SEUV PILOT QUESTIONNAIRE
12 October 2004
PART A: ORGANISATIONAL CHARACTERISTICS........................................................................ 2
PART B: STRATEGY.......................................................................................................................... 10
PART C: SKILL NEEDS ..................................................................................................................... 13
PART D: FORMAL VOCATIONAL QUALIFICATIONS ............................................................... 16
PART E: APPRENTICESHIPS AND TRAINEESSHIPS ................................................................... 16
PART F: NATIONALLY RECOGNISED TRAINING....................................................................... 27
PART G: UNACCREDITED TRAINING COURSES ........................................................................ 33
PART H: CLOSING QUESTIONS............................................................................................. 32
1
INTRODUCTION AND SCREENING QUESTIONS
Good [morning/afternoon/evening]. My name is (SAY NAME) from Roy Morgan Research,
the people who conduct the Morgan Gallup Poll. We are calling on behalf of the Australian
National Training Authority - ANTA.
Recently the Australian National Training Authority, sent #Name of Organisation# a letter
informing you that Roy Morgan Research could be contacting your organisation. We need to
speak to the person who would be best suited to answer questions in relation to staff training
and development for the organisation.
IF NO EMPLOYEES THEN TERMINATE INTERVIEW
IF THERE ARE SEVERAL HUMAN RESOURCE/TRAINING MANAGERS, ASK TO SPEAK TO
THE MOST SENIOR HUMAN RESOURCE/TRAINING MANAGER
IF NO TRAINING, PERSONNEL, STAFF DEVELOPMENT OR HUMAN RESOURCES MANAGER,
ASK TO SPEAK TO THE MANAGER OF THE ORGANISATION/BUSINESS.
IF ASK WHAT THE STUDY IS ABOUT: We will be discussing issues such as:




the skills needs of your organisation,
training strategy, if any, your organisation uses,
awareness, and use of, nationally recognised and unaccredited training
courses, and
any strategies that may be in place for staff training.
IF THEY DO NOT DO ANY TRAINING, SAY: It does not matter whether you currently do any
formal training of staff, we are also after information on what businesses think and possible
improvements, so the Australian National Training Authority can better meet employer needs.
IF ASK ‘WHO IS ANTA?’, SAY: The Australian National Training Authority - ANTA - is an
Australian Government statutory authority providing a national and industry-led focus for formal
vocational education and training (VET). ANTA’s mission is to ensure that the skills of the
Australian labour force are sufficient to support internationally competitive commerce and industry
and to provide individuals with opportunities to optimise their potential.
IF ASK ‘WHERE DID YOU GET MY NUMBER?’, SAY:
Your number has been randomly selected from the Electronic Yellow Pages.
OUT OF SCOPE INCLUDES:
1. Self employed and not employing any staff
2. Private households employing staff
3. Foreign Diplomatic Missions
4. Consulates in Australia
5. Defence Force Establishments
2
S1
Would you be the best person to speak to on this topic, or would someone else in
your organisation be more appropriate?
1
2
S2a
Do you recall seeing the letter sent by ANTA?
1
2
S2b
YES, BEST PERSON – GO TO S2a
NO, SOMEONE ELSE MORE APPROPRIATE – GO TO S5
Timestamp
YES – GO TO S4
NO – GO TO S3
Good morning, my name is….. …from Roy Morgan Research. We recently
faxed/emailed you a letter on behalf of the Australian National Training
Authority (ANTA) in relation to an employer survey of staff training and
development. Have you received this letter?
1. YES – GO TO S4
2. NO – GO TO S3
IF CAN'T RECALL LETTER (CODE 2 ON S2a), ASK:
S3
Can I arrange for another letter to be FAXED or EMAILED to you?
1
2
3
YES, SEND ME THE LETTER – record fax number/email address and direct
phone number and tell CATI Super to send. Organise a call back with the
respondent. Record in notes that letter has being faxed or emailed. – REENTER SURVEY AT S2b
NO, DO NOT SEND LETTER, BUT I’LL DO THE SURVEY – GO TO S7
NO, REFUSED TO TAKE PART – GO TO S6b
IF RECALL LETTER (CODE 1 ON S2a OR S2b), ASK
S4
The survey takes approximately 20 minutes of your time and all your responses
will remain confidential. Would you be willing to participate in this survey?
1
2
S5
YES – GO TO S7
NO – GO TO S6b
Would you be able to give me the details of the most appropriate person to speak
to regarding staff training and development for this organisation?
1. YES – RECORD NAME, JOB TITLE, AND TELEPHONE NUMBER
DETAILS. CONTACT CORRECT PERSON AND RESTART INTERVIEW
2. NO, DO NOT KNOW WHO THE APPROPRIATE PERSON IS – TRY
RECEPTION AGAIN
3. N0, REFUSED TO GIVE OUT ANY DETAILS – GO TO S6a
3
IF REFUSED TO GIVE OUT DETAILS (CODE 3 AT S5), ASK S6a
S6a
The information provided for this study will be used to better understand the
training practices of Australian employers, so the Australian National Training
Authority can better meet employer needs. Any information provided will
remain confidential. Are you sure that your organisation does not want to
participate in this study?
1. WILL NOW PROVIDE DETAILS – RECORD NAME, JOB TITLE, AND
TELEPHONE NUMBER DETAILS. CONTACT CORRECT PERSON AND
RESTART INTERVIEW
2. STILL REFUSED TO GIVE OUT ANY DETAILS – IF NOT SPEAKING
TO RECEPTION, TRY RECEPTION AGAIN. OTHERWISE Thank you for
your time.
IF NOT WILLING TO PARTICIPATE (CODE 3 AT S3 OR CODE 2 AT S4), ASK S6b
S6b
The information provided for this study will be used to better understand the
training practices of Australian employers, so the Australian National Training
Authority can better meet employer needs. Any information provided will
remain confidential. Are you sure that your organisation does not want to
participate in this study?
1. Will participate – GO TO S7
2. Still refuse to participate – GO TO S6c
S6c
May I just ask, did the letter you received from ANTA influence your decision in
any way not to participate?
1. YES – GO TO S6d
2. NO - THANK YOU FOR YOUR TIME.
S6d
In what way?
THANK YOU FOR YOUR TIME
ALL WILLING TO PARTICIPATE (CODE 1 AT S3 OR CODE 1 AT S4 OR CODE 1 AT
S6), ASK S7:
S7
To ensure you qualify to participate, can you tell me whether the #Establishment
Address# premises fits into any of the following categories?
READ OUT
HIGHLIGHT ALL MENTIONED
1.
2.
3.
4.
5.
6.
Self employed and NOT employing any staff
Private household employing staff
Foreign Diplomatic Mission
Consulate
Defence Force Establishment
NONE OF THESE – GO TO S8
IF 1-5 HIGHLIGHTED ABOVE, SAY: Unfortunately for this study, we are looking for
specific types of businesses. Thank you for your time and assistance today.
4
S8
Is now a good time to conduct the survey, or would you prefer me to arrange a
more convenient time to call?
1
2
NOW – Continue
LATER – Organise an appointment (date and time). RE-ENTER
INTERVIEW AT A1
5
Timestamp
PART A: ORGANISATIONAL CHARACTERISTICS
ASK EVERYONE
First, I'd like to ask you a series of questions about your organisation to ensure that we survey a good
cross-section of businesses.
A1
What is the MAIN type of business activity carried out by (#full company name
from Yellow Pages#)?
PROBE FULLY. SINGLE RESPONSE
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
A2
Does this organisation operate from more than one location in Australia?
