Cosmetology Program Syllabus
CSME 1491
Houston Community College System
Northline Campus
Room#325
Office Hours: 7:15a.m -7:40a.m
E-MAILgloria.brady@hccs.edu
8001 Fulton
Phone (713) 718-8039/8038
Please come by during these hours:
Feel free to e-mail any time:
Program : Cosmetology Operator
Course Title: Client Relations: Student will learn how to relation to the public
BLOCK ONE SYLLABUS
Summer Semester 2015
Instructor: Mrs. G. Brady
CSME 1491 SPECIAL TOPICS IN COSMETOLOGY – CLIENT
RELATIONS CRN: 6153
1 LECTURE AND 3 LAB HOURS (64 Contact Hours)
This class meets Monday-Thursday 7:30 – 12:00 06/8/2015 07/12/2015
Type of Instruction: Lecture – Lab: We will meet in the classroom 2 days a week Monday and
Wednesday for lecture and book work from 12:30 to 1:30. Please have pen and paper to take notes.
Instruction: Gloria Brady: It is my responsibility to provide you with the best knowledge of understanding
about the field that you have chosen.
Feel free to contact me at this phone #713-718-8039 / e-mail gloria.brady@hccs.edu concerning your
education
Office: Room# 323.4
Office Hours 9:20.a m.10:00 a.m. Please come by my office during this hour.
Course Description:
This course is designed to introduce the student to the principles of client relations
dealing with diverse populations of clients and attitudes and behaviors pertinent to the
occupation of cosmetology and relevant to the professional development of the student.
This course is a 1 lecture and 3 lab hours (64 contact hours). Upon successful
completion of the course the student will be awarded 2 semester credit hours.
Prerequisite: College ready reading and writing
Minimum score of 81 on COMPAS or 41 on ASSET & 12hr of College – Lead
Csme1200 lead
Csme 1405Fundamentals of Cosmetology
Csme1491Client relation
Csme 1410Intro to Hair Cutting
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Cosmetology Program Syllabus
CSME 1491
Csme1453Chemical Reformation
CSME: 2401
CSME: 2343
Co requisites:
CSME: 1551
CSME: 2337
Course Goal: Identify terminology, demonstrate the proper techniques, and exhibit
workplace competencies related to hair design.
Course Student (SLO): The student will compile a portfolio of long hair designs, created by the student
using the Pivot Point design principles. The portfolio should include a minimum of 4 styles. Performance
will be satisfactory if the projects are consistent with project guidelines and all safety and sanitary
precautions are observed.
The student will design and execute 4 texture services using the design principles for
increased layers, combination and graduated forms. . Performance will be satisfactory if
the projects are consistent with project guidelines and all safety and sanitary precautions
are observed.
Learning Objectives: The student will design a minimum of 5 hair sculpture designs
incorporating hair color into the design. Performance will be satisfactory if the projects
are consistent with project guidelines and all safety and sanitary precautions are
observed.
Scans o Core:
A. Three Part Foundation
Basic Skills – Reads, writes, performs arithmetic and mathematical operations
Listens and speaks
Thinking Skills – Thinks creatively, makes decisions, solves problems, visualizes,
Knows how to learn and reasons
Personal Qualities – Displays responsibility, self-esteem, sociability, self-management
And integrity and honesty
B. Five Workplace Competencies
Resources – Identifies, organizes, plans and allocates resources
Interpersonal – Works with others
Information – Acquires and uses information
Systems – Understands complex inter-relationships
Technology – Works with a variety of technologies
Yes
No
Course Focus:
The focus of this course is to help the student better understand and deal with the
important element necessary to success in cosmetology – people. Since research shows
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Cosmetology Program Syllabus
CSME 1491
that as much as 80-85% of success in the business depends on the ability to deal
effectively with people, clients, co-workers, and supervisors, emphasis is placed on the
quality of personal interactions and communication skills.
Prerequisites:
Be at least 17 years of age
Proof of High School Diploma or GED
Course Competencies:
This course is designed to assist the student in obtaining the following
Outcome:
A.
Develop effective communications skills both oral and written and follow through
on assigned tasks. (SCANS)
B.
Identify personality types and learning styles.
C.
Recognize basic human relationships as they relate to business success.
D.
Understand one self and others. (SCANS)
E.
Exercise self-control. (SCANS)
F.
Demonstrate characteristics for successful working relationships.
G.
Exercise work site leadership capabilities. (SCANS)
H.
