Temple University
Role Inventory Form
Position Specifications
Job Class:
Role Inventory Title: Operations Manager
Family:
SP
Level:
SP5
Department Title:
Salary Grade:
School/College/Department:
BU:
Sub Department:
FLSA:
Reports To:
Prepared By:
Reviewed By:
Date: July 1, 2016
Family Definition
Protective Services Definition: The members of the Protective Services have the specific training and knowledge necessary to uphold/maintain
security and safety at the University. Specifically, members of this role draw upon their:
Knowledge of: The law crimes code, motor vehicle code and rules of criminal procedure, criminal justice system, specialized knowledge of
forensic investigations/forensic software analysis, University disciplinary system (code of conduct), external and Temple-specific police
operations, including trends and best practices; emergency services; investigations; regulatory requirements; budget maintenance and projections,
effective management and distribution of resources (people, time and equipment); risk management and reduction; education/service program
development and delivery; and chain of command rules (including being under orders, definition of insubordination, and affirmative duty
obligation to protect).
Skills and abilities related to: Law enforcement; police officers certification (PA) including annual training and recertification (first aid, CPR,
firearms); security and safety, human relations and interpersonal influence; crisis management; supervision, resource management and utilization;
and scheduling and deployment of personnel.
In order to:
Enforce the law, acting as first level of government
Maintain and enhance cost efficiency while maintaining or increasing safety
Provide personal protective services for VIPs, in conjunction with major events and at times of civil disobedience, and personal escort
services as needed and requested
Maintain and keep in working order essential equipment, including firearms, emergency equipment, bicycles, uniforms, defibrillators
Keep fully up to date on the proper usage of the latest equipment
Coordinate building security resources, using both university and contract personnel
Make recommendations to enhance crime prevention through environmental design, education programs, crime mapping, proactive
patrol, and community service/rapport building
Make first responder decisions, including first contact and next stage decision-making
Conduct student outreach/prevention programs
Provide/Ensure physical security (protection of physical plant and inanimate objects)
Responsible for risk management and risk reduction
Serve as community ambassador and information resource, including providing referral/counseling/social services
Develop and deliver educational and orientation programs on safety and security (including personal defense), including University, local
school and community
Maintain records on crime statistics
Manage crime scene effectively, both behaviorally and in regard to physical evidence
Handle intake of presenting problem; may restrain and/or commit individual to appropriate facility (whether for own safety or for
purposes of prosecution)
Serve as liaison, maintain positive rapport, and coordinate resources with local municipal law enforcement
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Temple University
Role Inventory Form
Profile Elements of Position
Functional Contribution and Research
Performance of Duties/
Project Responsibilities
Assists and supports management of department, including assumption of Deputy Director’s duties when absent.
Manages subunits within department.
Researches, develops and writes departmental policies, emergency plans, general orders and ethical standards.
Analyzes current practices and procedures and introduces or facilitates the implementation of new techniques,
technology, or applications. Provides various commands with logistics support and guidance for the successful
completion of tasks and duties.
Coordinates efforts that may span more than one Command or that may require the special integration of multicommand resources for specific purposes.
Assists the Deputy Director in defining the vision and inspiring group to support the departmental mission and goals,
consistent with organizational objectives.
Responsible for evaluating the delivery of all safety and security services/projects and advising the Deputy Director
on circumstances and issues that will impact upon the unit budget and budget priorities.
Procedures, processes,
and standards
Requires and facilitates all Commands to adhere to all policies and procedures, reviews and recommends new
policies and procedures to the Deputy Director.
Plans for and facilitates the implementation of new department policy and procedures.
Strategy
Suggests department wide strategies, and coordinates and facilitates the implementation of new initiatives and
programs throughout all Commands.
Relationships, Service & Community
Internal
Provides counseling / consultative services to a broad range of internal constituents.
Initiates organization-wide and varied contact.
Manages relationships and encourages / supports / evaluates Command initiatives.
Gathers from and provides information to university personnel.
External
Responds to and initiates outside contacts.
Gathers information from, and provides to, other law enforcement agencies.