1
2
A3a
Agriculture, Forestry and Fishing
Mining
Manufacturing
Electricity, Gas and Water Supply
Construction
Wholesale Trade
Retail Trade
Accommodation, Cafes and Restaurants
Transport and Storage
Communication Services
Finance and Insurance
Property and Business Services
Government Administration and Defence
Education
Health and Community Services
Cultural and Recreational Services
Personal and other Services
Other (SPECIFY)
Can’t Say
YES, OPERATE FROM MORE THAN ONE LOCATION – GO TO A3a
NO, ONLY OPERATE FROM ONE LOCATION – GO TO A4
Which states or territories in Australia does this organisation operate from?
MULTIPLE RESPONSE
1. NSW
2. Victoria
3. Queensland
4. South Australia
5. Western Australia
6. Tasmania
7. Northern Territory
8. ACT
6
IF OPERATE FROM MORE THAN ONE STATE OR TERRITORY, SAY:
A3b
Can you answer questions about employees for your organisation as a whole?
1
2
A3c
YES
NO
Are you able to answer questions about employees for any individual states or
territories?
1
2
A3d
YES
NO
IF YES (CODE 1 AT A3c), ASK: Which states and territories?
MULTIPLE RESPONSE
1. NSW
2. Victoria
3. Queensland
4. South Australia
5. Western Australia
6. Tasmania
7. Northern Territory
8. ACT
A3e
IF NO (CODE 2 AT A3c), ASK, What part/s of the business can you answer for?
IF YES (CODE 1) AT A3B, SAY
For this survey, the term ‘organisation’ refers to the entire (#full trading name from Yellow
Pages #) organisation.
IF NO (CODE 2 AT A3B AND YES (CODE 1) AT A3C, SAY:
For this survey, the term ‘organisation’ will refer to the states and territories you can answer
for.
IF NO (CODE 2) AT A3C, SAY:
For this survey, the term ‘organisation’ will refer to the location/s you can answer for.
A4a
Are you a private sector organisation, or a government organisation or association?
1
2
A4b
Private – GO TO A4b
Government – GO TO A4c
Are you a “for profit” organisation, or a “not for profit” organisation?
1
2
For profit – GO TO A5
Not for profit – GO TO A5
7
A4c
A5
Are you a:?
1
2
3
Government business enterprise or Commercial statutory authority
Public service department, local council, school or university
Or something else? (specify)
9
CAN’T SAY
IF RESPONDENT HAS SHEET (CODE 1 AT S2b), SAY: This next series of questions
refers to information on the sheet sent to you about the number of employees in your
organisation.
Could you please tell me the TOTAL number of employees working in, or operating
from this organisation (as was defined earlier), that received pay in the LAST PAY
PERIOD. Please include full time, part time and casual employees. Please exclude
contractors and owners of the business.
IF UNSURE: Your best estimate will do.
INTERVIEWER NOTE: An owner/operator is NOT classed as an employee regardless
of whether they pay themselves a wage.
IF >0
IF ZERO
A6
RECORD NUMBER and continue
End interview
And how many of these are employed on a permanent and ongoing basis? (Please
include both full and part time employees).
RECORD NUMBER:
IF RESPONDENT CANNOT GIVE YOU A NUMBER, PROBE FOR %: Can you give me
an approximate percentage?
RECORD %:
A7
And how many are employed FULL-TIME (that is, for 35 hours or more a week)?
RECORD NUMBER:
IF RESPONDENT CANNOT GIVE YOU A NUMBER, PROBE FOR %: Can you give me
an approximate percentage?
RECORD %
8
A8
INTERVIEWER NOTE: The respondent has this question on the sheet sent to them.
I'm now going to read out eight broad categories of employees. Of the <CATI to insert
number of employees from A5> employees that you have, please tell me the
approximate number that fit into each of these employee categories. The categories
are… READ OUT ALL CATEGORIES
IF NECESSARY: You can provide this in either numbers or percentages.
1. NUMBER – GO TO A
2. PERCENT – GO TO B
INTERVIEWER NOTE: If an employee works in more than one category, probe for
what would be their MAIN role.
A)
RECORD NUMBER
RECORD NUMBER
RECORD NUMBER
RECORD NUMBER
RECORD NUMBER
RECORD NUMBER
RECORD NUMBER
RECORD NUMBER
Managers
Professionals
Technicians and tradespersons
Community and personal service workers
Clerical and administrative workers
Sales workers
Machinery operators and drivers
Labourers
CHECK: sum is equal to the number recorded in A5.
B)
RECORD %
RECORD %
RECORD %
RECORD %
RECORD %
RECORD %
RECORD %
RECORD %
Managers
Professionals
Technicians and tradespersons
Community and personal service workers
Clerical and administrative workers
Sales workers
Machinery operators and drivers
Labourers
CHECK: sum is equal to 100%.
A9
Can you please tell me if your organisation is a Registered Training Organisation, that
is, an organisation registered under the Australian Quality Training Framework
(AQTF) to provide nationally recognised training?
INTERVIEWER NOTE: The respondent will know if they are an RTO.
1
2
9
A10
YES
NO
CAN’T SAY
 Go to A10
 Go to PART B
 Go to PART B
As a Registered Training Organisation, do you mainly provide training to your own
employees, or is training a service you provide to other organisations and individuals?
SINGLE RESPONSE
1
Mainly to own employees
2
Mainly to others
3
BOTH EQUALLY
9
Timestamp
PART B: STRATEGY
CHECK BOX: ASK ALL
B1
Does your organisation have a business plan?
INTERVIEWER NOTE: The business plan can be either formal or informal.
1
2
9
B2
 Go to B2
 Go to B4
 Go to B4
Is staff training part of your business plan?
1
2
9
B3
YES
NO
CAN’T SAY
YES
NO
CAN’T SAY
 Go to B3
 Go to B4
 Go to B4
Compared to other elements of your business plan, how important or unimportant is
training to your overall business strategy? Is it:
READ OUT
1
Very important
2
Important
3
Neither important nor unimportant
4
Unimportant
5
Very unimportant
9
CAN’T SAY
IF NO BUSINESS PLAN (CODE 2 OR 9 AT B1) OR TRAINING NOT PART OF BUSINESS
PLAN (CODE 2 OR 9 T B2), ASK B4. OTHERS GO TO B5.
B4
[IF CODE 2 OR 9 AT B1] Even though you do not have a business plan / [IF CODE 2
OR 9 T B2] Even though training is not part of your business plan, how important or
unimportant is training to your overall business strategy? Is it:
READ OUT
1
Very important
2
Important
3
Neither important nor unimportant
4
Unimportant
5
Very unimportant
9
CAN’T SAY
10
B5
How does your organisation currently determine the training needs of its staff?
DO NOT READ OUT. MULTIPLE RESPONSE
1
PERFORMANCE MANAGEMENT/APPRAISAL
2
SKILLS AUDITS/TRAINING NEEDS AND ANALYSIS
3
LEGISLATIVE, REGULATORY OR LICENSING REQUIREMENTS
4
AWARD OR ENTERPRISE BARGAINING AGREEMENTS
5
REQUIREMENTS SPECIFIED IN TRAINING PACKAGES
6
EMPLOYEES FLAG OWN TRAINING REQUIREMENTS
7
INFORMAL METHODS
8
IN RESPONSE TO CLIENT NEEDS/FEEDBACK
9
WHEN NEW PRODUCTS ARE RELEASED
10
ADVISED OF COURSES FROM SUPPLIER OR TRAINING PROVIDER
97
OTHER (SPECIFY)
99
B6
CAN’T SAY
Overall, how would you rate the current skill level of your employees relative to the
needs of the organisation? Is the current skill level:
READ OUT
1
Above what is required
2
Adequate
3
Below what is required
9
CAN’T SAY
B7
Now I’d like to talk to you about employing staff.
In the past 12 months, has your organisation experienced any difficulty in
recruiting staff?
(IF YES, PROBE FOR: Was that A lot of difficulty or some difficulty?)
