THE PRESIDENTS AWARD FOR
QUALITY
“In recognition of your service to
customers and commitment to
excellence…”
Scott Klucken
Agenda
 What is the Presidents Award for Quality?
 What is the purpose of the Award?
 What are the benefits of participation in the
program?
 Core Values and Concepts
 Performance Excellence Criteria
Agenda (cont.)
 Eligibility and Limitations
 Real world example
 Exercise
What is the Presidents Award for
Quality?
 Created in 1988
 Two winners selected annually
 Recognizes federal organizations
 Administered by the Office of Personnel
Management
 Federal Government’s equivalent of the
Malcolm Baldridge National Quality Award
What is the purpose of the
Award?
 Recognize Federal Government
organizations for improvement
 Promote sharing of improvement
information between agencies
 Provide models to asses performance
 Provide a framework to deal with change
and planning
What are the benefits of
participation in the program?
 You don’t have to win the award to receive
the benefits
 Improve performance
 Improve quality
 Get Results
Benefits of program
participation (cont.)
 Become more responsive to customers

Objective review of your organizations
performance
 Valuable feedback
 Use of criteria for self assessment
Core Values and Concepts
Visionary Leadership - senior leaders’ capacity for
setting key directions for the organization by action and
example
 Customer-Driven - the organization’s focus on its
customers and the ability to ensure its operations meet
their needs
 Organizational and Personal Learning - the ability
of the organization to acquire, share and use knowledge
to improve

Core Values and Concepts (cont)
Valuing Employees and Partners - commitment to
employees and partners in order to optimize the
opportunities for success in their work environment
 Agility - ensuring flexibility and the capacity to act
speedily
 Focus on the Future - operating strategically and
possessing a long-range orientation

Core Values and Concepts (cont)
Managing for Innovation - the capacity to develop
creative and effective products and solutions
 Management by Fact - reliance on data and analysis
in decision making
 Public Responsibility and Citizenship - proactive
and responsive commitment to the needs and concerns
of the community and larger public

Core Values and Concepts (cont)
Focus on Results and Creating Value - the
orientation to managing toward key outcomes for
mission accomplishment and meeting customer needs
 Systems Perspective - the ability of the organization
to view its operations holistically and understand how its
parts interact; the ability to align activities effectively

Performance Excellence Criteria
and Point Values
 Leadership
 Strategic Planning
 Customer Focus
 Information and Analysis
 Human Resource Focus
 Process Management
 Business Results
Total Points
125
95
95
95
95
95
400
1000
Eligibility
 To apply an organization must:
• be a part of the executive branch of the Federal
Government
• have no fewer than 100 full-time Federal
Employees
• be autonomous, with its own defined mission
• provide products and/or services to
customers outside its own organization
Eligibility of Previous Award
Recipients
 An organization and any of its sub-
components may not compete in the
President’s Quality Award Program during
the same year
 Winners are not eligible to compete for the
same award for four subsequent years
Limitations
 Each Cabinet department and executive
agency may submit a maximum number of
applications, according to its size
• Up to 20,000 employees---4 applications
• Up to 50,000 employees---5 applications
• Over 50,000 employees---6 applications
Real World Example:How the
Award can help everyone
 Defense Contract Management Command
Long Island, winner of the 1998 Presidential
Award for Quality, saved taxpayers $116
million in fiscal year 1997 through their
commitment to quality and their pursuit of
the Presidential Award for Quality.
Exercise
 The Presidential Award for Quality was
established in what year?
a. 1978
b. 1988
c. 1998
 The Presidential Award for Quality is the
Federal equivalent for which other Quality
Award?
Summary
 Presidential Award for Quality, established
in 1988, recognizes two federal government
organizations for improvement
 Promotes sharing of information and
provides a framework for quality
 Participants get winning results by
participation alone
 Core values and Concepts help to guide
organizations along the way to success
Summary (cont)
 Performance Excellence Criteria provide
feedback to gauge progress and identify
problem areas
 Organizations must follow guidelines in
order to participate
 Real world benefits extend beyond
participating organizations
Bibliography
DCMC Long Island wins Presidential Quality Award.
www.dla.mil/Dimensions/july98
Presidential Quality Award Program. www.opm.gov
President’s Quality Award. http://propertydisposal.gsa.gov
Russell, Roberta S., and Bernard W. Taylor III. Operations Management.
3rd ed. New Jersey:Prentice-Hall, 2000.
Two DCMC units named finalists for Presidential Quality Award.
www.dla.mil/Dimensions/janfeb99