Establishes and maintains working relationships with other criminal justice agencies.
Initiates contact and negotiates with external vendors.
Functional Team
Members
Plans and supervises work of Commanders (Captains) and Shift Supervisors.
Acts to enhance, support and facilitate mission of each Command.
Works with Captains and Lieutenants to coordinate the best use of resources of the department. Sets priorities for the
Commands.
Guides, assists, evaluates planning of Commands, and facilitates and/or recommends logistical support.
(Lieutenants).
Problem Solving & Innovation
Scope of Issues
Provides leadership, guidance, and direction to all Commands in addressing and resolving problem situations.
Manages the overall application of department resources to special and complex problems, operating within policies.
Provides input to department level decisions.
Decisions have significant impact on department.
Problem Resolution/
Resources Available
Demonstrates expertise in determining priorities and assignments for multiple Commands.
Monitors and evaluates implementation of solutions and recommends future strategies.
Oversees and manages complex problems, ensuring desired outcomes.
Reviews and may approve problem resolution for multiple Commands.
Synthesizes options and acts accordingly.
Makes recommendations for resolving department-wide problems.
Applies knowledge of budget, personnel, equipment and related policy in recommending or deciding how to allocate
resources for optimal resolution.
Weighs options to use external resources and makes recommendations.
Creativity and Innovation
Frequently uses creative, intuitive, and innovative solutions to resolve highly complex problems.
Approves and ensures the implementation of solutions within Commands.
May approve and ensure the implementation of solutions within department to achieve broad objectives.
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Temple University
Role Inventory Form
Profile Elements of Position
Decision Making Impact
Context of Decisions
Decisions have impact on all Commands and department and internal and external relationships.
Provides input to department level decisions.
Will review and monitor procedures for all Commands.
Takes broad direction from senior leadership.
Financial
May make significant expenditures within established parameters.
Significant input into and participation in the budgeting process.
Advises senior management on distribution of resources and funding needs.
People
Participates actively in decisions regarding hiring, promotions, performance evaluations, and terminations within the
department.
May participate in labor negotiations and grievance hearings.
Leadership and Training
Professional Development Requires, encourages, and facilitates both internal and external training programs and initiatives.
and Training
Provides logistical support and oversees the efficient implementation of teaching and training without interruption of
operations.
Technical Leadership
Promotes, evaluates and coordinates technical leadership within the department.
Ensures use of available technical resources and arranges for technical expertise or support as needed.
Ability to evaluate and recommend all levels of technical expertise.
Team Morale/
Role Model
Assures that all department operations and policies promote professional standards and accepted organizational
values.
Evaluates and modifies protocols and practices that conflict with or undermine departmental values.
Supports and assists the efforts of Commands to teach, reinforce, and reward pursuit of organizational goals and
objectives.
Ensures positive morale within Commands.
Key Departmental Functions
(capsule statement and basic task list from dept and prior version descriptions)
Profiling Related Dimensions
A. Supervision:
Supervises Campus Police Officers and Security Officers under his/her command. Carries out
supervisory responsibility in accordance with the organization’s policies and applicable laws.
B. Operating Budget range,
if Applicable:
C. Typical Education &
Experience:
Bachelor’s degree and six or more years of law enforcement experience, and at least two years of law
enforcement command experience.
D. Typical Equipment Used:
Ability to work in a wet or humid environment.
E. Environmental
Conditions:
Ability to work with explosives.
Ability to drive in hazardous climatic conditions.
F. Expected Physical
Requirements:
Ability to distinguish colors.
Ability to speak clearly.
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Temple University
Role Inventory Form
Profiling Related Dimensions
Ability to see clearly with corrective lens.
Ability to use hands to fingers, handle, or feel.
Ability to reach with hands and arms.
Ability to work nights/weekends/early mornings.
Ability to work overtime.
Ability to climb or balance.
Ability to drive an automobile/light vehicle.
Ability to handle sensitive equipment.
G. Other Pertinent
Dimensions:
Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically
mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.
University Compensation (JobClass Title Family Level)
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