Demonstrate appropriate social skills.(SCANS)
I.
Respect cultural diversity in dealing with peers, instructors and clients. (SCANS)
J.
Demonstrate dependability and punctuality. (SCANS)
Performance Objectives:
A.
Given the specifications and guidelines for group and individual projects to be
developed in and outside of class, the student will use the course competencies A,
B, and C. Performance will be satisfactory if the projects and observable
behavior are consistent with the guidelines of the projects and classroom rules and
regulations.
B.
Given the guidelines for individual participation in the class, the student will
demonstrate understanding of the hair and beauty industry as a people and service
business. Performance will be satisfactory if the classroom and clinic observable
behavior and demeanor is consistent with guidelines for the clinic and classroom.
C.
Given the guidelines for classroom and clinic behavior, the student will
demonstrate understanding of the importance of improving his/her people and
service skills for growth in personal and career growth. Performance will be
satisfactory if the interaction of the student with the clients, classmates and
instructors is consistent with the guidelines set forth by the department.
Assessment of Student Competencies:
A.
Practical examination
B.
Written Examinations
C.
Weekly progress achievement charts
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Cosmetology Program Syllabus
CSME 1491
D.
E.
Individual or group class projects
Situational observation by instructor (i.e. attendance, ethics
conduct, and attitudes).
Scans Competencies Addressed In This Course:
1.
Basic Skills
A.
Reading- student must be able to read instructions and lecture notes
provided by the instructor.
B.
Use Writing Proficiency –students must complete research project
assigned by the instructor.
C.
Use Arithmetic Capability- Student must maintain T.C.C. applications
transcripts
D.
Listening- Instructions and assignment require a student to listen carefully
to instructions.
E.
Student must present projects and explain their work to the class as well as
explain procedures and offer critique to classmates.
2.
Thinking Skills
A.
Creative thinking- Student must solve design problems in a visual manner
that communicates or solves a particular problem.
B.
Decision Making- Student must work with more than one possibility to a
design solution in order to make comparisons and improvements before
arriving at a final solution.
3.
Personal Qualities
A.
Integrity and honesty- Student must submit their own work and not copy, cheat
or plagiarize.
B.
Responsibility- Students must behave in a manner that is appropriate and
acceptable in the work place. They must be on task at all times and be
responsible for completing all assignments and skills.
C.
Self-esteem- Students must exhibit behavior that demonstrates confidence in
their abilities.
D.
Sociability- Students are expected to show interaction with classmates and
respect for their instructors.
E.
Self-management- Students must exhibit behavior that indicates they can manage
their emotions and moods.
4.
Resources
A.
Time- Students must be on time for class and meet all deadline and due dates for
assignments.
B.
Tools, materials must be kept in good condition and consumable supplies not
wasted. Equipment and facilities must be kept clean and respected.
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location in which you attend (such as doctors office, school, court, etc.)
Cosmetology Program Syllabus
CSME 1491
5.
Information
A.
Organizes / maintains information- Students are required to keep a portfolio for
handouts and instructions.
B. Interprets/ communicates information- Students are required to critique their own
and other class work.
6.
Interpersonal Skills
A.
Participates, as a team member-Student will demonstrate the ability to work as
team.
B.
Teaches others new skills- Student must be willing to help other students when
asked by the instructor.
C.
Exercise leadership- Student must be able to take the initiative when an
assignment needs to be done, be a positive role model for new students.
D.
Negotiate Conflict resolution-Student must exhibit maturity in resolving conflicts
that may arise among them.
E.
Respect Cultural Diversity- Student must be able to work with a diversity of
students and show respect for all cultural backgrounds.
Scans Competencies Addressed In this Course:
1. Develop effective communications skills both oral and written and follow
through on assigned tasks.
2. Understand one self and others.
3. Exercise self-control.
4. Demonstrate appropriate social skills.
5. Respect cultural diversity in dealing with peers, instructors and clients.
Text and References:
Salon Fundamentals Textbook and Workbook
Pivot Point International, Inc.2000
People Skills
Pivot Point International, Inc.2000
Texas Occupations Code Fourth Edition, Third Revision Texas Cosmetology
Commission
Lab Requirements:
Students enrolled in this course are expected to participate fully in and complete the lab
exercises assigned to them. Students should have progress sheet documentation. They
are to read and follow instructions carefully especially in relation to safety and sanitation
precautions. Failure to complete lab assignments will result in a reduction of semester
grade.
