RECRUITMENT ROLE PROFILE FORM
Job Title:
David Ross Sports Village Climbing Wall Manager
School/Department:
Physical Recreation & Sport
Job Family and Level:
O&F L3a
Salary:
£24,298 per annum
Hours of Work:
36.25hrs per week
Location:
University Park
Reporting to:
Assistant Director / Operations
The Purpose of the Role:
To Manage the day to day operations of the David Ross Sports Village, climbing wall,
providing a safe environment for climbers and ensuring compliance with all relevant
University and departmental policies and procedures; plan develop and deliver a high
quality diverse climbing wall programme, offering a range of opportunities to all; devise
and plan the route setting programme to ensure innovative and challenging activity;
Lead and motivate the localised team of climbing wall assistants; Planning and coordinating staff training; Researching and reacting to customer needs and preferences;
Maximising participation, climbing wall occupancy and income levels.
Support the delivery of the Vision for Sport to deliver an outstanding student sporting
offer and establish the University as the first choice for students wishing to combine a
top quality education with an outstanding sporting experience.
Main Responsibilities
1.
Instruction


2.
%
time
per
year
50%
To provide high quality instruction to individuals and groups within the climbing
wall, ensuring the safety and enjoyment of all customers.
To Liaise with the relevant University Of Nottingham Student Sport clubs to help
grow recruitment and retention, providing agreed instruction and coaching to
current and prospective members
Staff management

To motivate and leading the localised team of staff i.e. the climbing wall
assistants, promoting and embedding a culture of excellence, overseeing work
programmes and ensuring efficient and effective service delivery.

To assist with the monitoring of staffing levels, planning and preparing shift
rotas as required.

To plan, co-ordinate the and deliver the climbing wall staff training programme,
including but not limited to, staff inductions; equipment set up and handling;
quality systems, policy and procedure training; ensure staff are trained the
10%
appropriate standard

To maintain effective records of appropriate staff training within the David Ross
Sports Village Climbing wall, implementing robust systems to ensure staff skills
are acquired, refreshed and developed in accordance with the departmental
training policy, ensuring statutory compliance with industry regulations is
achieved at all times

To ensure the effective communication of all relevant procedures and policies,
for example NOP’s and EAP’s, ensuring staff are able to demonstrate a high
degree of awareness and competence at all times.

To ensure levels of sickness and absence, are recorded, addressing issues
arising in accordance with University Policy, liaising with the David Ross Sports
Village Manager where required.
To carry our performance appraisal of staff where required

3.
4.
Service Delivery and Development

To maximise climbing wall occupancy and income; plan, develop and deliver a
high quality diverse climbing wall programme, liaising with internal colleagues
and external organisations where appropriate.

Create and develop training sessions and courses for customers, including but
not limited to, induction and basic safety, climber improvement and
development.

Maintain a high degree of visibility within the climbing wall, proactively
managing and developing service delivery and the implementation of quality
systems, responding to and resolving customer queries, complaints and
enquiries.

Liaise with UoN Sports Clubs with respect to timetables training and events
within facilities, supporting clubs with member attraction and retention where
required and maintaining regular contact.

Develop and Manage an effective the route setting programme to ensure a
range of interesting and dynamic routes of varying levels of difficulty are
available at all times, liaising with UoN sports club members and external
technical support organisations where required.

Promote the University Sports Membership schemes in liaison with appropriate
staff and assist with the creation of campaigns and offers.

Plan and manage the sale and hire of equipment relating to the climbing wall,
ensuring opportunities are maximised wherever possible and ensuring robust
and transparent stock control procedures in accordance with departmental
policy.

Assist with the effective and timely communication with customers with respect
to changes to the David Ross Sports Village programme, ensuring that website
and other mediums of communication are up to date and accurate.

To complete relevant service audits, reporting and acting on findings to ensure
all required standards are achieved.

Advise and input regarding upgrades, refurbishment and improvement to the
climbing wall
Operations and Health and Safety

To develop and maintain effective Normal operating procedures and emergency
action plans for use within the climbing wall; ensure effective practice and
20%
10%
procedures are in place with respect to customer competence and rescue
situations

Co-ordinate the planned and preventative maintenance programme relating to
the David Ross Sports Village climbing wall, conducting regular checks, of
structures and equipment maintaining effective records.

