Service Professional
Advisory Council
SPAC Minutes
March 12, 2015
8:30am – 10:00am
School of Hotel & Restaurant Mgmt, Bldg #33, Rm #115
Hostesses: Suzanne Siler & Kim Knowles
Present: Andrea Graves, Dylan Rust, Justin Hagin, Karely Ramirez, Shari Miller, Kathleen Carpenter, Kim Knowles, Suzanne Siler, Trevor Luttinen
By Collaborate: Alicia Krzyczkowski, Mary Kate Wolter, Suzanne Lauer, Bernadette Presloid
Absent: Stephanie McCarthy, Yael Bernstein, Cheryl Goldberg, Mark Young
8:30am
Call to Order & Introductions
Called to order by Suzanne Siler with introductions for in-person attendees.
Suzanne Siler, Chair
8:35 – 9:25am
NAU Parking and Shuttle Services
Erin Stam, Director Parking and Shuttle Services
Erin introduced common topics of concern and questions about Parking and Shuttle Services (PSS) and reported on updates for each with
correlating details. PSS is glad to participate as a friendly campus colleague. Any questions, Erin welcomes to her direct line x1182.
Parking Fees in FY16: no increase planned at this time. The goal being to maintain a balance between meeting the needs of the
departmental operations including fuel and vehicle purchases and maintenance, 3rd party software systems for online and kiosk
purchasing; student-faculty-staff spaces, and guest spaces. Even though the costs of operations is increasing, and the state of the budget
is limiting, and with steady decline in permit sales in some recent salary savings and expected increase in enrollment is sustaining. In the
stricter budget climate, PSS is also cutting back where possible, such as limiting travel to conferences.
Budget facts for PSS: The Campus Master Plan includes the new parking garage planned in the footprint of P13 is at a total cost of $25M
with an annual mortgage of $2M. Annual lot repair is average $500K for all lots and more for garages – average $450K each. One parking
space costs an average of $18/20K to create and maintain.
PSS is an “auxiliary”, self-sustaining, non-university supported budget managing all operations and personnel expenses through its own
revenue. PSS does pay a standard Administrative Overhead Fee for doing business on campus. When the university previously offered
some funding towards parking lot repair and maintenance prior to 2009, it was cumbersome to coordinate scheduling, etc. It is better
now that PSS is 100% auxiliary which allows us the best flexibility to serve the needs of the campus efficiently.
Erin became the Interim Director in 2009 fulfilling a vital need for a more personalized customer service focus utilizing her previous years’
experience in Residence Life. PSS understands that when you when you put “people with their money = personal”. Erin worked with
three major professional consulting firms to ensure best practices and efficient use of resources (2009 for the lots, 2013 for operations
and 2015 for garages).
Incentives are offered through the Eco Bus Passes, one pass is available for each employee - 2,700 and to date an average of 1,500 are
distributed annually. New Eco Passes are micro-chipped to facilitate utilization in collaboration with NAIPTA.
Compared to other peer universities reviewed (20), NAU ranks well in ability to offer flexible permits with close proximity to buildings,
and mid-range in pricing.
Though interior campus lots have decreased (2,000 less) due to increased campus building projects, overall parking space availability is
still relatively good – there are 9,000 spaces and 7,000 permits currently. The priority in lot and permit designation is:

Student residents – close to residence

Faculty and Staff – close to academic and service buildings

Guests – commuter lots and metered spaces

Preserve North Campus employee spaces since fewer than on South Campus

Offer a flexible option for North Garage permits that will allow for South Lot also (this replaces the PGAE option)

Continue to promote options like the vRide car pool and the Enterprise care share programs
Updates for FY16 include:

Rerouting of the North Quad road to include the bike lane but with added 2-way option at the intersection at Gammage and
Blome (must drive behind Gammage to access).

Consider more single space meters (credit card only) by Gammage, Southside of Union and at HLC

New residence hall through private-public partnership with NAU and American Campus Communities is planned in the parking
lot space at Gabaldon. President Cheng calls for completion in Spring 2016. Runke Drive will be re-routed but remain an EastWest thruway.
Q. Will any of the disabled spaces be replaced after construction projects are complete (ex. by Extended Campuses) and if so will they
remain feasible to access physically if positioned far from buildings? Yes, some will be considered for reinstating (P9, P11 and P19 as
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Advisory Council
examples) but in consideration are the others factors tied to each disabled space such as sidewalk and building accessibility. Disability
Resources is in this conversation and one existing option through campus golf carts are not sustainable year round with weather
considerations. The Firefly 3-wheeled vehicle is considered but fiscally challenging at $35K each plus licensed drivers and maintenance.
Though the Campus Master Plan calls for increased parking space movement to the exterior of campus, there will be continued
discussion and debate over the feasibility and meeting needs for all constituents.
Q. Are there more “blended” lots in consideration like P30? Not at this time. Commentary of from North Campus employees with AE
permits is very positive on the blended configuration. (reminder - all commuter lots accommodate AE)
Q. Have you considered a more robust “public service campaign” to get the word out about the positive aspects of PSS? Yes, and a
current re-classification in our department will allow for our staff to better manage separately the front desk operations versus
marketing.
Q. As campus demographics become “younger”, are permit sales correlating? No, permit sale decline has been across the board on
campus, though of the student population, we do see more freshman buying permits now.
9:20 – 10:00am
SPAC Business
SPAC Committees

Supervisory Training (Brown Bag Lunches): no further events for FY15

Publicity (Newsletter/Website): no update

SPAC Ambassadors: no update

Service Projects: Follow-up from Holiday family assistant project – we over-achieved for the family with gifts and $250 was collected for
the gas bill with $7 used for administrative. April Avenue Clean-up will be scheduled soon.