Dress Code:
Students in the cosmetology operator candidate program are expected to be self-motivated
individuals and to stay on task at all times. Students must be dressed professionally and
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location in which you attend (such as doctors office, school, court, etc.)
Cosmetology Program Syllabus
CSME 1491
appropriately in accordance with the department dress code and must wear a lab coat at all
times. Students not dressed in the proper uniform will not be allowed to sign in.
Students with Disabilities:
Disability Support Services: FYI
Assists students with physical, learning, or emotional disabilities in developing independence and self
reliance, Service include adaptive equipment and reasonable accommodations for admission assistance,
testing, academic advising, registration, and classroom instruction. Thorough additional interpreting
services for students who are deaf / heard of hearing and assertive technology devices for students who are
blind, access is provided to all college classes, support services, and student activities.
Services Available to Students with Disabilities: FYI
HCC strives to remove barriers that prevent students with disabilities from achieving their educational
goals. Any student who has an impairment that substantially limits a major life activity may be eligible for
reasonable accommodations. This includes students with the following disabilities:
1. Physical
2. Mental health
3. Learning and developmental specific procedures are required for a student to receive
accommodations. If you have a disability we encourage you to take the following steps:
4. Contact the counselor in the DSSO to set up an intake interview.
5. Bring documentation of your disability the day of your appointment.
6. Acceptable documentation includes diagnostic testing or evaluation from school districts,
vocational agencies or a physician or psychologist report on letterhead.
7. Discuss modifications for your placement test with ADA counselor.
8. Complete application for admission.
9. Take your placement test.
10. Attend mandatory orientation.
11. Pick up your test scores from Testing Services.
12. Make class selection and arrange accommodations.
13. Pick up your accommodation letter prior to the first day of class.
14. If needed, request ASL Interpreter services at least 60days prior to classes
The Disability Support Services (DSS) Office assists students with physical, learning or
emotional disabilities with developing independence and self-reliance. Services include
adaptive equipment and reasonable accommodation for admissions assistance, testing,
academic advising, and registration and classroom instruction.
Students with special needs or disabilities, which may affect their ability to succeed in
college classes or participate in college/programs/activities, should contact the
Disabilities Support Services (DDD) located at each college. Academic accommodations
will be provided only after students have properly registered for services through
designated disability services staff.
The student is advised to contact the DSS office at least 60 days prior to the beginning of
the term. See additional procedures outlined the HCCS Student Handbook.
Disability support services can also be found online at these Web sites:
http://www.rehab.state.tx.us
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Cosmetology Program Syllabus
CSME 1491
http://www.ican.com
Academic Honesty:
Students are responsible for conducting themselves with honor and integrity in fulfilling
course requirements. Penalties and/ or disciplinary proceedings
maybe initiated by College System officials against a student accused of scholastic
dishonesty.
“Scholastic dishonesty” includes, but is not limited to, cheating on a test,
plagiarism, and collusion.
“Cheating” on a test includes:
Copying from another student’s test paper
Using materials during a test that are not authorized by the person giving the test
Collaborating with another student during a test without authority
Knowingly using, buying, selling, stealing, transporting, or soliciting
in whole or part the contents of an unadministered test
Bribing another person to obtain a test that is to be administered
Withdrawals:
WITHDRAWALS: FYI
Students who reduce their course load or totally withdraw from the institution will have
Their tuition and mandatory fees refunded as soon as practicable, according to the schedule listed below.
(Class days refer to the number of calendar days the institution normally holds classes ,not the days a
particular class meets. ) The indicated percentages are to be applied to the tuition and mandatory fees
collected for each course from which the student is withdrawing.
Partial and /or total withdrawal refunds:
Prior to the 1ST week of classes-100%
During the 1st 15 class days -70%
During the 16th-20 class days -25%
After the 20th class day -NONE
It is the responsibility of the student to withdraw officially from a course to keep from
receiving an "F" for the class.
Administrative drops are at the discretion of the instructor. It is the responsibility of the student
to withdraw from the program to keep from receiving an "F" for the class.
Students are expected to attend class daily and be on time. Any students absent from class for
more than 2 days will be dropped from the program. Students arriving late to class will not be
allowed to sign in. Ten points will be deducted for the first day absent from class and 5 for each
day thereafter from the attendance grade
Administrative drops are at the discretion of the instructor. It is the responsibility of the student
to withdraw from the program to keep from receiving an "F" for the class.