1
A LOT OF DIFFICULTY
 Go to B8
2
SOME DIFFICULTY
 Go to B8
3
NO DIFFICULTY
 Go to PART C
4
HAVE NOT LOOKED FOR STAFF
 Go to PART C
9
CAN’T SAY
 Go to PART C
11
B8
What were the reasons for these difficulties? PROBE: Any other reasons?
DO NOT READ OUT. MULTIPLE RESPONSE
1 KEEP LOSING SKILLED WORKERS TO OTHER INDUSTRIES OR COMPANIES
2 SKILLS REQUIRED IN THIS INDUSTRY ARE CHANGING QUICKLY
3 WAGES/SALARIES ARE CONSIDERED TOO LOW
4 WORKING CONDITIONS ARE NOT SEEN AS ATTRACTIVE / POOR PERCEPTION
OF INDUSTRY
5 LACK OF APPRENTICES OR TRAINEES IN THE INDUSTRY
6 LACK OF EXISTING WORKERS IN THE INDUSTRY WHO ARE BEING SKILLED UP
7 SHORTAGE OF SKILLED PEOPLE IN THE INDUSTRY
8 WORKFORCE IS AGEING AND/OR RETIRING
9 OPERATE IN A REMOTE LOCATION
10 SCHOOL KIDS ARE BEING ENCOURAGED TO STAY ON AT SCHOOL
11 YOUNG PEOPLE HAVE A POOR WORK ETHIC
97 OTHER (SPECIFY)
99 CAN’T SAY
B9
What has your organisation done to address these difficulties in recruiting staff?
12
Timestamp
PART C: SKILL NEEDS
ASK ALL
I would now like to ask you some questions about how your organisation recruits, employs and
trains staff. IF RESPONDENT HAS SHEET (CODE 1 AT S2b), SAY: These next questions
refer to the definitions provided on your information sheet.
C1
Thinking about all of the people who have worked for this organisation in the past 12
months, which of the following types of people have been in your employ?
READ OUT (MULTIPLE RESPONSE)
A People with university qualifications such as Bachelor Degrees and higher degrees.
(eg Bachelor Degree in Accounting)
1. YES
2. NO
9. CAN’T SAY
B
People with formal vocational qualifications, such as TAFE diplomas and certificates,
including trade qualifications.
(eg Diploma of Community Welfare Work, Certificate IV in Retail Management,
Certificate III in Hairdressing, Certificate II in Community Services, or the older
traditional trades qualifications (plumbing, electrician etc)
1. YES
2. NO
9. CAN’T SAY
C
People with other types of qualifications
1. YES
2. NO
9. CAN’T SAY
(IF YES, PROBE) What type of qualifications? (other specify)
D
People with no qualifications
1. YES
2. NO
9. CAN’T SAY
IF EMPLOY PEOPLE WITH VOCATIONAL QUALIFICATIONS (CODE 1 AT C1B) ASK C2:
C2
Thinking about the people with formal vocational qualifications who have worked for
this organisation in the past 12 months, was having a formal vocational qualification a
REQUIREMENT for any jobs? (for example, as part of their job description)
INTERVIEWER NOTE: Do not include Apprentices and Trainees, as they are training towards
a formal vocational qualification, they were not hired with a formal vocational qualification.
Formal vocational qualifications can be from a TAFE, from a private training provider or from a
vocational division of a university, but do not include qualifications such as Bachelors or higher
degrees delivered by Universities.
1
2
9
YES
NO
CAN’T SAY
13
C3
Now I would like to talk about the types of training used in your organisation.
Firstly, has your organisation had any employees undertaking APPRENTICESHIPS or
TRAINEESHIPS in the past 12 months?
INTERVIEWER NOTE: A more detailed definition along with examples is provided on
the respondent’s sheet.
1
2
9
C4a
YES
NO
CAN’T SAY
[IF CODE 1 AT C3] Excluding any training undertaken as part of an apprenticeship or
traineeship, [ALL] has your organisation arranged or provided any NATIONALLY
RECOGNISED TRAINING to employees over the past 12 months. This includes
training that leads to a nationally recognised qualification and can include whole
courses or components of a course?
INTERVIEWER NOTE: A more detailed definition along with examples is provided on
the respondent’s sheet.
1
2
3
9
YES
NO
UNSURE WHETHER COURSE WAS NATIONALLY RECOGNISED – GO
TO C4b
CAN’T SAY
IF UNSURE OF COURSE (CODE 3 AT C4a), ASK:
C4b What was the name of the course, or courses?
99
C5a
CAN’T SAY
Has any UNACCREDITED formal training been provided to employees over the past
12 months? This refers to training that does not lead to a nationally recognised
qualification. It is structured training and can include short courses, product specific
training, and industry specific or technical training.
INTERVIEWER NOTE: A more detailed definition along with examples is provided on
the respondent’s sheet.
1
2
3
9
YES
NO
UNSURE WHETHER COURSE WAS UNACCREDITED – GO TO C5b
CAN’T SAY
14
IF UNSURE OF COURSE (CODE 3 AT C5a), ASK:
C5b What was the name of the course or courses?
99
C6
CAN’T SAY
And has your organisation done any of the following in the past 12 months? Have you:
READ OUT. ROTATE ORDER
1
Provided or arranged relevant training whenever new technology or equipment is installed
2
Provided employees with training manuals or software to assist them with self-directed study
3
Had supervisors provide informal training as required.
4
Contributed to the cost for employees to undertake university study
5
Contributed to the cost for employees to undertake vocational education training, including
TAFE study
8
NONE OF THE ABOVE
I am now going to ask you a few further questions about some of the recruitment and training
methods you indicated that you use in your organisation, and some methods you do not use.
15
Timestamp
PART D: FORMAL VOCATIONAL QUALIFICATIONS
IF RESPONDENT HAS SHEET (CODE 1 AT S2b), SAY: This next series of questions refers to
the definition of formal vocational qualifications on the sheet sent to you.
IF DO NOT EMPLOY PEOPLE WHO REQUIRE FORMAL VOCATIONAL QUALS (CODE
2 OR 9 AT C1B) – GO TO D1A, OR (IF CODE 2 OR 9 AT C2) - GO TO D1B.
IF EMPLOY PEOPLE WHO REQUIRE FORMAL VOCATIONAL QUALS (CODE 1 AT C2)
- GO TO D3.
D1A
You indicated that your organisation does not have any employees with formal
vocational qualifications. Has your organisation EVER employed people with this type
of qualification in the past, or ever considered it?
INTERVIEWER NOTE: Probe for ‘considered’ versus ‘had previously’.
1
2
3
9
7
YES, HAD PREVIOUSLY – GO TO D2B
YES, CONSIDERED – GO TO D2A
NO, NOT HAD OR CONSIDERED – GO TO D2A
CAN’T SAY – GO TO D2A
INCORRECT, DO HAVE EMPLOYEES OF THIS TYPE
CATI OPS: IF CODE 7, CORRECT C1 AND C2 AND CORRECT SEQUENCING
D1B
You indicated that your organisation does not have specific jobs that REQUIRE people
to have formal vocational qualifications. Has your organisation ever had jobs with this
requirement in the past, or ever considered it?
INTERVIEWER NOTE: Probe for ‘considered’ versus ‘had previously’.
1
2
3
9
7
YES, HAD PREVIOUSLY – GO TO D2B
YES, CONSIDERED – GO TO D2A
NO, NOT HAD OR CONSIDERED – GO TO D2A
CAN’T SAY – GO TO D2A
INCORRECT, DO HAVE EMPLOYEES OF THIS TYPE
CATI OPS: IF CODE 7, CORRECT C1 AND C2 AND CORRECT SEQUENCING
16
IF CODE 2, 3 OR 9 IN D1A, ASK D2A.
