TROY UNIVERSITY
MASTER SYLLABUS
SORRELL COLLEGE OF BUSINESS
MGT 6677
Systems Management
Prerequisites
Graduate standing.
Description
The study, design, implementation and operation of a system within the organization.
Objectives
On completion of the course, the student should be able to:
1. Recognize the common characteristics of open or complex systems as they relate to human
organizations.
2. Critically evaluate a cyclical manufacturing, service, or administrative process within an
organization, identify inefficiencies, and recommend solutions.
3. Trace the flow of information within an organization to identify bottlenecks, dead ends, and
blind spots, and recommend solutions.
4. Design conceptual flow models to plan projects, including Gantt and CPM/PERT.
5. Discuss the role of leadership in the maintenance of a non-mechanical system within an
organization.
6. Discuss the limits and challenges of systems management from the perspective of human
behavior within organizations.
Purpose
To provide theoretical and practical familiarity with the nature of manufacturing, service, and
administrative systems and processes in organizations, and impart basic conceptual tools to
facilitate the efficient planning of systems. MBA unspecified elective (non-Accounting). MSM
unspecified elective. MSHRM elective.
Approved Texts
Blanchard, B. S., & Fabrycky, W. J. (2006 or current). Systems engineering and analysis. Upper
Saddle River, NJ: Prentice Hall.
Laguna, M., & Marklund, J. (2005 or current). Business process modeling, simulation, and
design. Upper Saddle River, NJ: Prentice Hall.
Master Syllabi are developed by the senior faculty in each business discipline. This Master Syllabus must be used as the basis for developing the
instructor syllabus for this course, which must also comply with the content specifications outlined in the Troy University Faculty Handbook.
The objectives included on this Master Syllabus must be included among the objectives on the instructor’s syllabus, which may expand upon the
same as the instructor sees fit. The statement of purpose seeks to position the course properly within the curriculum and should be consulted by
faculty as a source of advisement guidance. Specific choice of text and other details are further subject to Program Coordinator guidance.
1 August 2005
Master Syllabus: MGT 6677
2
Stevens, D. G. (1998 or current). System engineering. Upper Saddle River, NJ: Prentice Hall.
Supplements
Fight, A. (2002 or current). E-processes. Hoboken, NJ: Capstone.
Ramaswamy, R. (1996 or current). Design and management of service processes: Keeping
customers for life. Upper Saddle River, NJ: Prentice Hall.
Troy State University Faculty Handbook (2001): Section 3.8.2.8 [extract]—22 essential elements of the syllabus (somewhat modified for space):
a.
b.
c.
d.
e.
f.
g.
Course title
Course number
Term
Instructor
Prerequisites
Office hours
Class days, times
h.
i.
j.
k.
Classroom location n. Grading methods,
Office location
criterion weights,
Office telephone
make-up policy,
Course description,
mid-term grade
objectives
reports
l. Text(s)
o. Procedure, course
m. Other materials
requirements
p. General supports
r. Additional services u. Cheating policy
(computer works,
(Americans with
v. Specialization
writing center)
Disabilities Act,
requirements
q. Daily assignments,
other statements)
(certification,
holidays, add/drop s. Absence policy
licensure, teacher
& open dates, dead t. Incomplete-work
competencies)
day, final exam
policy