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location in which you attend (such as doctors office, school, court, etc.)
Cosmetology Program Syllabus
CSME 1491
HCC Student Attendance /with deadline: Students are expected to attend class daily
and be on time. Any students absent from class in excess of 12.5 percent of the hours of
instruction will be dropped from the course (including lecture and laboratory time).
Students arriving late to class will not be allowed to sign in will give a 15 minute grace
period. When a student has a spilt class schedule student must sign out and leave the
classroom /cosmetology dept. Ten points will be deducted for the first day absent from
class and 5 for each day thereafter from the attendance grade. If a student feels that he or
she can not complete the course you will need to withdraw after 6 day of absent. IF you
plan to withdraw from class you must contact a HCC counselor or your instructor in
order to review a W in that class, if this matter is not taken care of this will resolve to a
letter grade of a F. The only excused absents will be accepted with an official letter
header from the location in which you attend (such as doctors office, school, court
etc)
Instructor Requirements: To meet with each student personally.
Each student will a syllabus and calendar
Give information on class and HCCS policies
To cover the grading scale for each class
Grading Policy:
A
(90-100/Excelent)
B
(80-89/Good)
C
(70-79/Fair)
D
(60-69/Passing)
F
(Below 60/Failing)
IP
(In Progress)
W
(Withdrawn)
I
(Incomplete)
4
3
2
1
0
0
0
0
Grade Determination:
Unit Exams
Skill Objectives
Special Assignments
25%
25%
10%
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The only excused absents will be accepted with an official letter header from the
location in which you attend (such as doctors office, school, court, etc.)
Cosmetology Program Syllabus
CSME 1491
Mid Semester
Attendance
Professionalism
Final Exam

10%
10%
10%
10%
The protocol for the college in regards to issues, complaints or clarifications that are
directly related to the programs, courses, and classes, is for students to contact the
instructor of their class first. If no resolution is reached, they are then to contact the Chair
or Associate Chair of the department. Should the issue still not be resolved, they would
then contact the Dean of the division.
Repeat Course Fee: Student who repeat the same course twice, are required to pay extra
tuition.
The State of Texas encourages students to complete his or her college by showing up to class
and passing each course selected.
Classroom Behavior: This is a positive learning environment for each student and the instructor,
let each one of us try to develop and maintain a schedule for with we all enrolled in for the semester
.At this point make a point to respect your fellow classmate learner environment. Student or not allowed to
turn down clients. There will be 10 point deducted per day for late assignments
Cell Phone: To be respectful to your learner environment please turn off your phone or place on vibrate. If
there is an emergency please excuse yourself from class. If a student have a disabilities please inform your
instructor and contact your counselor.
Contract: This is a contract between the student and your instructor. Your instructor responsibly is to
inform the student about attendance an there grade performance, and to encourage your ability to learn. The
Student is responsibly is to show up to class and to strengthening your education.
Signature: Please sign and take responsibly of your education _______________________.
Summarize in your own words to show that you understand why you have chosen
the role of higher education.
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location in which you attend (such as doctors office, school, court, etc.)
Cosmetology Program Syllabus
CSME 1491
Make-Up Policy For Missed Assignments or Tests:
There will be no make-up for missed unit exams. Make-up for a missed mid-term or final test
will be permitted only if the student informs the instructor in advance. The student must
make arrangements to take the missed test no later than 3 days after the original test date.
It should be understood that the make-up test would not be the same as the test given to
the rest of the student body.
COURSE CONTENT:
Content of this coarse includes the following:
A.
People Skills
B.
Nonverbal Communication
C.
Verbal Communication
D.
Human Relation
E.
Personality
F.
Teamwork
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location in which you attend (such as doctors office, school, court, etc.)
Cosmetology Program Syllabus
CSME 1491
Calendar Overview
June 8, 2015-June 12, 2015
This a 5 week course only please show up to class to receive 96 hours
CALENDAR 2015:
Summer/Special Topic 1491
June 8- July 12 2015
96 Contact Hours
5 Weeks
7:30am12:00pm
Mon.—Thurs.
Weeks 1
And
Week 2
Week 3
Orientation
Sanitation
Rules & Regulations
State Laws
Safety
Client Protection
Advanced Sanitation
PowerPoint/Presentation
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Cosmetology Program Syllabus
CSME 1491
Demo
Week 4
Networking: A great way to build your
business
Final
Week 5
How To Have Beautiful Skin
Written Report/PowerPoint Demo
For ALL Assignments Feel Free To Surf The Internet
Weeks 1
Read Chapter 5 in Milady: Infection Control
Pages complete Review question with page number.
