
Engineered Labor
Standards Roundtable
George Bishop and
Danielle Woodward,
West Monroe Partners
All levels
Process Industries
Simulation
148
Process Industry
Strategic Measurement
and Management
Bob Paladino, Bob
Paladino & Associates,
LLC
Basic level
26
Validating Innovation
Malcolm Beaverstock,
Flexsim
Basic level
Aerospace and
Defense
Social and
Environmental Impact
197
Work Measurement:
Teaching 21st Century
Timestudy Techniques
Inside Boeing
Gregory Brown, The
Boeing Company
Basic level
10
Developing a Strategy for
Enterprise Sustainability
Edward Rogers, UPS
Basic level
150
Analysis of Quality of
Health Care Services in
Yucatán, México
Ana Canto and Juan
Carlos Arana, Instituto
Tecnologico de Merida
Basic level
Latin American
73
Plan Eestratégico para
Gestión de Residuos
Sólidos, una
Experiencia
Comunitaria
Diogenes Alvarez,
Asociacion
Costarricense de
Ingenieros en
Produccion Industral
All levels
98
Measuring Customer
Service in Automotive
Service Industry in
Developing Nations
Luis Barroso and
Lyssett Bellato,
Tecnologico de
Monterrey Campus
Central de Veracruz
Basic level
Engineering &
Management Systems
198
Society for
Engineering and
Management Systems
(SEMS) Town Hall
Meeting
All
46
The Future of Discrete
Event Simulation
Darin Bolthouse,
Dassault Systems
All levels
Aerospace and
Defense
105
Boeing 787 and
Composites
Manufacturing: Using
the Composites Design
Workbench
Steve Brownell, Fama
PR and Rani
Richardson, Dassault
Systemes
Intermediate level
68
Microlubrication: A
Technology Enabler for
Green Machining
Nourredine Boubekri,
University of North Texas
Intermediate level
IIE Annual Conference & Expo 2009 – Applied Solutions Sessions
Track
Lean
4:45 p.m. - 6 p.m.
Lean Division Town
Hall Meeting
All
4:45 p.m. – 5:20 p.m.
5:25 p.m. – 6 p.m.
Each time slot has one 75minute session or two 35minute sessions
Quality/Reliability/
Six Sigma/ISO
183
Statistics and Hypothesis
Testing Need Not Be So
Difficult
Merwan Mehta and
Andrew Jackson, East
Carolina University
All levels
July 1, 2016
Latin American
118
Using Simulation to
Find Manufacturing
Plan Limitations and
Solutions
Roberto Rosas, Luis A.
Barroso and Francisco
J. Moctezuma, ITESM
Intermediate level
119
Improving the Final
Inspection Efficiency of
Small Steel Pipes
Juan Rojas,
Universidad de las
Américas, Puebla
Intermediate level
Engineering &
Management Systems
Process Industries
Simulation
Health Care
141
Operational Strategies
and the Balanced Score
Card Technique
Peter Furst, Liberty
Mutual Group
Intermediate level
80
Case Studies in Process
Industry Excellence How to Sustain Success
Kevin McManus,
GreatSystems!
Basic level
159
Analysis of a Customer
Service and Bill
Process. A Sony® Case
Study
Jonathan Garcia, Alirio
Villanueva and Henry
Gasparin, Universidad
Catolica Andres Bello
All levels
138
Best Bang for the Buck:
Reducing Preventable
Surgery Cancellations
Carlos Prieto and
Michelle Taveras,
Bascom Palmer Eye
Institute / Anne Bates
Leach Eye Hospital
All levels
56
Using Value Stream
Mapping to Drive
Simulation Model
Construction
Jon Fournier,
Connecticut Center for
Advanced Technology
Intermediate level
28
Redesigning the Input
Supply and Distribution
System in a Hospital
Fernando Gonzalez
Aleu, Universidad de
Monterrey
All levels
4
Managing Team
Communication in a
Wired World
Marc Resnick,
Performance Solutions
Intermediate level
IIE Annual Conference & Expo 2009 – Applied Solutions Sessions
Tuesday, June 2, 2009
8 a.m. - 9:15 a.m.
July 1, 2016
Keynote - Ralph A. Aleman, CEO, Hialeah Hospital
Session Room
Capacity
Legends 9
110
Track
Lean
9:30 a.m. - 10:45 a.m.
17a
Metrics-Based Process
Mapping: Eliminating
Waste in Office and
Service Processes –
Part 1 of 2
Karen Martin, Karen
Martin & Associates
Intermediate level
9:30 a.m. – 10:05 a.m.
10:10 a.m. – 10:45 a.m.
Each time slot has one 75minute session or two 35minute sessions
Track
Lean
11 a.m. - 12:15 p.m.
