Survey of Aged Care Homes 2001
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OPERATION OF THE AGED CARE ACT SURVEY 2001
INTRODUCTION
Good (…..) I'm ….. . I'm calling on behalf of the Department of Health and Aged Care from (name of
contracted company).
May I please speak to the finance manager?
WHEN SPEAKING TO FINANCE MANAGER SAY:
Good morning/afternoon. My name is ….. from (name of contracted company). We're doing a survey
on accommodation charges, bonds and building activity on behalf of the Department of Health and
Aged Care. You would have received a letter about the survey. As stated in the letter, we're wanting
to speak to the person who manages the finances of this home. Will you be participating in the
survey or can you tell me who will be participating on behalf of your organisation.
IF YES, CONTINUE.
IF NO, ARRANGE CALL BACK.
IF THE MANAGER NEEDS MORE TIME TO DECIDE APPROPRIATE PERSON AND/OR DOESN'T
RECALL RECEIVING THE LETTER (AND WOULD LIKE A COPY) SAY:
If you would like more time to think about/decide another person I can arrange a call back if required.
I can also fax through a copy of the letter.
ON REACHING CORRECT RESPONDENT SAY:
The survey should take less than 15 minutes. Can you do the survey now?
IF NO, ARRANGE CALL BACK.
TAKE DOWN NAME AND MAKE APPOINTMENT ON NEXT SCREEN IF NECESSARY.
Good (…..) I'm …..
I'm calling on behalf of the Department of Health and Aged Care (DHAC) from (name of contracted
company).
Your name was given to us as the person who manages the finances of the home.
The survey will take less than 15 minutes. Can you do the survey now?
If no, arrange call back.
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SECTION A: CLIENTS
QA1: How many residents first entered the home for permanent care in 2000-2001?
(Prompt: by permanent care I mean ……..)
QA2: How many of these new residents (QA1) were concessional residents?
(Prompt: by concessional resident I mean a person who is unable to afford to pay an accommodation
bond or accommodation charge (according to the definition under section 44-7 of the Aged Care Act
1997). The Commonwealth pays an additional subsidy to provide for concessional residents, and
providers are required to set aside a certain number of places for them).
QA3: How many of these new residents (QA1) were assisted residents?
(Prompt: by assisted resident I mean a person who can only afford to pay a small accommodation
bond/charge (according to the definition under section 44-8 of the Aged Care Act 1997) because,
among other things, the value of their assets is less than 4 times the basic age pension).
QA4: How many of these new residents (QA1) paid, or agreed to pay, an accommodation charge?
(Prompt: by accommodation charge I mean an additional daily fee that is paid or payable by a high
(nursing home) level care recipient for entry to a residential care service other than on an extra
service basis. It is in addition to the standard resident contribution and any income tested fees amount
that may apply).
QA5: How many of these new residents (QA1) paid, or agreed to pay, an accommodation bond?
(Prompt: by accommodation bond I mean an amount of money paid or payable to an approved
provider by a care recipient for the care recipient's entry to a residential care service).
QA6: How many of these new residents (QA1) were not concessional residents and did not pay, or
agree to pay an accommodation bond or accommodation charge?
SECTION B: ACCOMMODATION CHARGES
QB1: How many of these new residents (QA4) paid, or agreed to pay, a daily charge in the following
ranges:
1. $0.01 to $3.08
2. $3.09 to $6.17
3. $6.18 to $9.24
4. $9.25 to $12.32
5. $12.33
QB2: For these new residents (QA4) what was the average accommodation charge paid?
QB3: For all residents, what was the total income you derived from accommodation charges in 20002001?
SECTION C: ACCOMMODATION BONDS
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QC1: Of these new residents (QA5), how many paid, or agreed to pay, an accommodation bond in
the following ranges:
1.
$0.01 to $14,040.00
2. $14,040.01 to $27,060.00
3. $27,060.01 to $50,000.00
4. $50,000.01 to $100,000.00
5. $100,000.01 to $150,000.00
6. More than $150,000.00
QC2: For these new residents (QA5) what was the average accommodation bond that they paid or
agreed to pay?