D2a
And what are the reasons your organisation does not employ people with formal
vocational qualifications?
PROBE: Any other reasons?
DO NOT READ OUT. MULTIPLE RESPONSE
1
NOT AWARE OF THIS OPTION
2
PREFER OTHER WAYS OF MEETING SKILL NEEDS
3
CURRENT EMPLOYEES ADEQUATELY TRAINED
4
EMPLOYEES UNDERTAKE TRAINING AT THEIR OWN TIME/EXPENSE
6
UNSUITABLE FOR/NOT RELEVANT TO THIS ORGANISATION
8
TOO DIFFICULT TO ORGANISE / NOT CONVENIENT
9
TOO EXPENSIVE
10
TIME CONSTRAINTS/CAN’T AFFORD TO GIVE STAFF TIME OFF
11
NO-ONE SUITABLE/ AVAILABLE
97
OTHER (SPECIFY)
98
NO PARTICULAR REASONS
IF CODE 2, 3 OR 9 AT D1B, ASK D2B.
D2b
And what are the reasons your organisation does not have specific jobs that REQUIRE
formal vocational qualifications?
PROBE: Any other reasons?
DO NOT READ OUT. MULTIPLE RESPONSE
1
NOT AWARE OF THIS OPTION
2
PREFER OTHER WAYS OF MEETING SKILL NEEDS
3
CURRENT EMPLOYEES ADEQUATELY TRAINED
4
EMPLOYEES UNDERTAKE TRAINING AT THEIR OWN TIME/EXPENSE
6
UNSUITABLE FOR/NOT RELEVANT TO THIS ORGANISATION
8
TOO DIFFICULT TO ORGANISE / NOT CONVENIENT
9
TOO EXPENSIVE
10
TIME CONSTRAINTS/CAN’T AFFORD TO GIVE STAFF TIME OFF
11
NO-ONE SUITABLE/ AVAILABLE
97
OTHER (SPECIFY)
98
NO PARTICULAR REASONS
17
IF CODE 1 IN D1A OR D1B, ASK D2C.
D2c
What are the reasons your organisation no longer [CODE 1 AT D1A] employs people
with formal vocational qualifications? / [CODE 1 D1B] has specific jobs that REQUIRE
formal vocational qualifications?
PROBE: Any other reasons?
DO NOT READ OUT. MULTIPLE RESPONSE
2
PREFER OTHER WAYS OF MEETING SKILL NEEDS
3
CURRENT EMPLOYEES ADEQUATELY TRAINED
4
EMPLOYEES UNDERTAKE TRAINING AT THEIR OWN TIME/EXPENSE
5
TRIED BEFORE AND WERE DISSATISFIED
6
UNSUITABLE FOR/NOT RELEVANT TO THIS ORGANISATION
11
NO-ONE SUITABLE/ AVAILABLE
8
TOO DIFFICULT TO ORGANISE / NOT CONVENIENT
9
TOO EXPENSIVE
10
TIME CONSTRAINTS CAN’T AFFORD TO GIVE STAFF TIME OFF
97
OTHER (SPECIFY)
98
NO PARTICULAR REASONS
IF CODE 1 OR 2 AT D1A OR D1B – GO TO D9
IF CODE 3 OR 9 AT D1A OR D1B – GO TO PART E
IF HAVE JOBS WHICH REQUIRE FORMAL VOCATIONAL QUALIFICATIONS (CODE 1
AT C2 ), ASK D3
D3
I would now like to talk to you about employees who REQUIRE formal vocational
qualifications as part of their job.
In the past 12 months, approximately how many employees in your organisation have
had jobs that REQUIRE these types of qualifications?
INTERVIEWER NOTE: Vocational qualifications does NOT include employees
currently doing an apprenticeship or traineeship as they have not yet completed their
qualifications. Also does NOT include people completing university qualifications such
as a Bachelors Degree.
[CATI CHECK: IF NUMBER IS GREATER THAN A5 RESPONSE IF ‘NUMBER’
RECORDED, SAY: Can I just confirm that is …….employees]
RECORD NUMBER:
OR
RECORD %:
99999 INCORRECT, DO NOT HAVE EMPLOYEES OF THIS TYPE – CORRECT C1/C2
AND CORRECT SEQUENCING
18
D4
In which of the (following) employee categories are there jobs of this kind?
INTERVIEWER NOTE: Respondents should have this list of Employee Categories in
front of them.
READ OUT CATEGORIES MENTIONED IN A8
1
Managers
2
Professionals
3
Technicians and tradespersons
4
Community and personal service workers
5
Clerical and administrative workers
6
Sales workers
7
Machinery operators and drivers
8
Labourers
9
CAN’T SAY FOR ALL EMPLOYEES (SINGLE RESPONSE)
10
CAN’T SAY FOR SOME EMPLOYEES
D5
Why does your organisation have specific jobs that require formal vocational
qualifications?
DO NOT READ OUT. MULTIPLE RESPONSE
1
AWARD OR ENTERPRISE BARGAINING AGREEMENTS
2
LEGISLATIVE, REGULATORY OR LICENSING REQUIREMENTS
3
MAINTAINING PROFESSIONAL STANDARDS/MEETING INDUSTRY
STANDARDS
4
IMPROVING QUALITY OF SERVICES/GOODS PROVIDED
5
RESPONDING TO NEW TECHNOLOGY
6
TO REMAIN COMPETITIVE
7
SKILL SHORTAGES/RECRUITMENT DIFFICULTIES
8
DEVELOPING AND MAINTAINING A FLEXIBLE AND RESPONSIVE
WORKFORCE
9
STAFF DEVELOPMENT/ADVANCEMENT
10
UPDATE/UPGRADE SKILLS
11
MEETING CUSTOMER REQUIREMENTS/EXPECTATIONS
12
PROVIDES SKILLS REQUIRED FOR THE JOB
97
OTHER (PLEASE SPECIFY)
99
D6
CAN’T SAY
Thinking about the overall needs of the organisation, how important or unimportant is
it to employ people with formal vocational qualifications? Is it:
READ OUT
1
Very Important
2
Important
3
Neither important nor unimportant
4
Unimportant
5
Very unimportant
9
CAN’T SAY
19
D7
I would like you to think about how employees with formal vocational qualifications use
their skills and knowledge in the workplace. How satisfied or dissatisfied are you with
these qualifications in providing employees with the required skills? Are you:
READ OUT
1
Very satisfied
2
Satisfied
3
Neither satisfied nor dissatisfied
4
Dissatisfied
5
Very dissatisfied
9
CAN’T SAY
 Go to D9
 Go to D9
 Go to D9
 Go to D8
 Go to D8
 Go to D9
D8
Why are you dissatisfied?
D9
Are you able to suggest any improvements in formal vocational qualifications that
would assist your organisation in meeting its skill requirements?
20
Timestamp
PART E: APPRENTICESHIPS AND TRAINEESHIPS
IF RESPONDENT HAS SHEET (CODE 1 AT S2b), SAY: This next series of questions refers to
the definition of apprenticeships and traineeships on the sheet sent to you.
IF NO APPRENTICESHIPS OR TRAINEESHIPS (CODE 2 OR 9 AT C3) – GO TO E1
IF HAVE APPRENTICESHIPS OR TRAINEESHIPS (CODE 1 AT C3) – GO TO E3
E1
You indicated that your organisation has not had any employees undertaking an
apprenticeship or traineeship in the last 12 months. Has your organisation ever used this
option in the past or considered it?
INTERVIEWER NOTE: Probe for ‘considered’ versus ‘had previously’.
1
2
3
9
7
YES, USED PREVIOUSLY – GO TO E2B
YES, CONSIDERED – GO TO E2A
NO, NOT USED OR CONSIDERED – GO TO E2A
CAN’T SAY – GO TO E2A
INCORRECT, DO HAVE EMPLOYEES OF THIS TYPE
CATI OPS: IF CODE 7, CORRECT C3 AND ALTER SEQUENCING
IF CODE 2, 3 OR 9 IN E1 ASK E2A.
