IMTFI Research 2012 The Impact of Pure Mobile Micro-financing on the Poor Tonny Omwansa & Tim Waema University of California, Irvine 5-7 December, 2012 Agenda • • • • • • MUSONI Objectives Approach Preliminary findings Preliminary conclusions Way forward MUSONI • Musoni (‘M’ for Mobile and ‘Usoni’ for future or Mobile Future), see http://www.musoni.eu/index.php/media/vid eos • The first MFI in the world to go 100% mobile • Cash-lite operations, but not branchless • Customers loans guaranteed within 72 hours • Benefits: lower risks, less paper work, better customer service, easier and more accurate transaction tracking • 2.5 years old, over 18,000 loans issued, 8,000 clients Objectives • To establish how the clients gauge the socio-economic impact of utilizing technology-based financial services and if it drives them to consider using less cash in other transactions • To establish and quantify the impact of cashless mobile micro financing on the lives of the poor clients, including the apparent shift from cash to e-money Approach • Component of the capability approach (conceptual framework): • Quant: Obtained 245 acceptable questionnaires back • Qual: Will be doing FGDs and IDIs Aug 2012 Oct 2012 Dec/Jan Design & Piloting Quant Data Qual Data Progress Report Feb 2013 Final Report Demographics • Total of 245 respondents from 34 groups • Age • Min age – 21 • Max age - 63; • Education • High school - 45% • Primary school - 27% • Marital staus • Married – 78% • Single – 21% • Gender • Male – 45% • Female – 55% Preliminary findings Source of loans 206 84 81 42 ASCA/ROSCA MFI Friends and Family Bank 33 Never Borrowed Membership of MFI • Member of more than one MFI before joining Musoni? 44% • Member of other MFI after joining Musoni? 18% Drop possibly attributed to Musoni’s motto: “Musoni is best”, “I don’t need another MFI” Why choose Musoni? 159 135 20 It’s the one that uses Mpesa Family member, friend recommended it No other MFI around Other common reasons for choice • • • • • • • • Cheap/affordable Easy to access credit The loan interest is low Good Service Very efficient Convenient Faster to get credit Quick response Musoni Mpesa Using M-Pesa for loans is better than cash because: 80.40% 77.50% Time saving Convenient That they see it as “Money Saving” is significant 76.70% 34.30% Safer Saves Money What makes you prefer Musoni over other MFIs? I get my money faster 85.30% Services are more Convenient Receiving loan in MPesa is safer Helps avoid handling too much cash 72.60% 58.70% 36.70% Being a cash society, this is substantial Which statements are true about using M-Pesa for loan Value for mobile money is well appreciated 71% 67% 66% Tracking loan and Repaying loan using Receiving loan using repayments is better M-Pesa is better than M-Pesa is better than and easier with Mcash by cash or cheque or Pesa: bank deposit I keep money in M-Pesa for other uses besides loan repayment 30% 29% 30% 79% kept extra money as ‘idle’ electronic money 7% 4% No not at all A little amount A reasonable A substantial Choose not to amount amount answer How much money do you keep in Mpesa? 23% 22% 18% 11% 7% 7% 6% 6% To many, M-Pesa serves to store small amounts of money Avg: $40 Which of these services do you use? Buy airtime using M-Pesa 88% Pay bills using M-Pesa 56% Use okoa jahazi 51% Save money using M-Pesa 47% Pay for goods using M-Pesa 47% Pay school fees using M-Pesa 22% Pay loan for some other person Only Musoni Loans 12% 2% MM has multiple usage, beyond loan repayments If I it was possible, I would do all transactions in: Not very sure 13% Cash 19% M-Pesa 68% The desire to go cash-less is clear What do you do when you receive your loan money through M-Pesa? Use of Mpesa to save 1% 2% 27% Withdraw it all at once Keep it in all M-Pesa Withdraw what I need and keep the rest in M-Pesa 10% 60% Choose not to answer Other Do you send some of the loan to the bank via Mpesa? YES 26% NO 74% The 26% are interested in credit history offered by bank or lower ATM withdrawals (compared to MPesa) Why do you change Mpesa back to cash? Most people I send money to would rather use cash 44% It’s expensive to transact using M-Pesa 40% Rarely convert back to cash 18% Don’t trust keeping money in M-Pesa Other 11% 6% The two main barriers Since I began using Musoni services: 2% 13% I do more transactions using MPesa 4% I do less transactions using M-Pesa 81% Confirms impact of cashless mobile micro financing There is no difference I am not sure Why do you retain money in Mpesa? it acts as a savings account 1% 5% I don’t keep money M-Pesa 18% 49% It’s expensive to change back to cash 27% I will need to transact in M-Pesa after all It is safer remaining in M-Pesa Confirms need for services beyond money transfer, safety of Mpesa, …? I will not change to any other MFI if it does not use mobile phones Yes 9% 46% 45% No Not Sure Implication? Key conclusions • There is evidence of appreciation of the impact of cash-lite • There is desire to shift to cash-lite • There are barriers for BoP to make the shift – Notably societal dependence on cash – Transaction cost for electronic money • Pegging mobile money to a product used by BoP makes it easier for them to appreciate cash-lite! – They need to experience MM over time to appreciate – Is that why Safaricom launched m-shwari? Going forward… • Several focus group discussions with clients • In-depth interviews with loan officers • In-depth interviews with management • Comparison with a few non-Musoni clients