To ensure all licences and services relating to climbing wall structures and
equipment are up to date and available at all times.

Carry out all appropriate risk assessments, and risk reduction planning,
maintain PPE and COSHH registers, encouraging comment and feedback from
staff and making recommendations for update and amendment.

To promote and embed a culture of ‘safety first’ within the climbing wall via high
quality instruction and vigilant supervision of activity, and appropriate safety
aids and signage.

To ensure the creation and implementation of robust customer induction and
familiarisation systems and procedures are in place at all times, minimising risk
of injury and promoting positive customer experience.

Ensure the reporting of incidents and near misses is carried out in accordance
with University and departmental Policy, liaising with the David Ross Sports
Village Manager where appropriate.

To maintain efficient and effective systems for the resolution of re-active
maintenance; development and monitoring of documented maintenance
systems and procedures.

Co-ordination of the fixed asset and equipment replacement programme
relating to the David Ross Sports Village climbing wall

5.
Assist with the co-ordination of regular building, fire drills and emergency
evacuation tests, maintaining effective records.
Financial management, reporting and service monitoring
5%
Financial:
 To set and attain annual income and expenditure targets.

To undertake appropriate administrative duties when required, for example,
raising of orders, stock checking and receipting of goods received
Service:
 To Monitor throughput, uptake of activities and external bookings and events,
providing reports where required, ensuring that systems relating to customer
entry and recording of data are adhered to at all times
6.
Departmental support
•
To assist with the delivery of marketing campaigns, ensuring awareness and
implementation from sports centre staff and helping to develop the UoN sport
brand.
•
To be present for departmental and University wide events, for example,
freshers fair, open days and the alumni sports weekend, offering support and
guidance and assisting delivery where required.
•
To deliver events, projects and programmes as required in liaison with
appropriate colleagues.
•
To support the David Ross Sports Village Manager on the delivery of large scale
events and bookings at the sports centre, ensuring client needs are assessed
5%
and met.

To support colleagues in ensuring compliance with all industry regulations and
standards, reporting recommendations to the David Ross Sports Village
Manager

To act as Duty Manager for the David Ross Sports Village when required, for
example, in cases of unplanned absence, large events or annual leave.
Knowledge, Skills, Qualifications & Experience
Qualifications/
Education
Essential
ISRM/C and G Higher Professional
Climbing Wall Leaders Award,
Mountain Leader Award
or Equivalent Relevant Qualification
Evidence of educational competence,
literacy and numeracy i.e. GCSE Maths
and English C Grade.
High degree of Knowledge of relevant
regulatory and Health & Safety
Legislation.
Skills/Training
High quality work ethic
Excellent teamwork and communication
skills
Desirable
First Aid at Work or equivalent
Diploma or ISRM Sport and
Recreation Management
Certificate or equivalent
Sports related degree
Recognised management
qualification (eg. ILM
Nebosh General Certificate or
equivalent
Mountaineers Instructor
Award
PPE Inspection
Qualification
Defibrillator trained
Demonstrable programme development
skills
Experience
Ability to work independently with good
time management
Good IT skills
Ability to engage and build strong
meaningful and formal relationships
with key internal and external
stakeholders and partners
Experience of management at a
commercial climbing wall or a similar
type of sports facility, including the
design & control of routine
maintenance and periodic
refurbishment projects
Previous experience of effectively
managing the performance of climbing
instructors
Resource and budgetary management
Experience of motivating teams to
achieve and exceed planned targets
and objectives related to facility
management, customer service and
A committed climber /
mountaineer
Understanding of current issues
relating to Sport & Recreation in
HE
Experience of overseeing outdoor
facilities
Experience of design and
implementation of accredited
quality management systems.
experience of managing pool
plant rooms and equipment
income generation
Experience of supervising and training
large teams.
Statutory/Legal
Current DBS registration or
preparedness to undergo DBS check.
Additional Information
Hours of work are 36¼ per week. Candidates will need to flexible in their approach to their working
hours noting that the operational hours are between 5.30am and 11 pm seven days a week. Post
holder may be asked to work outside of normal working hours, for some events and essential
building maintenance.
Post holders may be required to operate from any one of the sports sites. With two of the sites
(Sutton Bonington and University Park) there is an element of outdoor working.
Post holders will be required to conform to the department’s uniform regulations, including wearing
Personal Protective Equipment, where necessary and whenever advised to do so.