E2A
And what are the reasons your organisation does not have apprentices or trainees?
PROBE: Any other reasons?
DO NOT READ OUT. MULTIPLE RESPONSE.
1
NOT AWARE OF THIS OPTION
2
PREFER OTHER WAYS OF MEETING SKILL NEEDS
3
CURRENT EMPLOYEES ADEQUATELY TRAINED
4
EMPLOYEES UNDERTAKE TRAINING AT THEIR OWN TIME/EXPENSE
6
UNSUITABLE FOR/NOT RELEVANT TO THIS ORGANISATION
8
TOO DIFFICULT TO ORGANISE / NOT CONVENIENT
9
TOO EXPENSIVE
10
TIME CONSTRAINTS / CAN’T AFFORD TO GIVE STAFF TIME OFF
12
NO SUITABLE APPRENTICES/TRAINEES AVAILABLE
97
OTHER (SPECIFY)
98
NO PARTICULAR REASONS
21
IF CODE 1 IN E1 ASK E2B.
E2B
Why hasn’t your organisation had APPRENTICES or TRAINEES in the past 12
months?
PROBE: Any other reasons? DO NOT READ OUT. MULTIPLE RESPONSE.
2
3
4
5
6
8
9
10
12
13
97
PREFER OTHER WAYS OF MEETING SKILL NEEDS
CURRENT EMPLOYEES ADEQUATELY TRAINED
EMPLOYEES UNDERTAKE TRAINING AT THEIR OWN TIME/EXPENSE
TRIED BEFORE AND WERE DISSATISFIED
UNSUITABLE FOR/NOT RELEVANT TO THIS ORGANISATION
TOO DIFFICULT TO ORGANISE / NOT CONVENIENT
TOO EXPENSIVE
TIME CONSTRAINTS / CAN’T AFFORD TO GIVE STAFF TIME OFF
NO SUITABLE APPRENTICE/TRAINEE AVAILABLE
APPRENTICES/TRAINEES RECENTLY FINISHED APPRENTICESHIP
OTHER (SPECIFY)
98
NO PARTICULAR REASONS
IF CODES 1 OR 2 IN E1 - GO TO E14
IF CODE 3 OR 9 IN E1 – GO TO PART F
IF ANSWERED YES TO C3 (CODE 1), ASK E3
E3
Now I would like to talk to you about apprentices and trainees who undertake formal
training.
Approximately, how many apprentices or trainees has your organisation had in the last
12 months?
[CATI CHECK: IF NUMBER IS GREATER THAN A5 RESPONSE IF ‘NUMBER’
RECORDED, SAY: Can I just confirm that is …….employees]
RECORD NUMBER:
OR
RECORD %:
99999 INCORRECT, DO NOT HAVE EMPLOYEES OF THIS TYPE – CORRECT C3
AND CORRECT SEQUENCING
22
E4
In which of the (following) employee categories has your organisation had apprentices
or trainees in the last 12 months?
INTERVIEWER NOTE: Respondents should have this list of Employee Categories in
front of them.
READ OUT CATEGORIES MENTIONED IN A8
1
Managers
2
Professionals
3
Technicians and tradespersons
4
Community and personal service workers
5
Clerical and administrative workers
6
Sales workers
7
Machinery operators and drivers
8
Labourers
9
CAN’T SAY FOR ALL EMPLOYEES (SINGLE RESPONSE)
10
CAN’T SAY FOR SOME EMPLOYEES
E5
What are the main reasons your organisation has apprentices or trainees?
DO NOT READ OUT. MULTIPLE REPSONSE
1
BUSINESS NEEDED MORE EMPLOYEES
2
SUPPORT OUR INDUSTRY/GIVE SOMETHING BACK TO OUR
INDUSTRY/ ALTRUISM
3
FINANCIAL INCENTIVES
4
USUAL BUSINESS PRACTICE/HAVE ALWAYS EMPLOYED
APPRENTICES/TRAINEES
5
PART OF BUSINESS 'TRAINING CULTURE'/ THE WAY WE DO THINGS
6
STAFF GAIN A NATIONALLY RECOGNISED QUALIFICATION
7
GOOD WAY TO GET SKILLED STAFF / IMPROVE STAFF SKILLS
8
GAIN SKILLS SPECIFIC TO THE BUSINESS / WORKPLACE
9
CAN TRAIN TO OWN REQUIREMENTS
10
TO DO SOME OF THE SIMPLER TASKS
11
GIVE YOUNG PEOPLE A HEAD START
97
OTHER (PLEASE SPECIFY)
99
E6
CAN’T SAY
Are apprentices and trainees hired directly by your organisation, through a group
training organisation, or through a labour hire company?
MULTIPLE RESPONSE
1
Hired directly
2
Through a Group Training Organisation
4
Through a labour hire company
9
CAN’T SAY
 Go to E7
23
IF GTO (CODE 2) MENTIONED IN E6, ASK E7. OTHERS GO TO E8
E7
Why do you use a group training organisation to hire apprentices and trainees?
DO NOT READ OUT. MULTIPLE RESPONSE
1
CONVENIENT/GTO ORGANISE EVERYTHING
2
CAN SWAP APPRENTICE IF NOT SATISFIED
3
RELIABILITY OF STAFF PROVIDED
4
HAVE USED PREVIOUSLY AND SATISFIED
5
DIFFICULT TO RECRUIT FROM SCHOOL THESE DAYS
97
OTHER (SPECIFY)
99
E8a
CAN’T SAY
What type of organisations provide the formal training to these apprentices or trainees?
Any others?
CONFIRM/PROMPT IF NECESSARY. MULTIPLE RESPONSE
1
TAFE
2
UNIVERSITY
3
PRIVATE TRAINING PROVIDER (E.G. BUSINESS COLLEGE)
4
GOVERNMENT DEPARTMENT OR AGENCY
5
PROFESSIONAL ASSOCIATION
6
INDUSTRY ASSOCIATION
7
SUPPLIER /MANUFACTURER OF EQUIPMENT AND/OR PRODUCT
8
PARENT COMPANY, SUBSIDIARY OR FRANCHISE DEALER
95
OTHER 1 (PLEASE SPECIFY)
96
OTHER 2 (PLEASE SPECIFY)
97
OTHER 3 (PLEASE SPECIFY)
94
98
99
FORMAL TRAINING IS ON THE JOB
NO EXTERNAL TRAINING PROVIDER USED
CAN’T SAY
24
IF SINGLE RESPONSE ONLY AT E8A THEN CATI TO AUTOINSERT TYPE OF
ORGANISATION FOR E8B AND SKIP TO E9
E8b
What is the MAIN type of organisation [that provides the formal training to these
apprentices or trainees]?
INTERVIEWER NOTE: Just collect one MAIN provider ie what type of provider is
used for the majority?
CONFIRM/PROMPT IF NECESSARY. SINGLE RESPONSE
1
TAFE
2
UNIVERSITY
3
PRIVATE TRAINING PROVIDER (E.G. BUSINESS COLLEGE)
4
GOVERNMENT DEPARTMENT OR AGENCY
5
PROFESSIONAL ASSOCIATION
6
INDUSTRY ASSOCIATION
7
SUPPLIER /MANUFACTURER OF EQUIPMENT AND/OR PRODUCT
8
PARENT COMPANY, SUBSIDIARY OR FRANCHISE DEALER
95
OTHER 1 (PLEASE SPECIFY)
96
OTHER 2 (PLEASE SPECIFY)
97
OTHER 3 (PLEASE SPECIFY)
94
98
99
E9
FORMAL TRAINING IS ON THE JOB – GO TO E11
NO EXTERNAL TRAINING PROVIDER USED – GO TO E11
CAN’T SAY
What were the main reasons for using <CATI TO INSERT MAIN FROM E8b>?
