Chapter 1
1- Definition of Electronic Commerce (EC)
a. The process of buying, selling, or exchanging products, services, or information via computer
networks
b. that includes not just the buying and selling of goods and services, but also servicing customers,
collaborating with business partners, and conducting electronic transactions within an
organization
c. An online marketplace where buyers and sellers meet to exchange goods, services, money, or
information
2- Definition of e-business
a. The process of buying, selling, or exchanging products, services, or information via computer
networks
b. that includes not just the buying and selling of goods and services, but also servicing customers,
collaborating with business partners, and conducting electronic transactions within an
organization
c. An online marketplace where buyers and sellers meet to exchange goods, services, money, or
information
3- Definition of e-marketplace
a. The process of buying, selling, or exchanging products, services, or information via computer
networks
b. that includes not just the buying and selling of goods and services, but also servicing customers,
collaborating with business partners, and conducting electronic transactions within an
organization
c. An online marketplace where buyers and sellers meet to exchange goods, services, money, or
information
4- brick-and-mortar organization
a. Old-economy organizations (corporations) that perform their primary business off-line, selling
physical products by means of physical agents
b. Organizations that conduct their business activities solely online
c. Organizations that conduct some e-commerce activities, usually as an additional marketing
channel
5- virtual (pure-play) organizations
a. Old-economy organizations (corporations) that perform their primary business off-line, selling
physical products by means of physical agents
b. Organizations that conduct their business activities solely online
c. Organizations that conduct some e-commerce activities, usually as an additional marketing
channel
6- click-and-mortar (click-and-brick) organizations
a. Old-economy organizations (corporations) that perform their primary business off-line, selling
physical products by means of physical agents
b. Organizations that conduct their business activities solely online
c. Organizations that conduct some e-commerce activities, usually as an additional marketing
channel
7- Internet
a. EC also can be conducted on private networks, such as value-added networks, local area
networks, or on a single computerized machine
b. EC includes the use of mobile handwriting-recognition computers used by field reps to write
their notes in the field
8- Non-Internet
a. EC also can be conducted on private networks, such as value-added networks, local area
networks, or on a single computerized machine
b. EC includes the use of mobile handwriting-recognition computers used by field reps to write
their notes in the field
9- interorganizational information systems (IOSs)
a. Communications systems that allow routine transaction processing and information flow
between two or more organizations
b. Communication systems that enable e-commerce activities to go on within individual
organizations
10- intraorganizational information systems (IOSs)
a. Communications systems that allow routine transaction processing and information flow
between two or more organizations
b. Communication systems that enable e-commerce activities to go on within individual
organizations
11- intranet
a. An internal corporate or government network that uses Internet tools, such as Web
browsers, and Internet protocols
b. A network that uses the Internet to link multiple intranets
12- extranet
a. An internal corporate or government network that uses Internet tools, such as Web
browsers, and Internet protocols
b. A network that uses the Internet to link multiple intranets
13- B2B
a. E-commerce model in which all of the participants are businesses or other organizations
b. E-commerce model in which businesses sell to individual shoppers
c. E-commerce model in which a business provides some product or service to a client
business that maintains its own customers
d. E-commerce model in which individuals use the Internet to sell products or services to
organizations or individuals who seek sellers to bid on products or services they need
14- B2C
a. E-commerce model in which all of the participants are businesses or other organizations
b. E-commerce model in which businesses sell to individual shoppers
c. E-commerce model in which a business provides some product or service to a client
business that maintains its own customers
d. E-commerce model in which individuals use the Internet to sell products or services to
organizations or individuals who seek sellers to bid on products or services they need
15- B2B2C
a. E-commerce model in which all of the participants are businesses or other organizations
b. E-commerce model in which businesses sell to individual shoppers
c. E-commerce model in which a business provides some product or service to a client
business that maintains its own customers
d. E-commerce model in which individuals use the Internet to sell products or services to
organizations or individuals who seek sellers to bid on products or services they need
16- C2B
a. E-commerce model in which all of the participants are businesses or other organizations
b. E-commerce model in which businesses sell to individual shoppers
c. E-commerce model in which a business provides some product or service to a client
business that maintains its own customers
d. E-commerce model in which individuals use the Internet to sell products or services to
organizations or individuals who seek sellers to bid on products or services they need
17- m-commerce
a. E-commerce transactions and activities conducted in a wireless environment
b. M-commerce transactions targeted to individuals in specific locations, at specific times
18- l-commerce
a. E-commerce transactions and activities conducted in a wireless environment
b. M-commerce transactions targeted to individuals in specific locations, at specific times
19- B2B
a. E-commerce model in which an organization delivers services, information, or products to
its individual employees
b. E-commerce model in which individuals or groups communicate or collaborate online
c. E-commerce model in which consumers sell directly to other consumers
d. Technology that enables networked peer computers to share data and processing with each
