Regional Center for Education and Work St. Louis Metropolitan Community Creating the Great Community March 2002 THE GALLUP ORGANIZATION © 2002 The Gallup Organization Copyright Standards This document and the materials associated with the Quality of Community Life survey contains proprietary information and copyrighted materials owned by The Gallup Organization (Gallup), the University of Missouri at St. Louis, and the Regional Center for Education and Work (RCEW). There is no reproduction of these materials allowed, in whole or part, in any form of medium now known or hereafter invented or created without the consent of The Gallup Organization. The copying, reselling, reuse and distribution of these materials is governed in writing and any violation of these terms will be seen by The Gallup Organization, the University of Missouri at St. Louis, and the Regional Center for Education and Work to be a violation of their rights and a misuse of their intellectual property. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 2 Imagine the Future “But in these first hours of a new era, it behooves us to imagine the future with a sense of optimism, something that eluded our ancestors as they struggled to survive. We have the humane vision and the technological means to lift the world family to new levels of liberty, affluence, health, and happiness. Forging that possibility into reality is the task that greets us in the morning of the new millennium.” Editorial. New York Times, January 1, 2000. THE GALLUP ORGANIZATION © 2002 The Gallup Organization Positive Social Science Think Tank Mihaly Csikszentmihalyi – Claremont College Ed Diener – University of Illinois Kathleen Hall Jamieson – University of Pennsylvania Robert Nozick – Harvard University Danielsen Robinson – George Washington University Martin Seligman – University of Pennsylvania George Vaillant – Harvard Medical School THE GALLUP ORGANIZATION © 2002 The Gallup Organization 4 Creating the Great Community “The future is not a result of choices among alternative paths offered by the present, but a place that is created – created first in the mind and will, created next in activity. The future is not some place we are going to, but one we are creating. The paths are not to be found, but made, and the activity of making them, changes both the maker and the destination.” John Schaar, Futurist THE GALLUP ORGANIZATION © 2002 The Gallup Organization Positive Psychology 1998 -- A group of psychologists meet to discuss a new branch of psychology 1999 -- First Positive Psychology Summit descriptors of the “Good Life” THE GALLUP ORGANIZATION © 2002 The Gallup Organization 6 Positive Social Science “Positive social science is the scientific study of optimal human functioning. It aims to discover and promote the factors that allow individuals and communities to thrive.” Positive Psychology Conference THE GALLUP ORGANIZATION © 2002 The Gallup Organization 7 Wellspring Dimensions I. II. III. IV. V. VI. VII. VIII. IX. X. XI. XII. Aesthetics (appreciating and experiencing beauty) Altruism/Civility (volunteer service, community service) Courage (taking a stand for beliefs) Creativity (using imagination, originality) Friendships (developing relationships with others) Future Focus (setting and using goals) Learning (learning and growing) Principle-Centered (using values and beliefs) Self Regulation (structure and discipline) Spirituality (spiritual beliefs) Wisdom (making sense of experience) Workplace Satisfaction (enjoyment and satisfaction from work) THE GALLUP ORGANIZATION © 2002 The Gallup Organization 8 Overall Outcome Measures The Ladder Subjective Well-Being Perception of step present, five years ago, five years in the future Satisfaction With Life Survey Perceived satisfaction Dr. George H. Gallup and Dr. Hadley Cantrill Dr. Ed Diener, et. al. Step 0 – 10, with 10 best and 0 worst possible life Grand mean of three