DO NOT READ OUT. MULTIPLE RESPONSE
1
ONLY SUITABLE PROVIDER AVAILABLE
2
REQUIRED BY LEGISLATION / INDUSTRY REQUIREMENT
3
EXPERTISE NOT AVAILABLE ELSEWHERE
4
COURSE WAS NATIONALLY RECOGNISED
5
CONTENT OF TRAINING COURSE WAS SUITABLE
6
COURSE CUSTOMISED TO MEET ORGANISATION’S NEEDS
7
COST EFFECTIVE
8
REPUTATION OR REFERRAL
9
TRAINING COURSE RUN AT A CONVENIENT TIME OR LOCATION
10
USED PREVIOUSLY AND SATISFIED
11
SPECIALISTS / HAVE A HIGH LEVEL OF INDUSTRY KNOWLEDGE
97
OTHER (PLEASE SPECIFY)
98
99
E10
CAN NOT CHOOSE PROVIDER
CAN’T SAY
Overall how satisfied or dissatisfied are you with the quality of the training from <CATI
to insert name of main training provider from E8b>? Are you:
READ OUT
1
Very satisfied
2
Satisfied
3
Neither satisfied nor dissatisfied
4
Dissatisfied
5
Very dissatisfied
9
CAN’T SAY
25
E11
Thinking about the overall needs of your organisation, how important or unimportant
are apprenticeships and/or traineeships in meeting skill needs? Are they:
READ OUT
1
Very Important
2
Important
3
Neither important nor unimportant
4
Unimportant
5
Very unimportant
9
CAN’T SAY
E12
Thinking about the overall needs of your organisation, how satisfied or dissatisfied are
you with the apprenticeships and/or traineeships in meeting skill needs? Are you:
INTERVIEWER NOTE: Probe for overall satisfaction if different for apprenticeships and
traineeships.
READ OUT
1
Very satisfied
2
Satisfied
3
Neither satisfied nor dissatisfied
4
Dissatisfied
5
Very dissatisfied
9
CAN’T SAY
 Go to E14
 Go to E14
 Go to E14
 Go to E13
 Go to E13
 Go to E14
E13
Why are you dissatisfied?
E14
Are you able to suggest any improvements in apprenticeships or traineeships that would
assist your organisation?
26
Timestamp
PART F: NATIONALLY RECOGNISED TRAINING
IF RESPONDENT HAS SHEET (CODE 1 AT S2b), SAY: This next series of questions refers to
the definition of nationally recognised training on the sheet sent to you.
IF NO NATIONALLY RECOGNISED TRAINING PROVIDED (CODE 2 OR 9 AT C4a) AND
NOT AN ENTERPRISE RTO (CODE 2 AT A9) – GO TO F1.
IF AN ENTERPRISE RTO (CODE 1 AT A9) – GO TO F3b
IF NATIONALLY RECOGNISED TRAINING PROVIDED (CODE 1 AT C4a) - GO TO F3a
IF UNSURE IF TRAINING IS NATIONALLY RECOGNISED (CODE 3 AT C4a) GO TO
PART G.
F1
You indicated that your organisation has not arranged or provided for any employees to
undertake nationally recognised training over the past 12 months. Has your
organisation ever used this option in the past, or considered it?
INTERVIEWER NOTE: This excludes training undertaken as part of an
apprenticeship or traineeship.
INTERVIEWER NOTE: Probe for ‘considered’ versus ‘had previously’.
1
2
3
9
7
YES, USED PREVIOUSLY – GO TO F2B
YES, CONSIDERED – GO TO F2A
NO, NOT USED OR CONSIDERED – GO TO F2A
CAN’T SAY – GO TO F2A
INCORRECT, DO HAVE EMPLOYEES OF THIS TYPE
CATI OPS: IF CODE 7, CORRECT C4a AND ALTER SEQUENCING
IF CODE 2, 3 OR 9 IN F1 ASK F2A.
F2A
And what are the reasons your organisation does not have any employees who have
undertaken nationally recognised training?
PROBE: Any other reasons?
DO NOT READ OUT. MULTIPLE RESPONSE
1
NOT AWARE OF THIS OPTION
2
PREFER OTHER WAYS OF MEETING SKILL NEEDS
3
CURRENT EMPLOYEES ADEQUATELY TRAINED
4
EMPLOYEES UNDERTAKE TRAINING AT THEIR OWN TIME/EXPENSE
6
NOT RELEVANT/UNSUITABLE FOR TO THIS ORGANISATION
8
TOO DIFFICULT TO ORGANISE / NOT CONVENIENT
9
TOO EXPENSIVE
10
TIME CONSTRAINTS/CAN’T AFFORD TO GIVE STAFF TIME OFF
14
TRAINING NOT AVAILABLE
97
OTHER (SPECIFY)
98
NO PARTICULAR REASONS
27
IF CODE 1 IN F1 ASK F2B.
F2B
And what are the reasons your organisation no longer has employees undertaking
nationally recognised training?
PROBE: Any other reasons?
DO NOT READ OUT. MULTIPLE RESPONSE
2
PREFER OTHER WAYS OF MEETING SKILL NEEDS
3
CURRENT EMPLOYEES ADEQUATELY TRAINED
4
EMPLOYEES UNDERTAKE TRAINING AT THEIR OWN TIME/EXPENSE
5
TRIED BEFORE AND WERE DISSATISFIED
6
NOT RELEVANT/UNSUITABLE FOR TO THIS ORGANISATION
8
TOO DIFFICULT TO ORGANISE / NOT CONVENIENT
9
TOO EXPENSIVE
10
TIME CONSTRAINTS/ CAN’T AFFORD TO GIVE STAFF TIME OFF
14
TRAINING NOT AVAILABLE
97
OTHER (SPECIFY)
98
NO PARTICULAR REASONS
IF CODE 1 OR 2 AT F1 - GO TO F13 and then PART G
IF CODE 3 OR 9 AT F1 – GO TO PART G
F3
Now I would like to talk to you about Nationally Recognised Training, that is, accredited
training that leads to qualifications and credentials that are recognised across Australia.
IF RESPONDENT HAS APPRENTICES AND/OR TRAINEES (CODE 1 AT C3) SAY:
Please exclude all training undertaken as part of an apprenticeship or traineeship.
ASK F3a IF NOT AN ENTERPRISE RTO [CODE 2 OR 9 AT A9].
a) Approximately, how many employees have been provided with nationally recognised
training over the past 12 months?
ASK F3b IF AN ENTERPRISE RTO [CODE 1 AT A9].
b) Approximately, how many employees have been provided with nationally recognised
training over the past 12 months? – whether provided by your organisation or by an
external training provider?
[CATI CHECK: IF NUMBER IS GREATER THAN A5 RESPONSE IF ‘NUMBER’
RECORDED, SAY: Can I just confirm that is …….employees]
RECORD NUMBER:
OR
RECORD %:
99999 INCORRECT, DO NOT HAVE EMPLOYEES OF THIS TYPE – CORRECT REASK C4a AND CORRECT SEQUENCING
28
F4
Which of the following types of employees have been provided with nationally
recognised training over the past 12 months?
INTERVIEWER NOTE: Respondents should have this list of Employee Categories in
front of them.
READ OUT CATEGORIES MENTIONED IN A8. MULTIPLE RESPONSE
1
Managers
2
Professionals
3
Technicians and tradespersons
4
Community and personal service workers
5
Clerical and administrative workers
6
Sales workers
7
Machinery operators and drivers
8
Labourers
9
CAN’T SAY FOR ALL EMPLOYEES (SINGLE RESPONSE)
10
CAN’T SAY FOR SOME EMPLOYEES
F5
Why does your organisation arrange for employees to undertake nationally recognised
training?
