Sophia Zhong
2507 Villas Drive West, Amherst, NY 14228
Phone: (646) 204-7993  E-Mail: sophiazh@buffalo.edu
EDUCATION
University at Buffalo, The State University of New York
Bachelor of Science in Business Administration
Financial Analyst Concentration
Expected 2018
Buffalo, New York
WORK EXPERIENCE
University at Buffalo Governors RESFIT Gym
Buffalo, New York
Position: Receptionist/Desk Clerk
Sept. 2014 - Present
 Answer all incoming calls to provide help to customers and future members; redirected calls to higher
management.
 Provide information about the RESFIT gym and all other gyms associated with RESFIT. This includes
personal trainers, promotions, and other facilities offered by the gym
 Maintain an organized system to log members and staff
Pete’s Clam Stop
Brooklyn, New York
Position: Cashier/Waitress/Sales Associate
May. 2015 - Aug. 2015
 Applied excellent customer service and communicated efficiently with international customers
 Worked cohesively with fellow employees while keeping a friendly and respectful manner
 Maintained attention to detail to ensure all orders were correct before being served; Offer assistance to
customers when needed or asked for
 Maintained a pleasurable persona in order to sustain customer satisfaction
Forever21
New York, New York
Position: Sales Associate
June. 2014 - Aug. 2014
 Assisted customers with finding apparel and pricing
 Approached browsing customers and initiated conversation to determine buying preferences
 Maintained constant presence on sales floor to address customer needs and well as informed customers
on sales and promotions throughout the store
LEADERSHIP EXPERIENCE
Light and Love Home
Brooklyn, New York
Position: Team Leader/Teacher/Tutor
Dec. 2013 - Feb. 2012
 Taught math and English to an after school class of around 15 third-grade students while enforcing rules
and regulation towards students and coworkers in classroom and other recreational areas
 Assisted students in their day school assignments such as homework that was assigned or classwork they
didn’t understand and created coursework relevant to class level
 Organized activities for students for holidays and other events; maintained an organized system of
collecting student progress and grades
SKILLS
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Proficient in Excel
Proficient in Access
Proficient in use of social media