Role of Employees in Crisis Management
he art of managing an emergency situation at the workplace through effective
planning and quick action refers to crisis management. An unstable condition which
leads to major disturbances at the workplace must be controlled immediately for
effective functioning of the organization.
Crisis Management helps the employees as well as organization to cope with difficult
times in the best possible way.
Employees play an essential role in crisis management:
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Employees must be serious about their own work. Review your
performance regularly. Don’t always wait for your boss to ask for reports. Be
your own critic. Strive hard to achieve your targets within the desired time
frame. Never adopt a casual attitude at work. An individual must be able to
sense the early signs of crisis and warn his fellow workers against the same.
Take initiative on your own. Escalate issues immediately to your seniors.
Don’t wait for others to take action.
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One should not take things lightly. Once a crisis is being detected,
employees must immediately jump into action.
Encourage effective communication during emergency situations. Don’t keep
things to yourself. Discuss ideas amongst your fellow workers to reach to a
plan which would work best at the times of crisis.
Don’t spread baseless rumours about your product and organization. Avoid
spreading fake information.
It is essential for the employees to respect their organization. One should
maintain the decorum of the organization. Enter office with a cool mind. Don’t
unnecessarily fight fault in your coworkers and fight with them. Remember
conflicts lead to no solution. It is always better to discuss things face to face
and come to a mutually beneficial solution.
Don’t ask for unjustified things. Think from the management’s perspective as
well. Remember your organization pays you for your hard work and not for
spreading negativity around. Employees should never indulge in unproductive
activities like boycotts or strikes to get their demands fulfilled. Violence at the
workplace is a crime. Neither the management nor the employee benefits out
of it. Such activities in turn tarnish the brand name.
Don’t panic. Maintain your calm and decide on the ways to overcome crisis
rather than complaining and cribbing. Employees should never get hyper as
stress and anxiety lead to more mistakes one might not otherwise commit.
Relax and give your best.
Employees must rely on accurate information. Mere assumptions and guess
works create problems and misunderstandings later.
Think out of the box. Try to come out with innovative ideas and strategies to
overcome tough times as soon as possible. Employees must identify the causes
of crisis and devise relevant strategies and ways to avoid it.
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Individuals must work as a single unit during emergency situations. Ensure
free flow of information across departments. Avoid playing blame games or
criticizing others. It only makes situation worse.
Don’t hide, instead come out, interact with stake holders and external parties,
and ask for help. One must not avoid media.
Discrimination on the grounds of caste, status, income, sex and so on is
unethical and leads to crisis. Everyone must be treated as one for a peaceful
environment at the workplace.
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