QC3: Of these new residents (QA5) how many paid a bond that was more than10 times the maximum
basic annual rate of the pension at the time of entry?
QC4: Of these new residents (QA5) how many agreed to pay a bond by:
1. lump sum only
2. periodic payments only
3. combination of lump sum and periodic payments
QC5: What was the total value of accommodation bonds that you held at COB on 30 June 2000?
QC6: What was the total value of accommodation bonds that you held at COB on 30 June 2001?
QC7: For all residents, what was the total value of accommodation bonds that you received in 20002001?
QC8: For all residents, what was the total value of accommodation bonds that you refunded in 20002001?
QC9: What was the total value of retention amounts that you retained from accommodation bonds in
2000-2001?
QC10: What was the total income that you derived from accommodation bonds in 2000-2001,
including retention amounts mentioned in QC 9 and interest.
SECTION D: COMPLETED BUILDING ACTIVITIES
QD1: On the 30th June 2001, had you completed any building work in the 2000-2001 financial year?
(Prompt: by completed building work I mean work that has finished as at 30th June 2001)
1. Yes
(Go to QD2)
2. No
(Go to QE1)
QD2: Was this for a new building?
(Prompt: by new I mean a new residential care service for which an allocation of places has been
made)
1. Yes
2. No
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(Go to QD3)
(Go to QD4)
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QD3: What was the cost of that new work?
QD4: Did you complete a rebuild for an existing service?
(Prompt: by rebuild I mean the demolition and reconstruction of an approved service on the same
site)
1. Yes
2. No
(Go to QD5)
(Go to QD6)
QD5: What was the cost of that rebuild work?
QD6: Did you complete an upgrade to an existing service?
(Prompt: by upgrade I mean the renovation or refurbishment of an existing service, including
extensions)
1. Yes
2. No
(Go to QD7)
(Go to QE1)
QD7: What was the cost of the upgrade?
SECTION E: BUILDING ACTIVITY IN PROGRESS AS AT 30TH JUNE 2001
QE1: Apart from work described in Section D, was any building work in progress as at 30th June
2001?
(Prompt: by in progress I mean construction had begun but was not complete as at 30th June)
1. Yes
2. No
(Go to QE2)
(Go to QF1)
QE2: Was this for a new building?
(Prompt: by new I mean a new residential care service for which an allocation of places has been
made)
1. Yes
2. No
(Go to QE3)
(Go to QE4)
QE3: What is the estimated cost of this new work at completion?
QE4: Was this to rebuild an existing service?
(Prompt: by rebuild I mean the demolition and reconstruction of an approved service on the same
site)
1. Yes
2. No
(Go to QE5)
(Go to QE6)
QE5: What is the estimated cost of this rebuild work at completion?
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QE6: Was this for an upgrade to an existing service?
(Prompt: by upgrade I mean the renovation or refurbishment of an existing service, including
extensions)
1. Yes
2. No
(Go to QE7)
(Go to QE8)
QE7: What is the estimated cost of this upgrade at completion?
SECTION F: PLANNED BUILDING ACTIVITY
QF1: Apart from work described in Sections D and E, was any building work being planned as at 30th
June 2001?
(Prompt: by planned I mean some significant activity had occurred by 30th June 2001 e.g discussions
with architects, discussions about financing or provisions for future financing)
1. Yes
2. No
(Go to QF2)
(Go to FINISH)
QF2: Was this for a new building?
1. Yes
2. No
(Go to QF3)
(Go to QF3)
QF3: Was this to rebuild an existing service?
1. Yes
2. No
(Go to QF4)
(Go to QF4)
QF4: Was this to upgrade an existing service?
1. Yes
2. No
(Go to FINISH)
(Go to FINISH)
FINISH
Thank you for taking part in this survey. If you wish to check that my company is listed with
the Market Research Society, you can call the Market Research Society Survey Line on
1300 36 4830 (REMOVE IF CONTRACTED COMPANY ISN’T PART OF THE MRS).
My company’s name is XX.
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