Annual Meeting/Mixer: Thu 4/16/15 12-1p in UU Havasupai A/B. Catered menu include cheese and veggie/dip trays and egg rolls for a
total of fee of $588.04. Guest speaker is reserved – VP Jennus Burton who will offer updates on campus building and construction
development and general fiscal information.

Leadership Award: Nomination form is posted on the SPAC website – due 3/26 – open to all Service Professionals.
University Committees

President’s Cabinet: meeting cancelled – no report. https://www4.nau.edu/pair/CabinetReports/Cabinetindex2014.htm

President’s Strategic Planning & Budget Council: Focus was on preparation for ABOR at the HCCC and major area reviews. President
Cheng called to push back to Strategic Plan process by 6 months for her to get a better foothold on the budget and future planning. Goal
is to complete by Spring 2016 to coincide with the new NAU Advancement Giving Campaign. ABOR presentation went positively. See full
recording at NAUTV and more details at http://nau.edu/Strategic-Planning/Planning-Council/ SPAC sub needed for 3/27 – Shari
volunteers.

Academic Standards Committee: Meets 3/13 - no report. http://nau.edu/Provost/OCLDAA/Academic-Standards-Committee/

Employee Development Day Conference: 5/20/15 Passport to Excellence – Develop U. Snacks AM/PM but no lunch. Location is set for
FCB/DuBois. Call for presenters forthcoming through HR.

Classified Staff Advisory Council: no report

Commission on Ethnic Diversity: http://www.nau.edu/ced/

Commission on the Status of Women: no report. http://nau.edu/csw/

Faculty Senate: Change of plans necessary due to planned speakers unable to attend – Regent Mark Killian, Chair of the Executive
Committee and NAU President Rita Cheng. Focus areas included Ad Hoc Committee reports on non-tenure status among the Senate – bylaws are in review concerning rites to speak, vote, etc. note that 47% of NAU faculty are non-tenured; and the faculty evaluation system
is still in review with a discussion of how the subjective student surveys play a role; and a discussion of “master syllabi” currently in use at
other universities. Shari presented on the State Authorization Reciprocity Agreement, SARA. A video recording of her presentation is
available via the Senate BbLearn shell. Regent Killian is rescheduled to speak at the 4/20 meeting. SPAC sub needed – Kathleen Carpenter
volunteers. http://nau.edu/faculty-senate/

Benefits: no report. http://nau.edu/Human-Resources/Benefits/

Commission on Disability Access and Design: New Chair Lanterman is confirmed. Consolidating efforts for similar commissions.
President Cheng will speak at the 4/22 meeting and we are preparing questions to include how she defines disability and campus access
mapping. A guest-speaker in medical technology is scheduled for 4/1 in FCB Gardner. The CDAD Leadership Award will be given at the
4/28 Diversity Banquet at HCCC (campus wide participation encouraged – RSVP to Lauren Copeland-Glenn.
https://www5.nau.edu/diversity/commission/LeadershipAward.aspx

Parking and Transportation: have not met, no report. http://nau.edu/parking-shuttle-services/

Portal Steering Committee: no report.

LGBTQA - Queer AZ Conference was a success with great attendance including a waitlist. Safe Zone training is ongoing and all campus is
encouraged to attend. The Rainbow Connection is 4/3 2-4pm in DuBois Ballroom. Q-Chat is a competition for students collecting study
hours. GA position now posted. Drag Show by PRISM was a success raising $1,000 for scholarship, 2nd event scheduled 3/26. Coconino
County has increase in AIDS. 1st and 3rd Wednesdays free testing available at HLC. NAU Legal is reviewing bias protocol for reporting.
Negotiations continue with Jane Kuhn for increased gender options on the NAU application and in Louie. A restroom in the UU has been
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Advisory Council
identified as an option for a gender neutral option. President Cheng remains committed to LGBTQA issues and realized that NAU ranks in
the top of safe and appealing school and that this positively effects enrollment. http://nau.edu/lgbtqa/
Minutes from February 2015 meeting – approved by majority
Good of the order: n/a
Meeting concluded: 9:57am
Next Meeting: SPAC Mixer 4/16 12-1pm, UU Havasupai A/B. VP Jennus Burton is guest speaker. Please invite and bring along 2-3 Service
Professional colleagues to be well-represented!