CCSF Library Information Technology
Program Level Student Learning Outcomes
Evaluation and Assessment
May 2015 –
Department of Library Information Technology
City College of San Francisco
50 Phelan, R517
SF, CA 94112
PROGRAM LEVEL STUDENT LEARNING OUTCOMES ASSESSMENT
SPRING 2015
See entry developed in Curricunet
TOPS Code 1602.00 or 1601.00
PSLO 5: Demonstrate understanding of library administrative organization, management and supervision; of collegiality, teambuilding and communication; of job description, employment qualification; of hiring practices for special libraries, non-profits and civil
service
We gathered information from our job seeking list-serve; from the number of students who served
internships at CCSF or elsewhere; from the number of certificates and/or degrees issued; and from the
number of students reported to complete the Civil Service exams for the City and County of San
Francisco.
As one measure of PSLO attainment. We considered the NEW lists for SF Civil Service classifications that
are pertinent to our target population. These include 3602, at the low end, 3610 at the entry level, and
3630, at the professional level. There were no new civil service lists for 3616 and 3618 in the Spring of
2015, but those are expected in the Fall or Winter 2015-16 and will be analyzed accordingly. The civil
service test, and its accompanying list, are considered pertinent because they are independently tested
measuring sticks for general library knowledge of the type reflected in PSLO 5. The raw information for
this is as reported below, with discussion following.
Civil Service exams Eligible lists http://www.sfdhr.org/index.aspx?page=26
CLASS
3602
N=435
19/435= 4.4%
3610
N= 168
43/168 = 25.6%
12/168 = 7.1 %
RANK
3
4
9
11
12
13
15
18
19
20
22
SCORE
967
950
900
883
867
850
833
817
800
783
750
Number
2
1
2
1
1
2
5
1
1
2
1
1
2
3
4
5
6
7
8
9
1040
1020
1000
980
960
940
920
900
880
2
1
3
2
4
6
3
1
3
3630
N= 168
6/168 = 3.6%
10
11
12
13
14
15
16
860
840
820
800
780
760
740
6
3
4
2
1
1
1
1
8
11
1000
850
786
4
1
1
Totals: 6=43=19 = 68
With respect to the civil service lists, there are three new lists originating in May of 2015: 3602, page;
3610, Library Assistant; 3630 Librarian. The 3602 is an entry level clerk position, while the 3630 is an
entry level professional position. The former requires a high school diploma, while the latter requires a
master’s degree. Students who have taken classes, some of whom have completed the Library Tech
program, appear on all of these civil service lists.
Ideally, the Tech Assistant positions (3610, 3616 and 3618) are our primary target population – it is
these three positions that privilege a certificate or diploma. It is here that over 25% of the candidates
on the 3610 list are former students, with four students ranked at the top of the list, and 12/168 or 7.1%
ranked number 5 or above. This shows first that our students are seeking their way to civil service
examination, and are placing well in numbers.
With respect to 3630, those holding professional degrees, it is gratifying to see that 3.6% of those on the
current list are former students, and that four of these are ranked number one. This suggests we may
have had some influence on their subsequent schooling – as personal experience does inform us.
In general, the three lists for the Spring of 2015, our students have fared well in representation across
the lists. It is worth noting that in addition to department instruction, the civil service lists test heavily
general education and experience, thus it is vital for us to promote good general education.
Better reporting on List Serve changes
The list serve provides for both the delivery of news and information and the notification of library
positions available in the bay area. It is currently managed by Chris Kox, with updates on mail address
and cleanup as required. As it does occasionally get used for news, it is an appropriate venue for the
distribution of surveys, particularly those that can inquire into career disposition and satisfaction of
alumni – one, two or five years out of the program. Thus, given the need to assess, periodically, program
outcomes and program level learning outcomes, the use of the list serve is the best vehicle for
communication with those most affected by instruction, our alumni.
Better reporting on work experience candidates
Another venue for assessing exit skills is in the Library 59, work experience classes. Students in these
classes already set goals, and measure their outcomes against the fabric of our program learning
outcomes. Thus, they are in a position to express what they have gained during their time in school. A
better mechanism for rendering this information over to use for program evaluation will be sought in
the coming weeks as the course assessment for LIBR 59 is gathered and published.
The Department Program (i.e. administrative) outcomes are as follows:
PO 01. Department fosters and encourages library employment at paraprofessional and professional levels by
historically underrepresented groups
PO 02. Department strives to expedite program completion; to rationalize with national standards; to facilitate
education for employment; or to support college transfer and graduate study for professional schooling
One of these will be reported upon in the first week of June, 2015. #1 will involve some form of
characterization of students and disaggregation of student information; #2 will require a look at how
quickly students have been moving through the program and/or how many have transferred to four
year colleges, or have gone to graduate library school.