DO NOT READ OUT. MULTIPLE RESPONSE
1
AWARD OR ENTERPRISE BARGAINING AGREEMENTS
2
LEGISLATIVE, REGULATORY OR LICENSING REQUIREMENTS
3
MAINTAINING PROFESSIONAL STANDARDS/MEETING INDUSTRY
STANDARDS
4
IMPROVING QUALITY OF SERVICES/GOODS PROVIDED
5
RESPONDING TO NEW TECHNOLOGY
6
TO REMAIN COMPETITIVE
7
SKILL SHORTAGES/RECRUITMENT DIFFICULTIES
8
DEVELOPING AND MAINTAINING A FLEXIBLE AND RESPONSIVE
WORKFORCE
9
STAFF DEVELOPMENT/ADVANCEMENT
10
UPDATE/UPGRADE SKILLS
11
MEETING CUSTOMER REQUIREMENTS/EXPECTATIONS
12
PROVIDES SKILLS REQUIRED FOR THE JOB
97
OTHER (PLEASE SPECIFY)
99
CAN’T SAY
ASK F6 IF ENTERPRISE RTO (CODE 1 AT A9). OTHERS GO TO F7a
F6
Was the MAJORITY of this training conducted by an external training
provider, or was it conducted by your organisation?
SINGLE RESPONSE
1
External training provider
2
Conducted internally by organisation
9
CAN’T SAY
 Go to F7a
 Go to F10
 Go to F10
29
IF CODE 1 IN F6, ASK F7a
F7a
What type of organisations conducted the nationally recognised training for your
organisation over the past 12 months?
CONFIRM/PROMPT IF NECESSARY. MULTIPLE RESPONSE.
Any others?
1
2
3
4
5
6
7
8
95
96
97
TAFE
UNIVERSITY
PRIVATE TRAINING PROVIDER (E.G. BUSINESS COLLEGE)
GOVERNMENT DEPARTMENT OR AGENCY
PROFESSIONAL ASSOCIATION
INDUSTRY ASSOCIATION
SUPPLIER/MANUFACTURER EQUIPMENT AND/OR PRODUCT
PARENT COMPANY, SUBSIDIARY OR FRANCHISE DEALER
OTHER 1 (PLEASE SPECIFY)
OTHER 2 (PLEASE SPECIFY)
OTHER 3 (PLEASE SPECIFY)
99
CAN’T SAY
IF SINGLE RESPONSE ONLY AT F7A THEN CATI TO AUTOINSERT TYPE OF
ORGANISATION FOR F7B AND SKIP TO F8
F7b
What type of organisation conducted the MAJORITY of the nationally recognised
training for your organisation over the past 12 months?
CONFIRM/PROMPT IF NECESSARY. SINGLE RESPONSE.
1
TAFE
2
UNIVERSITY
3
PRIVATE TRAINING PROVIDER (E.G. BUSINESS COLLEGE)
4
GOVERNMENT DEPARTMENT OR AGENCY
5
PROFESSIONAL ASSOCIATION
6
INDUSTRY ASSOCIATION
7
SUPPLIER/MANUFACTURER EQUIPMENT AND/OR PRODUCT
8
PARENT COMPANY, SUBSIDIARY OR FRANCHISE DEALER
95
OTHER 1 (PLEASE SPECIFY)
96
OTHER 2 (PLEASE SPECIFY)
97
OTHER 3 (PLEASE SPECIFY)
99
CAN’T SAY
30
F8
What were the main reasons for using <CATI to insert name of main training provider
from F7b>?
DO NOT READ OUT. MULTIPLE RESPONSE.
1
ONLY SUITABLE PROVIDER AVAILABLE
2
REQUIRED BY LEGISLATION / INDUSTRY REQUIREMENT
3
EXPERTISE NOT AVAILABLE ELSEWHERE
4
COURSE WAS NATIONALLY RECOGNISED
5
CONTENT OF TRAINING COURSE WAS SUITABLE
6
COURSE CUSTOMISED TO MEET ORGANISATION’S NEEDS
7
COST EFFECTIVE
8
REPUTATION OR REFERRAL
9
TRAINING COURSE RUN AT A CONVENIENT TIME OR LOCATION
10
USED PREVIOUSLY AND SATISFIED
11
SPECIALISTS / HAVE A HIGH LEVEL OF INDUSTRY KNOWLEDGE
97
OTHER (PLEASE SPECIFY)
99
F9
CAN’T SAY
Overall how satisfied or dissatisfied are you with the quality of the training from <CATI
to insert name of main training provider from F7b>? Are you:
READ OUT
1
Very satisfied
2
Satisfied
3
Neither satisfied nor dissatisfied
4
Dissatisfied
5
Very dissatisfied
9
CAN’T SAY
F10
How important or unimportant is it to your organisation that this training leads to a
nationally recognised qualification? Is it:
READ OUT
1
Very important
2
Important
3
Neither important nor unimportant
4
Unimportant
5
Very unimportant
9
CAN’T SAY
F11
Thinking about the overall needs of your organisation, how satisfied or dissatisfied are
you with nationally recognised training in providing employees with the required skills?
Are you:
READ OUT
1
Very satisfied
2
Satisfied
3
Neither satisfied nor dissatisfied
4
Dissatisfied
5
Very dissatisfied
9
CAN’T SAY
 Go to F13
 Go to F13
 Go to F13
 Go to F12
 Go to F12
 Go to F13
31
F12
Why are you dissatisfied?
F13
Are you able to suggest any improvements in nationally recognised training courses?
32
Timestamp
PART G: UNACCREDITED TRAINING COURSES
IF RESPONDENT HAS SHEET (CODE 1 AT S2b), SAY: This next series of questions refers to
the definition of unaccredited training on the sheet sent to you.
IF PROVIDE UNACCREDITED TRAINING (CODE 1 AT C5a) - GO TO G1
IF DO NOT PROVIDE UNACCREDITED TRAINING (CODE 2 OR 9 AT C5A) - GO TO
PART H
IF UNSURE IF TRAINING IS UNACCREDITED (CODE 3 AT C5A) – GO TO PART H
G1
Now I would like to talk to you about UNACCREDITED training, that is, formal
training that does NOT lead to a nationally recognised qualification
Approximately, how many employees have been provided with any unaccredited
training over the past 12 months?
[CATI CHECK: IF NUMBER IS GREATER THAN A5 RESPONSE IF ‘NUMBER’
RECORDED, SAY: Can I just confirm that is …….employees]
RECORD NUMBER:
OR
RECORD %:
99999 INCORRECT, DO NOT HAVE EMPLOYEES OF THIS TYPE – RE-ASK C5a
AND CORRECT SEQUENCING
G2
Which of the following types of employees have been provided with unaccredited
training over the past 12 months?
INTERVIEWER NOTE: Respondents should have this list of Employee Categories in
front of them.
READ OUT CATEGORIES MENTIONED IN A8. MULTIPLE RESPONSE.
1
Managers
2
Professionals
3
Technicians and tradespersons
4
Community and personal service workers
5
Clerical and administrative workers
6
Sales workers
7
Machinery operators and drivers
8
Labourers
9
CAN’T SAY FOR ALL EMPLOYEES (SINGLE RESPONSE)
10
CAN’T SAY FOR SOME EMPLOYEES
33
G3
Why does your organisation arrange for employees to undertake unaccredited training
courses?
