OCR Cambridge National in
Health and Social
Care
(Level 1/Level 2)
R021
Essential values of care for use
with individuals in care settings
What are my rights?
Confidentiality
Choice
Equal and fair
treatment
Protection
from abuse
and harm
Consultation
What are my rights?
If my rights are respected, I feel…
Empowered
Safe
Valued
What are my rights?
What happens if my rights are ignored…
Staffordshire Hospital
care scandal
Concerns over
quality of care at
Castlebeck
Patient abuse at
Winterbourne
View
Ensuring high standards of
care
How do we ensure
high standards of care
in Health and Social
Care settings?
Care
Values
Service
Users
Legislation
Policies
and
procedures
How do we keep service
users safe?
Provision of hand
cleansing gel
Hair tied
Security pads
back on doors
Increase in number
of sinks with
washing facilities Appropriate
Intercom
systems
protective
clothing
Posters showing
handwashing
guidance
No nail
Window
polish
locks
No
Monitoring
jewellery
keys
Safeguarding the rights of
service users
They are all vulnerable
due the
to their age or
We needtotoabuse,
safeguard
What do allrights
of
these
peoplewho
haveuse
in common?
medical
conditions.
of people
healthhave
andasocial
care
Care practitioners
duty of
care which is
services.
determined and influenced by legislation.
You will…
Understand how to
support individuals to
maintain their rights.
Understand how
legislation impacts
on care settings.
Understand how
personal hygiene,
safety and security
measures protect
individuals.
Understand the
importance of the
values of care and
how they are applied.
Thank you for using
this OCR resource
Other OCR resources are available
at www.ocr.org.uk
To give us feedback on, or ideas about, the OCR resources you
have used e-mail resourcesfeedback@ocr.org.uk