items Grand mean of five items r = .495 (p<.01) THE GALLUP ORGANIZATION © 2002 The Gallup Organization 9 The Great Community Approach Theoretical base-Constructs hypothesized as important to the “good life” Community involvement-Priority setting and action planning • Reflect upon, and discuss desired futures • Create a dialogue combined with policy and grass roots action planning THE GALLUP ORGANIZATION © 2002 The Gallup Organization 10 Goals for the Study • Provide feedback to the St. Louis community • Focus the community on inventing the future • Emphasize the strengths, well-being, and a positive direction for St. Louis THE GALLUP ORGANIZATION © 2002 The Gallup Organization 11 Methodology Telephone survey of adults in metropolitan St. Louis June 22 – August 3, 2001 n = 999 National Sample n = 1,008 THE GALLUP ORGANIZATION © 2002 The Gallup Organization 12 Survey Instrument “Wellsprings” of the good life Field tested in St. Louis, 1999 106 items, plus demographics Reconfigured instrument – 67 items, 12 Wellspring Dimensions, plus The Ladder and Subjective Well-Being items THE GALLUP ORGANIZATION © 2002 The Gallup Organization 13 The St. Louis Data THE GALLUP ORGANIZATION © 2002 The Gallup Organization Dimension Means for St. Louis and National 3.86 3.88 Aesthetics 3.40 3.41 Altruism /Civility 3.93 3.92 Courage 3.82 3.83 Creativity 4.18 4.20 Friendships 4.01 4.01 Future Focus St. Louis National 4.50 4.47 Learning 4.47 4.47 Principle-Centered 3.83 3.84 Self Regulation 4.17 4.17 Spirituality 3.95 3.92 Wisdom 3.90 3.91 Workplace Satisfaction 0 1 THE GALLUP ORGANIZATION 2 3 4 5 © 2002 The Gallup Organization 15 Wellspring Dimensions – Strengths Learning (4.50) Principle-Centered (4.47) Friendships (4.18) Spirituality (4.17) THE GALLUP ORGANIZATION © 2002 The Gallup Organization 16 Wellspring Dimension Mean by Age St. Louis (n=999) Aesthetics Altruism Courage Creativity Friendships Future Focus Learning Principle-Centered Self Regulation Spirituality Wisdom Workplace Satisfaction Ladder Subjective Well-Being THE GALLUP ORGANIZATION a 18-34 3.81 3.27 4.00 c 3.97 bc 4.22 4.16 bc 4.55 c 4.43 3.72 4.08 4.01 c 3.83 b 35-54 3.94 3.48 a 3.97 c 3.85 c 4.20 4.02 c 4.55 c 4.50 3.79 4.21 3.98 c 3.90 7.25 3.68 7.24 3.64 c 55+ 3.81 3.41 a 3.82 3.63 4.14 3.85 4.37 4.46 4.00 ab 4.19 3.86 4.00 a 7.52 ab 3.84 ab © 2002 The Gallup Organization 17 Wellspring Dimension Mean by Education St. Louis (n=999) Aesthetics Altruism Courage Creativity Friendships Future Focus Learning Principle-Centered Self Regulation Spirituality Wisdom Workplace Satisfaction HS or Less 3.69 3.27 3.87 3.76 4.10 3.91 4.39 4.36 3.82 4.20 3.93 3.87 Post HS 3.90a 3.33 3.96 3.82 4.19 4.05a 4.56a 4.53a 3.82 4.22 3.97 3.83 College or Greater 3.97a 3.57ab 3.96 3.88 4.25 4.05a 4.53a 4.51a 3.85 4.10 3.96 3.97b Ladder Subjective Well-Being 7.26 3.62 7.29 3.68 7.41 3.82ab THE GALLUP ORGANIZATION © 2002 The Gallup Organization 18 Wellspring Dimension Means by Income St. Louis (n=999) Aesthetics Altruism Courage Creativity Friendships Future Focus Learning Principle-Centered Self Regulation Spirituality Wisdom Workplace Satisfaction Ladder Subjective Well-Being THE GALLUP ORGANIZATION a b $30K <$30K <$50K 3.67 3.93 a 3.15 3.45 a 3.82 3.98 a 3.64 3.92 a 3.90 4.25 a 3.83 4.04 a 4.34 4.57 a 4.32 4.51 a 3.71 3.83 4.14 4.30 3.88 4.02 3.67 3.92 a 6.77 7.28 a 3.38 3.75 a c $50K <$75K 3.89 a 3.50 a 3.97 a 3.87 a 4.30 a 4.06 a 4.53 a 4.49 a 3.81 4.24 4.00 3.89 a 7.29 a 3.74 a d $75K+ 3.95 a 3.52 a 3.99 a 3.90 a 4.30 a 4.12 a 4.57 a 4.53 a 3.93 4.02 3.96 4.01 a 7.73 abc 3.90©abc 2002 The Gallup Organization 19 Wellspring Dimensions Means by Race St. Louis (n=999) Aesthetics Altruism Courage Creativity Friendships Future-Focused Learning Principle-Centered Self Regulation Spirituality Wisdom Workplace Satisfaction Ladder Subjective Well-Being THE GALLUP ORGANIZATION a White 3.88 3.40 3.92 3.81 4.22 b 3.99 4.48 4.48 3.85 4.15 