17b
Metrics-Based Process
Mapping: Eliminating
Waste in Office and
Service Processes –
Part 2 of 2
Karen Martin, Karen
Martin & Associates
Intermediate level
Legends 10
110
Quality/Reliability/
Six Sigma/ISO
12
Description of the
Implementation Strategy for
the Process Certification (Six
Sigma) Program at Hamilton
Sundstrand, UTC
Mark Milward, Milward &
Associates and Pete Teti,
Hamilton Sundstrand, A
United Technologies
Company
Intermediate level
89
Assessment of Patient
Satisfaction: A Case Study in
a Regional Cardiac Clinic
Sagar Kulkarni, Quest
Diagnostics, Ram Bishu and
Rou Ji Yang, University of
Nebraska-Lincoln
All levels
Quality/Reliability/
Six Sigma/ISO
112
Creating a Culture of Quality
Brent Tadsen and Todd
Wiese, Adaptive Business
Solutions
All levels
Legends 11
110
Latin American
155
Clustering of Tourism for
Decision-Making in
Michoacan, Mexico
Marco Antonio Serrato
Garcia and Juan Manuel
Tello Contreras, Tecnologico
de Monterrey,
José Angel Díaz Rebolledo,
Ministry of Tourism,
Government of Michoacan
Advanced level
178
RFID & Supply Chain Lab
Hector Robles, Universidad
PanAmerican
Intermediate level
Global
196
The Current State of
Industrial Engineering in
Mexico
Rosa Hilda Félix-Jácquez,
Instituto Tecnológico de San
Luis Potosí, Daniel
Villarreal, Promodel México
and Felipe Quintanilla,
ITESM
All levels
11 a.m. – 11:35 a.m.
11:40 a.m. – 12:15 p.m.
Each time slot has one 75minute session or two 35minute sessions
Legends 12
110
Keeping Industry in
IIE
147
Getting Involved With
Your Local Engineer
Supplier
William Peterson,
Minnesota State
University Mankato
All levels
188
The Current State of
Industrial Engineering in
Central and South America
Roberto Zarama, Universidad
de los Andes
Advanced level
Keeping Industry in
IIE
37
Industry Advisory
Committees - Support to
University IE
Departments - An IAB
Panel Discussion
Stephen Snelling, The
Boeing Company
All levels
Plum A
60
Plum B
60
Ginger
50
Construction
Simulation
Healthcare
3
Lean Project Delivery
Systems - Innovative
Solutions
Peter Furst, Liberty Group
Intermediate level
132
A Simulation Study of Quay
Crane Configurations for
Manned and Automated
Container Terminal
Anthony Johnson, Flexsim
All levels
16
How Lean Six Sigma Fosters
Innovation in Healthcare
Performance
Junell Scheeres, LS2
Performance Solutions, LLC
All levels
122
Impact of Lean Production
Principles on Construction
Safety
Somik Ghosh and Deborah
Young-Corbett, Virginia
Tech
Intermediate level
176
Simulation of High Speed
Bottle Manufacturing Lines Software Evaluation,
Techniques and Results
Karthik Vasudevan and Ravi
Lote, PMC
Intermediate level
Construction
Simulation
Healthcare
120
Designed to Eliminate
Waste: Facility Design and
Layout Using Lean & the
Toyota Production System
Brock Husby, Altarum
Institute / University of
Michigan
All levels
190
How to Build Valid and
Credible Simulation Models
Averill Law, Averill M. Law
& Associates
All levels
62
Going Beyond - Finding New
Ways to Analyze Revenue Cycle
Performance Improvement
Marci Jackson, Premier, Inc.
Intermediate level
7
Successful Partnering
Methodology Deployment at
the Virginia Department of
Transportation
George Gardner, Virginia
Department of Transportation
All levels
IIE Annual Conference & Expo 2009 – Applied Solutions Sessions
12:15 p.m. - 1:30 p.m.
1:45 p.m. - 3 p.m.
Lunch
111
Planning and Executing
a Sustainable Lean
Transformation
Brent Tadsen and Todd
Wiese, Adaptive
Business Solutions
All levels
71
How Effective is Your Root
Cause Analysis Process?
Kevin McManus,
Great Systems
Intermediate level
2:25 p.m. – 3 p.m.
Each time slot has one 75minute session or two 35minute sessions
Track
3:45 p.m. - 5 p.m.
3:45 p.m. – 4:20 p.m.
4:25 p.m. – 5 p.m.
192
The Current State of
Industrial Engineering in
Europe
Gregory Watson, Business
Excellence Solutions
All levels
182
From IE to
Management: A Panel
Discussion
Susan Sinclair, The
Hershey Company
All levels
193
The Current State of
Industrial Engineering in
Greater China
Fugee Tsung, Hong Kong
University of Science &
Technology
All levels
1:45 p.m. – 2:20 p.m.