DO NOT READ OUT. MULTIPLE RESPONSE
1
AWARD OR ENTERPRISE BARGAINING AGREEMENTS
2
LEGISLATIVE, REGULATORY OR LICENSING REQUIREMENTS
3
MAINTAINING PROFESSIONAL STANDARDS/MEETING INDUSTRY
STANDARDS
4
IMPROVING QUALITY OF SERVICES/GOODS PROVIDED
5
RESPONDING TO NEW TECHNOLOGY
6
TO REMAIN COMPETITIVE
7
SKILL SHORTAGES/RECRUITMENT DIFFICULTIES
8
DEVELOPING AND MAINTAINING A FLEXIBLE AND RESPONSIVE
WORKFORCE
9
STAFF DEVELOPMENT/ADVANCEMENT
10
UPDATE/UPGRADE SKILLS
11
MEETING CUSTOMER REQUIREMENTS/EXPECTATIONS
12
PROVIDES SKILLS REQUIRED FOR THE JOB
97
OTHER (PLEASE SPECIFY)
99
G4
CAN’T SAY
Was the MAJORITY of this unaccredited training conducted by an external training
provider, or was it conducted by your organisation?
SINGLE RESPONSE
1
External training provider
2
Conducted internally by organisation
9
CAN’T SAY
 Go to G5a
 Go to G8
 Go to G8
IF CODE 1 IN G4, ASK G5a
G5a
What type of organisations conducted the unaccredited training for employees over the
past 12 months?
CONFIRM/PROMPT IF NECESSARY. MULTIPLE RESPONSE
Any others?
1
2
3
4
5
6
7
8
95
96
97
TAFE
UNIVERSITY
PRIVATE TRAINING PROVIDER (E.G. BUSINESS COLLEGE)
GOVERNMENT DEPARTMENT OR AGENCY
PROFESSIONAL ASSOCIATION
INDUSTRY ASSOCIATION
SUPPLIER/MANUFACTURER EQUIPMENT AND/OR PRODUCT
PARENT COMPANY, SUBSIDIARY OR FRANCHISE DEALER
OTHER 1 (PLEASE SPECIFY)
OTHER 2 (PLEASE SPECIFY)
OTHER 3 (PLEASE SPECIFY)
99
CAN’T SAY
34
IF SINGLE RESPONSE ONLY AT G5A THEN CATI TO AUTOINSERT TYPE OF
ORGANISATION FOR G5B AND SKIP TO G6
G5b
What type of organisation conducted the MAJORITY of unaccredited training for
employees over the past 12 months?
CONFIRM/PROMPT IF NECESSARY. SINGLE RESPONSE
1
TAFE
2
UNIVERSITY
3
PRIVATE TRAINING PROVIDER (E.G. BUSINESS COLLEGE)
4
GOVERNMENT DEPARTMENT OR AGENCY
5
PROFESSIONAL ASSOCIATION
6
INDUSTRY ASSOCIATION
7
SUPPLIER/MANUFACTURER EQUIPMENT AND/OR PRODUCT
8
PARENT COMPANY, SUBSIDIARY OR FRANCHISE DEALER
95
OTHER 1 (PLEASE SPECIFY)
96
OTHER 2 (PLEASE SPECIFY)
97
OTHER 3 (PLEASE SPECIFY)
99
G6
CAN’T SAY
What were the main reasons for using <CATI TO INSERT NAMEOF MAIN
PROVIDER FROM G5b>?
DO NOT READ OUT. MULTIPLE RESPONSE
1
ONLY SUITABLE PROVIDER AVAILABLE
2
REQUIRED BY LEGISLATION / INDUSTRY REQUIREMENT
3
EXPERTISE NOT AVAILABLE ELSEWHERE
5
CONTENT OF TRAINING COURSE WAS SUITABLE
6
COURSE CUSTOMISED TO MEET ORGANISATION’S NEEDS
7
COST EFFECTIVE
8
REPUTATION OR REFERRAL
9
TRAINING COURSE RUN AT A CONVENIENT TIME OR LOCATION
10
USED PREVIOUSLY AND SATISFIED
11
SPECIALISTS / HAVE A HIGH LEVEL OF INDUSTRY KNOWLEDGE (code 3)
97
OTHER (PLEASE SPECIFY)
99
G7
CAN’T SAY
Overall, how satisfied or dissatisfied are you with the quality of the training from <CATI
TO INSERT NAME OF PROVIDER FROM G5b>? Are you:
READ OUT
1
Very satisfied
2
Satisfied
3
Neither satisfied nor dissatisfied
4
Dissatisfied
5
Very dissatisfied
9
CAN’T SAY
35
G8
When selecting unaccredited training, was there any comparable nationally recognised
training available?
INTERVIEWER NOTE: [Nationally recognised training is an accredited program of
study that can lead to a qualification that is recognised nationally. This can apply to a
whole course or components of a course, and can include Statements of Attainment,
units of competency and modules. Recognised training can also be known as accredited
training.]
1
2
3
9
G9
YES THERE WAS COMPARABLE
 Go to G9
NATIONALLY RECOGNISED
TRAINING
NO, THERE WAS NO COMPARABLE  Go to G10
NATIONALLY RECOGNISED
TRAINING
DIDN’T EXPLORE IF THERE WAS  Go to G10
ANY COMPARABLE NATIONALLY
RECOGNISED TRAINING
CAN’T SAY
 Go to G10
Why did your organisation choose unaccredited training over nationally recognised
training?
DO NOT READ OUT. MULTIPLE RESPONSE
2
EXPERTISE NOT AVAILABLE ELSEWHERE
3
CONTENT OF TRAINING COURSE WAS SUITABLE
4
COURSE CUSTOMISED TO MEET ORGANISATION’S NEEDS
7
MORE COST EFFECTIVE
8
REPUTATION OR REFERRAL
9
MORE FLEXIBLE / COURSE RUN AT A CONVENIENT TIME OR LOCATION
10
USED PREVIOUSLY AND SATISFIED
11
SPECIALISTS / HAVE A HIGH LEVEL OF INDUSTRY KNOWLEDGE (code 2)
97
OTHER (PLEASE SPECIFY)
99
G10
CAN’T SAY
Thinking about the overall needs of your organisation, how important or unimportant is
it to provide unaccredited training to employees? Is it:
READ OUT
1
Very Important
2
Important
3
Neither important nor unimportant
4
Unimportant
5
Very unimportant
9
CAN’T SAY
36
G11
Thinking about the overall needs of your organisation, how satisfied or dissatisfied are
you with unaccredited training in providing employees with the required skills? Are
you:
READ OUT
1
Very satisfied
2
Satisfied
3
Neither satisfied nor dissatisfied
4
Dissatisfied
5
Very dissatisfied
9
CAN’T SAY
37
Timestamp
PART H: THEN END
H1
Before receiving the letter about this survey, how much did you know about Vocational
Education and Training, also know as VET? Did you have considerable knowledge,
some knowledge, had heard of it, or had you never heard of it?
1
2
3
4
9
H2
Considerable knowledge
Some knowledge
Heard of it
Never heard of it
CAN’T SAY
Are there any other comments on training you would like to make?
1
2
9
YES – specify
NO
CAN’T SAY
H3
Can I also get some feedback on the letter and information sent to you by ANTA.
Did it assist you in being able to do the survey, was there too much information,
not enough, or are there any improvements you could suggest?
H4
And, finally what is your job title? _____________________
H5
And, Can I just record your name for quality assurance purposes?
1
2
H6
YES, WILL PROVIDE NAME
NO, REFUSED TO PROVIDE NAME
IF WILL PROVIDE NAME (CODE 1 AT H5), RECORD NAME:
FIRST NAME
LAST NAME
THANK YOU SCRIPT
Thank you for your assistance. This market research is carried out in compliance with the
Privacy Act, and the information you provided will be used for research purposes only.
If you would like any more information about this project or Roy Morgan Research, you can
phone Neva Miller on (02) 9261 8233.
Timestamp
FINAL INTERVIEWER COMMENTS: Record any specific changes or comments on
the questionnaire.
End Timestamp
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