3.93 3.93 b 7.41 b 3.78 b b NonWhite 3.80 3.43 3.99 3.87 4.01 4.11 4.56 4.40 3.74 4.25 4.06 a 3.74 6.89 3.38 © 2002 The Gallup Organization 20 Dimensions Most Descriptive of St. Louis Work. Sat. Aesthetics Wisdom Altruism Courage Spirituality Creativity Self Regulation Friendships Principle-Centered Future Focus Learning THE GALLUP ORGANIZATION © 2002 The Gallup Organization 21 Present Step Means for St. Louis and National St. Louis (n=999) National (n=1,008) 7.26 7.23 In St. Louis, Present step correlates with all 12 Wellspring dimensions Best predictors: • Workplace Satisfaction • Friendships • Self Regulation • Wisdom 18% of the variance THE GALLUP ORGANIZATION © 2002 The Gallup Organization 22 Present Step “Top Box” (Steps 7-10) Top Middle Bottom St. Louis (n=999) 74% 22% 4% National (n=1,008) 71% 25% 4% In St. Louis, the mean scores of respondents 55 and older, College graduates or greater, and with Annual household incomes of $50,000 or greater, and Whites are significantly higher than other groups. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 23 Perceived Step Five Years Ago St. Louis (n=999) 6.21 National (n=1,008) 6.24 “Top Box” 5 yrs. ago 48% 49% Present 74% 71% THE GALLUP ORGANIZATION © 2002 The Gallup Organization 24 Perceived Step Five Years in the Future St. Louis (n=999) 8.50 National (n=1,008) 8.56 “Top Box” 5 yrs. future 89% 87% Present 71% 74% THE GALLUP ORGANIZATION © 2002 The Gallup Organization 25 Perceived Step Five Years in the Future Comparing present step, higher percentages of respondents indicated they would be in the “Top Box” (steps 7-10) across nearly all groups. In St. Louis best predictors of perceived future step: • Future Focus • Friendships • Creativity • Workplace Satisfaction 15% of the variance THE GALLUP ORGANIZATION © 2002 The Gallup Organization 26 Subjective Well-Being St. Louis (n=999) National (n=1,008) 3.71 3.68 In St. Louis, Subjective Well-Being correlates with all 12 wellspring dimensions Best predictors: • Friendships • Workplace Satisfaction 41% of the variance THE GALLUP ORGANIZATION © 2002 The Gallup Organization 27 Quality of Education St. Louis (n=999) 3.66 National (n=1,008) 3.50 Correlated to 10 of the 12 Wellspring Dimensions, the Ladder, and Subjective Well-Being. The St. Louis mean is significantly higher than the National sample’s. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 28 Quality of Education by Percentages St. Louis (n=999) DK 3% 1 3% 2 6% 3 4 29% 41% 5 18% National (n=1,008) 3% 4% 10% 30% 37% 15% St. Louis “4” and “5” 59% National “4” and “5” 52% The combination of “4” and “5” for St. Louis (59%) is significantly higher than the National (52%). THE GALLUP ORGANIZATION © 2002 The Gallup Organization 29 Next Steps • Stakeholder Session • Facilitator Session • Community Dialogue • Action Planning by Groups, Organizations, and Individuals THE GALLUP ORGANIZATION © 2002 The Gallup Organization 30 Priority Setting and Action Planning Introduction “Why did we do the survey?” Step 1 Measurements “What does our data tell us?” Priorities “What dimensions should we focus on?” Step 2 Actions “What can we do to build a stronger community?” Commitments “What will we commit to each other?” Step 3 Tracking “Here is the progress we have made.” THE GALLUP ORGANIZATION © 2002 The Gallup Organization 31 Your Questions ? THE GALLUP ORGANIZATION © 2002 The Gallup Organization Priority Setting and Action Planning Creating the Great Community in St. Louis THE GALLUP ORGANIZATION © 2002 The Gallup Organization Section I: Focus on You THE GALLUP ORGANIZATION © 2002 The Gallup Organization Section I: Focus on You Name Paid to Do Hot Buttons (Positive Things) Two Successes Expectations Page 3 THE GALLUP ORGANIZATION © 2002 The Gallup Organization 35 Section II: Your Data THE GALLUP ORGANIZATION © 2002 The Gallup Organization Wellspring Dimensions I. II. III. IV. V. VI. VII. VIII. IX. X. XI. XII. Aesthetics (appreciating and experiencing beauty) Altruism/Civility (volunteer service, community service) Courage (taking a stand for beliefs) Creativity (using imagination, originality) Friendships (developing relationships with others) Future Focus (setting and using goals) Learning (learning and growing) Principle-Centered (using values and beliefs) Self Regulation (structure and discipline) Spirituality (spiritual beliefs) Wisdom (making sense of experience) Workplace Satisfaction (enjoyment and satisfaction from work) Page 15 THE GALLUP ORGANIZATION © 2002 The Gallup Organization 37 Dimension Means for St. Louis and National 3.86 3.88 Aesthetics 3.40 3.41 Altruism /Civility 3.93 3.92 Courage 3.82 3.83 Creativity 4.18 4.20 Friendships 4.01 4.01 Future Focus St. Louis National 4.50 4.47 Learning 4.47 4.47 Principle-Centered 3.83 3.84 Self Regulation 4.17 4.17 Spirituality 3.95 3.92 Wisdom 3.90 3.91 Workplace Satisfaction 0 1 THE GALLUP ORGANIZATION 2 3 4 5 © 2002 The Gallup Organization 38 Wellspring Dimensions – Strengths Learning (4.50) Principle-Centered (4.47) Friendships (4.18) Spirituality (4.17) THE GALLUP ORGANIZATION © 2002 The Gallup Organization 39 Dimensions Most Descriptive of St. Louis Work. Sat. Aesthetics Wisdom Altruism Courage Spirituality Creativity Self Regulation Friendships Principle-Centered Future Focus Learning THE GALLUP ORGANIZATION © 2002 The Gallup Organization 40 Present Step Means for St. Louis and National St. Louis (n=999) National (n=1,008) 7.26 7.23 In St. Louis, Present step correlates with all 12 Wellspring dimensions Best predictors: • Workplace Satisfaction • Friendships • Self Regulation • Wisdom 18% of the variance THE GALLUP ORGANIZATION © 2002 The Gallup Organization 41 Perceived Step Five Years Ago St. Louis (n=999) 6.21 National (n=1,008) 6.24 “Top Box” 5 yrs. ago 48% 49% Present 74% 71% THE GALLUP ORGANIZATION © 2002 The Gallup Organization 42 Perceived Step Five Years in the Future St. Louis (n=999) 8.50 National (n=1,008) 8.56 “Top Box” 5 yrs. future 89% 87% Present 71% 74% THE GALLUP ORGANIZATION © 2002 The Gallup Organization 43 Quality of Education St. Louis (n=999) 3.66 National (n=1,008) 3.50 Correlated to 10 of the 12 Wellspring Dimensions, the Ladder, and Subjective Well-Being. The St. Louis mean is significantly higher than the National sample. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 44 Section III: The Wellspring Dimensions Page 15 THE GALLUP ORGANIZATION © 2002 The Gallup Organization Wellsprings 1: Aesthetics • People appreciate beauty. • They respond to beauty in the environment with pleasant emotions. • They appreciate great works of art, and tend to be patrons of music, art, drama, science, and mathematics. • Community members crave the opportunity to experience great art, such as music, drama, or paintings. • When Aesthetics are combined with Creativity, people enjoy creative art. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 46 Wellsprings 2: Civility/Altruism • People observe etiquette positively in social behavior. • People value courtesy and politeness in everyday behavior. • Positive and sincere consideration of others comes from inherent thoughtfulness. • Residents extend their courtesy to strangers. • People get to know one another, and volunteer to help each other when necessary, particularly when a neighbor needs help. • People see the value of mentoring. • People who take responsibility for improvement and growth in the community. • Positive attitude about making continuous improvements. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 47 Wellsprings 3: Courage • Courage indicates people’s ability to meet resistance with increased determination. • They tend to handle difficult, dangerous, or painful problems, rather than withdraw from them. • They do what they think is right. • Courageous persons ask for action in the community. • They are willing to claim their goals and strengths publicly. • Courage is something they use in their normal, everyday lives, and not just in traumatic situations. • Courageous people bring about change and improvement in the community. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 48 Wellsprings 4: Creativity • Creative people within the community show imagination and artistic intellectual inventiveness. • They do things that stimulate the imagination. • They find unique solutions to everyday problems. • They have a special capacity for helping people appreciate and understand beauty. • Encourage the community to maintain beautiful places and works of art. • They are driven to do something original each year. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 49 Wellsprings 5: Friendships • Many people who are fond of each other and have intimate relationships or close acquaintances. • Many people in the community help and trust each other. • Trust within the community is high when friendship is high. • People are ready to greet other people and bond with them. • They care about the feelings and well-being of other people in the community. • Every person has someone who cares about him/her as a person. • Individuals say they feel a presence of love in their lives. • There are many unconditional relationships between people. • People are likely to stand by each other. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 50 Wellsprings 6: Future Focus • People are able to center their attention on the future of the community. • People have goals and visions for the future. • There are people who talk continuously about what “can be” instead of what “is.” • Many people in the community know what they plan to be doing five years from now. • They are likely to have challenging goals – big goals. • Visioning is a regular activity in community meetings. • People create artwork and write editorials that feature the community’s future. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 51 Wellsprings 7: Learning • A Learning community is continuously improving. • Opportunities exist to discuss ideas and grow. • Schools are likely to have courses available for everyone in the community, and schools are actually community centers as well as learning centers. • People feel they are growing in their knowledge and wisdom, and making sense of what is happening in their world. • Learning something new is a thrill for them. • People in the community love to ask questions and do so frequently. • The goal is to have every person feel that they are always learning and growing. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 52 Wellsprings 8: Principle-Centered • People adopt principles and live by them. • They show integrity in expressing their values and principles. • People regularly discuss the principles of the community in writing and in groups. • People appreciate common standards and lawfulness – in short, “They walk their talk.” THE GALLUP ORGANIZATION © 2002 The Gallup Organization 53 Wellsprings 9: Self Regulation • People appreciate individual discipline. • Many people in the community say they are highly disciplined. • Community members emphasize the importance of planning. • People are more likely to take responsibility for their financial obligations. • Communities are likely to be very neat communities. • People make most of their decisions based on reason. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 54 Wellsprings 10: Spirituality • Spirituality refers to people’s thinking, motivating, and feeling abilities. • People think about the will, vivacity, vigor, enthusiasm, frame of mind, disposition or mood, and loyalty of the people. • They think about the connectedness of all things. • Spirituality includes both the religious behaviors and beliefs of the people. • People who are not religious in practice may be spiritual in that they possess a sense of connectedness. • A community is likely to have more people who participate in religious activities, such as attending church and meaningful participation in living out their faiths. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 55 Wellsprings 11: Wisdom • They have the capacity for following a course of action based on knowledge, experience, and understanding. • We typically say that people who are wise have good judgment. • A community high in Wisdom is continuously making sense of experience. • They see the connection between their ideas and their actions. • People tend to identify and refer to the wise people in their community. • Wise people seem to know intuitively how other people feel. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 56 Wellsprings 12: Workplace Satisfaction • People enjoy what they do for a living and look forward to going to work. • At times, they may even say that their work is fun. • Work, for them, generally is a place of social satisfaction because they have friends there. • In great workplaces, people feel they have opportunities to learn and grow. • When they achieve, they receive recognition for their work. • People tend to have better family lives and take on more responsibilities within the community. • Employers can impact the level of Workplace Satisfaction within the community. THE GALLUP ORGANIZATION © 2002 The Gallup Organization 57 Wellspring Dimensions Card Sort THE GALLUP ORGANIZATION © 2002 The Gallup Organization 58 Section IV: Priority Setting and Action Planning Page 30 THE GALLUP ORGANIZATION © 2002 The Gallup Organization Overall Objectives of Action Planning • To help stakeholders understand the purpose of the survey. • To share survey results with the stakeholders and to discuss what they mean. • To involve stakeholders in selecting those wellspring dimensions they feel are most important at this time. • To initiate ideas that will encourage the team/group to come up with action items that may impact the dimensions they chose. • To solidify your commitments to each other as a group. It is important to make a record of your actions. • To meet periodically to track progress on the group’s action plans. Refine action plans when necessary. Page 32 THE GALLUP ORGANIZATION © 2002 The Gallup Organization 60 IMPACT – Building the Great Community Introduction “Why did we do the survey?” Step 1 Measurements “What does our data tell us?” Priorities “What dimensions should we focus on?” Step 2 Actions “What can we do to build a stronger community?” Commitments “What will we commit to each other?” Step 3 Page 33 Tracking “Here is the progress we have made.” THE GALLUP ORGANIZATION © 2002 The Gallup Organization 61 Feedback and Action Planning Session • Gather your group. • Identify a recorder. • Have group discussion of the Wellspring dimensions. • Vote on two dimensions (two votes per person) for action planning. • Write down as many actions as possible to impact two dimensions. • Cross off all the actions that are not SMART. • Identify who will be responsible for each action that remains. • Track your progress and agree to meet again to review. Page 34 THE GALLUP ORGANIZATION © 2002 The Gallup Organization 62 SMART Action Items Specific Measurable Action-Oriented Realistic Time-Bound Page 34 THE GALLUP ORGANIZATION © 2002 The Gallup Organization 63 Appendix Wellspring Dimensions 1-12 Ideas for Stakeholders Page 38 THE GALLUP ORGANIZATION © 2002 The Gallup Organization 64 THE GALLUP ORGANIZATION © 2002 The Gallup Organization 65 Your Questions ? THE GALLUP ORGANIZATION © 2002 The Gallup Organization Wellspring Dimensions by Mean Rank Highest Middle Lowest Learning Future Focus Aesthetics 4.50 4.01 3.86 Principle-Centered Wisdom Self Regulation 4.47 3.95 3.83 Friendships Courage Creativity 4.18 3.93 3.82 Spirituality Workplace Sat. Altruism/Civility 4.17 3.90 3.40 THE GALLUP ORGANIZATION © 2002 The Gallup Organization 67