3 p.m. – 3:30 p.m.
July 1, 2016
Refreshment break in exhibit hall
Human Factors/
Lean
Ergonomics
92
25
A Quality
Ergonomics Process
Organization's
Implementation...You Cannot
Transition from
Afford to Wait!
"Inspect to Expect"
Tim McGlothlin, The
Using Lean
Ergonomics Center of North
Sandra Abdalian, Cindy
Carolina
Smith and Gwendolyn
All levels
Malone, Harris
Corporation
All levels
Global
202
International Forum
A Facilitated Open
Discussion to Identify
Proposed Actions that will
Enhance and Advance IIE's
Global Strategic Initiative
Felipe Quintanilla-Flores and
George L. Smith, IIE Board
of Trustees
Open to all
Keeping Industry in
IIE
33
Leadership
Progression: Industrial
Engineers as Executive
Resources
Steven DelGrosso, IBM
Corp.
Basic level
5 p.m. – 5:45 p,m,
51
Simulating the Dynamics of
Multimodal Coal Supply
Chains on the Great Lakes
Thomas Brady, Purdue
University North Central
All levels
208
Best Student
Construction Paper
Understanding and
Managing
Dynamic Behaviors of
Critical Production Wastes
in Hong Kong Building
Projects
Sammy K. M. Wan
The University of Hong Kong
113
Optimization Based
Simulation: A Lesson in
South American Agriculture
Carlos Valderrama and
Camilo Duque, Vatic
Consulting Group
Intermediate level
Construction
Simulation
Healthcare
59
Construction Division Town
Hall Meeting
All
93
Simulation Modeling in a
Lean Construction
Production System
Landry Deuboue, Kullman
Buildings Corp.
All levels
117
An IE Approach for Staffing
Multidisciplinary Cancer Care
Centers
Larry Vines, Tatiana HmarLaGroun and Pheba Philip, M.
D. Anderson Cancer Center
All levels
60
Utilizing Simulation
Technology to Test Software
Changes
Amy Brown Greer and Jim
Sawyer, TranSystems
Intermediate level
Each time slot has one 75minute session or two 35minute sessions
202
International Forum
A Facilitated Open
Discussion to Identify
Proposed Actions that will
Enhance and Advance IIE's
Global Strategic Initiative
Felipe Quintanilla-Flores and
George L. Smith, IIE Board
of Trustees
Open to all
48
Industrial Engineering in
Municipal Construction
Projects
Al Attah, MACVAL
Associates, LLC
Intermediate level
186
Industry Advisory
Board (IAB) Town
Hall Meeting
All levels
49
Reducing Delinquent Patient
Charts at Carilion Clinic Using
Lean Principles
Paul O'Quinn, Carilion Clinic
Basic level
88
Improving Services of a
Hospital Imaging Center Using
ABC Costing, Lean and
Simulation
Francisco Ramis, Pablo
Concha, Universidad del BioBio, Liliana Neriz, Universidad
de Chile, and Jose Sepulveda,
University of Central Florida
Intermediate level
IIE Annual Conference & Expo 2009 – Applied Solutions Sessions
July 1, 2016
IIE Annual Conference & Expo 2009 – Applied Solutions Sessions
July 1, 2016
Wednesday, June 3, 2009
Session Room
Legends 9
Legends 10
Legends 11
Legends 12
Legends 1
Legends 2
Legends 3
Legends 4
Capacity
110
110
110
110
110
110
110
110
Track
Lean
Quality/Reliability/
Six Sigma/ISO
Supply Chain
Engineering &
Management Systems
Construction
Simulation
Human Factors/
Ergonomics
Service Engineering
8 a.m. - 9:15 a.m.
22
Utilizing the Lean
Concept of Operator
Efficiency to Improve
Manufacturing and
Transactional
Processes
Merwan Mehta and
Andrew Jackson, East
Carolina University
Intermediate level
110
Warranty Cost Analysis
in Conceptual Design
Stage
Katie Grantham Lough
and Beth Cudney,
Missouri University of
Science and Technology
All levels
38
Benefits from Aligned
Supply Chain Designs
Dinesh Kumar, Deloitte
Consulting
Intermediate level
177
Information Technology: A New
Era of Empowerment?
