Up : Job Interviews
By Emily McCarthy, Erik Dauster, Joe Gudiswitz,
Samir Susic, and Kelly Underwood
Introduction
Types of
Interviews
Interview
phases,
types of
questions, &
question
funneling
Employment
and The job
Hunt
(interviewee)
Resumes
and
Interview
Preparation
(Interviewee)
Interview
Planning and
Execution
(Interviewer)
What is an Interview?
Interviews are very general and refer to all types of planned, face to
face encounters. During these encounters at least one person has a
specific objective
What is an Interview?
At some point or another and probably more than once we are all going to be in
an interview situation either as an applicant or interviewer. The more we know
about the process the better chances we have of recruiting the right person or
being hired for that great job!
Types of Interviews
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•
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Counseling
Employment
Exit
Grievance or
Confrontation
• Group
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•
Informational
Interrogation
Performance Review
Persuasive
Telephone and Skype
Types of Interviews
•
•
•
•
Counseling
Employment
Exit
Grievance or
Confrontation
• Group
•
•
•
•
•
Informational
Interrogation
Performance Review
Persuasive
Telephone and Skype
Employment Interview
• Most important type of interview
• Used to discover information about
“Employee ‘fit’, communication skills,
job motivation and work related values”
• Typical interviews involve the person
seeking employment and the potential
employer.
Group Interview
• Similar to employment interview
• Two types
– Panel interview: when there are more
interviewees than interviewers.
Employment would use this type to save
time and observer leadership and
communication skills.
– Board interview: when there are more
interviewers than interviewees.
Employment would use this type as a
way to share responsibility and expertise
and to check interviewees answers
under stress.
Telephone and Skype
• Another form of the employment interview.
• Cuts down on travel costs
• Very preliminary and commonly used as a screening process.
Performance Review
• Evaluation of employee’s performance
• Generally the employee does a self evaluation first than is
interviewed and reviewed by employer or management.
Exit
• Happens when an employee is laid off, fired or quits
• Beneficial to the company to hear perception employee.
• Good way to create goodwill for the company or organization
Question Types
Interviewer
Interviewee
Closed
Hypothetical Open
Direct
Open
Question Types (cont.)
Situational
Leading Loaded
3rd
Person
Organization: Funnel
Open
Direct
Closed
Organization: Inverted Funnel
Closed
Direct
Open
Organization (cont.)
Diamond
Hourglass
Preparation
Be:
-Yourself
-Intentional
-Attentive
-On Guard
The Employment Interview
Dynamic vs Static
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Dynamic
Research
Networking
Interviews
Calls
Follow ups
Cold Calls
Cover Letter
References
Email?
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Static
Cover letter
Resume
Internet
Linked in
Monster
Company job boards
Cover Letter
Resume
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Key words
Paper
Direct and Readable
Customizable to need
Email Scanable
Simpler Font Asci
Less formatting indent
Lies & Truth
Cover Letter
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•
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Cover letter
Customize to
Company
Person
Position
Victory
Interviewee: Preparing for the
Interview
• Once your resumes and letters of
application have landed you one or more
interviews, it is time to carefully prepare for
the interview process.
Have a Positive Attitude
• Attitude is immensely important.
• You are a person of worth and Integrity with a
genuine right to be considered for the job.
• Show Confidence
• Respond openly and honestly
• Be yourself, no roleplaying
Impression Management
• An early study found that when a negative impression
was created during the first 5 minutes of the interview,
applicants were not hired 90% of the time;
• When a positive impression was created in the first 5
minutes, applicants were hired 75% of the time
• (Blakeman et al.,1971, p. 57).
Communication
•
successful applicants most often used the following five types of
comments, or impression-management techniques
(a) describing self in a positive manner
(b) describing past events with positive personal stories
(c) expressing opinions that agree with the interviewer
(d) claiming personal responsibility for successful past events
(e) making statements that compliment the company or interviewer
Dress for the Occasion
Be Prepared for Any Type of
Interview
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•
•
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The Nonstructured Interview
The Structured Interview
The Hostile or Stress Interview
The Group Interview
The Video or Virtual Interview
Carefully Plan Answers to
Probable Questions
Job applicants should do the following…
• Use technical jargon that is common in their field.
• Use active, positive, and concrete language.
• Support answers with specific examples, comparisons, illustrations, and statistics taken
from personal experience, coworkers, supervisors, and company publications.
• Use humor when appropriate. If the interviewer uses humor, you can; if not, don’t.
• Describe job weaknesses or physical disabilities in a positive manner.
Be Prepared with Questions to
Ask the Interviewer
Examples of good questions to ask…
1. How creative am I allowed to be on this job?
2. Your company recently experienced a downsizing of 10% of the
workforce. What has been the impact on efficiency and customer service?
3. I know there is some turnover in every job. Approximately how many
people that you hired in the last 3 to 5 years are still with the company?
4. Would the company support me if I went back to school?
The Interview & The Interviewer
Planning the Interview
• Get to know the interviewee ahead of time
• Plan the environment
• Organize the interview carefully
Planning the Opening Phase
• Establish rapport
• Verify basic
information
• Motivate the applicant
The Question-Response Phase
• Plan specific questions
for each area, i.e.
open-ended etc.
• Ask only lawful
questions
• Take notes and keep
an accurate record of
each interviewee and
their answers
Planning the Closing Phase
• Make sure the
interviewee leaves
with a positive feeling
and knows what to
expect
• Allow time for the
interviewee to ask
questions
Conclusion