Week 2
State Laws,Safety,Client Protection
Draping: Review Questions pg.340
Week 3
PowerPoint on: How to properly wash
hands
Review question pg.103
Show your methods of how you are going to
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Cosmetology Program Syllabus
CSME 1491
network in getting your name/business out .
Week 4
Ex: business cards, flyers, newspapers,
magazines, luncheons, etc.
Salon Business Review pg 1029
Final
Week 5
Chapter 7: Skin Structure, Growth, and Nutrition
In your PowerPoint and written report include
and define :exfoliate, hydrate, and protect
Also include your own thoughts of how to
have beautiful skin
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location in which you attend (such as doctors office, school, court, etc.)
Cosmetology Program Syllabus
CSME 1491
I.
II.
III.
IV.
V.
Tax Booklet – Read assigned chapter and type question and answers. Follow
format Guidelines (Mondays)
Receptionist Booklet – Read assigned chapter and type question and answers.
Follow format Guidelines (Mondays)
Behavior Skit – Students should form groups of 3 to 5 people. (This will be your
group for the remaining of the semester.) Each group member must participate in
order to receive his/her grade. If one member does not put in equal work his/her
grade will reflect it. Behavior skits will be every Tuesday 8:15am .Calendar
subject to change at instructor discretion. (Tuesdays)
TDLR Complaints – Research paper copied and paste to Microsoft Word with a
brief summary. (Wednesdays)
Business Plan / Portfolio Project must be in Portfolio cover or protective sleeves.
Make sure to include any references used by including a reference page at the end
or your Project. (How to write a mission statement: ask yourself 1. What you do?
2. How you Do? And 3. Why?)
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The only excused absents will be accepted with an official letter header from the
location in which you attend (such as doctors office, school, court, etc.)
Cosmetology Program Syllabus
CSME 1491
Week 1
 Monday – Tax Booklet
 Tuesday - Behavior – Clients arriving Late
 Wednesday – TDLR – One city starting with A or B
Week 2
 Monday – Tax Booklet
 Tuesday - Behavior – Inappropriate dress code
 Wednesday – TDLR – One city starting with C or D
Week 3
 Monday – Tax Booklet
 Tuesday - Behavior – Unsatisfied Services Rendered
 Wednesday – TDLR – One city starting with E or F
Week 4
 Monday – Tax Booklet
 Tuesday - Behavior – Stylist running late
 Wednesday – TDLR – One city starting with G or H
Week 5
 Monday – Tax Booklet
 Tuesday - Behavior – Disrespectful Client
 Wednesday – TDLR – One city starting with I or J
Week 6
 Monday – Tax Booklet
 Tuesday - Behavior – Temper Tantrum Client
 Wednesday - TDLR– One city starting with K or L
Week 7
 Preparation for Mid-Term
Week 8
 Mid-Term
Week 9
 Monday – Tax Booklet
 Tuesday - Behavior – Drug use by stylist
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location in which you attend (such as doctors office, school, court, etc.)
Cosmetology Program Syllabus
CSME 1491

Wednesday – TDLR – One city starting with M or N
Week 10
 Monday – Tax Booklet
 Tuesday - Behavior – Eating in Salon
 Wednesday – TDLR – One city starting with O or P
Week 11
 Monday – Tax Booklet
 Tuesday - Behavior – Unclean Salon
 Wednesday – TDLR – One city starting with Q or R
Week 12
 Monday – Tax Booklet
 Tuesday - Behavior – Misuse of time clock
 Wednesday – TDLR – One city starting with S or T
Week 13
 Monday – Tax Booklet
 Tuesday - Behavior – Under paying stylist
 Wednesday – TDLR - One city starting with U or V
Week 14
 Monday – Tax Booklet
 Tuesday - Behavior – – One city starting with W, X, Y, or Z
 Wednesday - TDLR
Week 15
 Preparation for Final
 Business Plan/Portfolio Due
Week 16
 Final
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location in which you attend (such as doctors office, school, court, etc.)
Cosmetology Program Syllabus
CSME 1491
Page 17 of 17
The only excused absents will be accepted with an official letter header from the
location in which you attend (such as doctors office, school, court, etc.)