D. Keith Denton, Missouri State
University
Basic level
2
Lean Project Management
- Framework for Success
Peter Furst, Liberty
Mutual Group
Intermediate level
64
Self-distribution Pros
and Cons for Grocery
Retailers
Saman Saiy and Adrian
Kumar, Exel
All levels
40
Going Against Traditional
Wisdom: Running Projects
Under a Functional Structure
Donald Kennedy and Trevor
Ferguson, Bucyrus Canada
Limited
Intermediate level
53
Simulation Using the
DMAIC Process
Gwendolyn Malone,
Jeffrey Ferris, Cindy
Smith and Sandra
Abdalian, Harris
Corporation
All levels
39
Demonstrating Impact
of Lean Through a
Business Process
Simulation
Alok Verma, Old
Dominion University
Intermediate level
100
Sarbanes-Oxley Act:
Gaps and Opportunities
Sagar Kulkarni, Quest
Diagnostics, Xuedong
Ding, University of
Wisconsin - Stout, and
Ram Bishu, University
of Nebraska-Lincoln
All levels
45
Supply Chain
Breakthrough Strategy:
OnSite MRO Partner
Managed Storeroom
Martin Stein,
University of Phoenix
and George Krauter,
Storeroom Solutions
Intermediate level
136
Overfunctioning/Underfunctionin
g Reciprocity: How to Share the
Workload
Harold Kurstedt, Virginia Tech
and Pamela Kurstedt, Newport
Group, LLC
Basic level
8 a.m. – 8:35 a.m.
8:40 a.m. – 9:15 a.m.
Each time slot has one 75minute session or two 35minute sessions
9:25 a.m. – 10:40 a.m.
9:25 a.m. – 10 a.m.
10:05 a.m. – 10:40 a.m.
Each time slot has one 75minute session or two 35minute sessions
139
Execution - The Innovative
Approach to Superior
Performance
Peter Furst, Liberty Mutual
Group
Intermediate level
123
Contour Crafting Process
Planning and Optimization
Jing Zhang and Behrokh
Khoshnevis, University of
Southern California
Intermediate level
160
Design of
Manufacturing Facility
in a Food Industry
Jonathan Garcia, Alirio
Villanueva, Henry
Gasparin and Maria
Gabriela, Universidad
Catolica Andres Bello
All levels
74
Simulations Using a
Free and Open Source
Language, SimPy
Travis Moulton and
Stephanie Gonzalez, Los
Alamos National
Laboratory
Basic level
63
The Importance of
Applied Ergonomics
in a Lean Economy
Cynthia Roth,
Ergonomic
Technologies Corp
Intermediate level
94
Understanding
Human Error,
Exploring Their
Causes and Strategies
for Prevention
Michael Topf, Topf
Initiatives
Intermediate level
23
Process Improvement
at Wells Fargo
John Lebak, Wells
Fargo
Intermediate level
86
From Service Learning
to Entrepreneurship
Lisa Zidek, Florida
Gulf Coast University
All levels
114
Business Practices and
Information
Technology Integration
to Improve Government
Efficiency
Karla Moore,
University of Central
Florida
All levels
207
Service Engineering
Roundtable
Dave Hampton, FritoLay
All levels
IIE Annual Conference & Expo 2009 – Applied Solutions Sessions
10:50 a.m. - 12:05 p.m.
10:50 a.m. – 11:25 a.m.
11:30 a.m. – 10:05 p.m.
Each time slot has one 75minute session or two 35minute sessions
115
Transactional Value
Stream Mapping to
Remove Waste and
Enhance Customer
Value
Betsi Harris, Tyco
International/ADT
Security Services, Inc.
and
Geoffrey Taber, Avaya
All levels
161
Six Sigma Challenges in
a Low-Automation LowTechnology Environment
Janet Sanders, East
Carolina University and
John Patram, Moen,
Incorporated
Intermediate level
171
Industry/Academia
Partnership for Six
Sigma Green Belt
Certification
Camille DeYong,
Oklahoma State
University and Greg
Watson, Business
Excellence Solutions,
Ltd.
Basic level
July 1, 2016
55
Finding Optimal and
Feasible Strategies for
General Mills Cereal
Operations
Julius Chu, General
Mills
Basic level
158
An Investigation into
Sustainable Supply
Chain Management for
Integrating
Environmental
Management into
Business Management
Sameer Kale,
University at Buffalo
All levels
14
Integration of Japanese Teardown Method with
DFA and Value Engineering
Jim Rains, Advanced Value
Group, LLC
All levels
130
Integrative Training
Management System (ITMS)
Alfredo Santana Reynoso,
University of South Florida
All levels
43
Lean Construction - A
New Career Opportunity
for IEs
Lincoln Forbes, MiamiDade County Public
Schools
All levels
Tba
133
A Human Factors and
Ergonomics
Implementation
Framework in
Electronics
Manufacturing: A
Case for Digital
Human Modeling
Kaustubh Kalkundri,
Mohammad
Khasawneh,
Krishnaswami Srihari,
SUNY Binghamton
and Christopher
Greene, University of
Alabama
Intermediate level
162
IE Software as a
Service
Robert Fourer,
Northwestern
University
All levels