other directly; can be used in C2C, B2B, and B2C e-commerce
20- C-Commerce
a. E-commerce model in which an organization delivers services, information, or products to
its individual employees
b. E-commerce model in which individuals or groups communicate or collaborate online
c. E-commerce model in which consumers sell directly to other consumers
d. Technology that enables networked peer computers to share data and processing with each
other directly; can be used in C2C, B2B, and B2C e-commerce
21- C2C
a. E-commerce model in which an organization delivers services, information, or products to
its individual employees
b. E-commerce model in which individuals or groups communicate or collaborate online
c. E-commerce model in which consumers sell directly to other consumers
d. Technology that enables networked peer computers to share data and processing with each
other directly; can be used in C2C, B2B, and B2C e-commerce
22- P2P
a. E-commerce model in which an organization delivers services, information, or products to
its individual employees
b. E-commerce model in which individuals or groups communicate or collaborate online
c. E-commerce model in which consumers sell directly to other consumers
d. Technology that enables networked peer computers to share data and processing with each
other directly; can be used in C2C, B2B, and B2C e-commerce
23- E-learning
a. The online delivery of information for purposes of training or education
b. E-commerce model in which a government entity buys or provides goods, services, or
information from or to businesses or individual citizens
c. E-commerce model in which electronic exchanges formally connect to one another for the
purpose of exchanging information
24- E-Government
a. The online delivery of information for purposes of training or education
b. E-commerce model in which a government entity buys or provides goods, services, or
information from or to businesses or individual citizens
c. E-commerce model in which electronic exchanges formally connect to one another for the
purpose of exchanging information
25- E2E
a. The online delivery of information for purposes of training or education
b. E-commerce model in which a government entity buys or provides goods, services, or
information from or to businesses or individual citizens
c. E-commerce model in which electronic exchanges formally connect to one another for the
purpose of exchanging information
26- tendering (bidding) system
a. Model in which a buyer requests would-be sellers to submit bids; the lowest bidder wins
b. Model in which a buyer sets the price he or she is willing to pay and invites sellers to supply
the good or service at that price
c. An arrangement whereby a marketing partner (a business, an organization, or even an
individual) refers consumers to the selling company’s Web site
d. Word-of-mouth marketing in which customers promote a product or service to friends or
other people
27- name-your-own-price model
a. Model in which a buyer requests would-be sellers to submit bids; the lowest bidder wins
b. Model in which a buyer sets the price he or she is willing to pay and invites sellers to supply
the good or service at that price
c. An arrangement whereby a marketing partner (a business, an organization, or even an
individual) refers consumers to the selling company’s Web site
d. Word-of-mouth marketing in which customers promote a product or service to friends or
other people
28- affiliate marketing
a. Model in which a buyer requests would-be sellers to submit bids; the lowest bidder wins
b. Model in which a buyer sets the price he or she is willing to pay and invites sellers to supply
the good or service at that price
c. An arrangement whereby a marketing partner (a business, an organization, or even an
individual) refers consumers to the selling company’s Web site
d. Word-of-mouth marketing in which customers promote a product or service to friends or
other people
29- viral marketing
a. Model in which a buyer requests would-be sellers to submit bids; the lowest bidder wins
b. Model in which a buyer sets the price he or she is willing to pay and invites sellers to supply
the good or service at that price
c. An arrangement whereby a marketing partner (a business, an organization, or even an
individual) refers consumers to the selling company’s Web site
d. Word-of-mouth marketing in which customers promote a product or service to friends or
other people
30- SMEs
a. Small-to-medium enterprises
b. Quantity (aggregated) purchasing that enables groups of purchasers to obtain a discount
price on the products purchased
c. Another name for online group purchasing organizations
d. Creation of a product or service according to the buyer’s specifications
31- group purchasing
a. Small-to-medium enterprises
b. Quantity (aggregated) purchasing that enables groups of purchasers to obtain a discount
price on the products purchased
c. Another name for online group purchasing organizations
d. Creation of a product or service according to the buyer’s specifications
32- e-co-ops
a. Small-to-medium enterprises
b. Quantity (aggregated) purchasing that enables groups of purchasers to obtain a discount
price on the products purchased
c. Another name for online group purchasing organizations
d. Creation of a product or service according to the buyer’s specifications
33- customization
a. Small-to-medium enterprises
b. Quantity (aggregated) purchasing that enables groups of purchasers to obtain a discount
price on the products purchased
c. Another name for online group purchasing organizations
d. Creation of a product or service according to the buyer’s specifications
34- E-co-ops: Another name for online ….
a. SMEs
b. Group purchasing
c. Customization
d. Social networks
35- Web sites that connect people with specified interests by providing free services such as photo
presentation, e-mail, blogging, etc.
a. Social networks
b. Business-oriented networks
36- Social networks
a. Web sites that connect people with specified interests by providing free services such as
photo presentation, e-mail, blogging, etc.
b. networks are social networks whose primary objective is to facilitate business
37- Business- oriented networks
a. Web sites that connect people with specified interests by providing free services such as
photo presentation, e-mail, blogging, etc.
b. networks are social networks whose primary objective is to facilitate business