Mid-Term Review
***Each chapter may cover up to 15 questions (60-70 questions total).
Chapter 1
Know the definitions and examples of the following:
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Embellished
Encoding
Decoding
Noise
Feedback
Climate
Environment
Frame of Reference
The three basic communication codes (language, paralanguage, nonverbal)
The communication channels (telephone, television, memo/email, radio)
The wait time before rephrasing a question or giving an answer
Chapter 2
Know the definitions and examples of the following:
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Theory X
Theory Z
Contingency Model
Horizontal communication
Downward / Upward Communication
Lateral / Horizontal Communication
Human resources managers/ models
Human relations
Traditional / Classical manager
Chain of command
Span of control
Organizational structure
Chapter 3
Know the definitions and examples of the following:
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Avoiding / Withdrawal
Forcing / Competition
Problem solving / Collaboration
Strategy for communicating with open and closed managers
Level recommended for building long term interpersonal relationships
Different style managers / employees (i.e., blind, closed, hidden, open)
Systematic Desensitization
Self-fulfilling Prophecy
Chapter 4
Know the definitions and examples of the following:
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Effective listening
Various stages to listening (i.e., sensing, interpreting, evaluating, responding)
Various barriers to listening (i.e., personal, psychological, semantic, physical)
Steps in identifying speaker’s main points
Listening to your boss
Listening to your employees
Chapter 5
Know the definitions and examples of the following:
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Emblems
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Adaptor
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Business casual
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Nonverbal communication
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Levels if culture (i.e., formal and informal)
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Signs of Power
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Immediacy behaviors
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Ergonomics
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Positions for business transactions
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Colors and styles of authority
Chapter 6
Know the definitions and examples of the following:
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The importance of first impressions
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Situational Anxiety
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Inference-Observation Confusion
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Bypassing
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Trait Anxiety
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Steps in giving instructions
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Company blogging
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Facts on videoconferencing
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Facts about email
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Circumstances of sexual harassment
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Systematic desensitization