Lauren C. Napierala
716-352-0542
lnapiera@buffalo.edu
OBJECTIVE
To obtain an internship where I can utilize my marketing and customer
service experience to make a positive contribution to the company
EDUCATION
UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK
Bachelor of Science in Business Administration, expected May 2016
Concentration: Marketing
EXPERIENCE
Advanced Body Care, Depew, NY
Receptionist/Assistant 12/2013-Present
 Effectively manage social media accounts ensuring thorough
saturation
 Create effective advertisements increasing clientele and sales
 Display excellent communication and interpersonal skills maintaining
client relationships and increasing sales
 Train new employees in all facets of administrative work
 Assist with payroll processing
 Implemented more regular inventory checks ensuring accuracy
 Make purchases for business ensuring inventory and supplies are
readily available
 Handle paperwork to keep licensing, insurance, etc. up to date
 Maintain client records and appointment books ensuring efficiency
Darien Lake, Darien, NY
Rides Attendant Summer 2013
 Greet guests and interact with them in a positive manner
 Maintain a fun and safe environment to ensure the best experience for
guests
 Trained to handle emergency situations in a calm and effective manner
Southtowns YMCA, West Seneca, NY
Member Services Representative, 10/2010-06/2011
 Greet members personally and on the telephone
 Assist members with membership sales and billing inquiries
 Maintain member records on customer service software
 Worked telethons for the Strong Kids Campaign increasing donations
Tops Markets, Alden, NY
Customer Service Representative, 08/2009-10/2010
 Assist customers with issues, returns, and purchases in a friendly and
timely fashion
 Balance cash, credit and check sales every night ensuring accuracy
and performing reconciliations when necessary
COMPUTER
SKILLS
Mac and Windows
Microsoft Word, Excel and PowerPoint
Adobe Photoshop