I. Definition
• In the 1990’s
– US: Malcolm Baldrige National Quality Award
– In Japan: ??
• In 1995 the JPC-SED
– Japan Quality Award
“to support a structure that will create
values needed by customers and
markets, and that can maintain longterm competitiveness”
• Over ten years: 145 companies have applied
• 21 companies have received the award
• Award winners are expected to widely
introduce their management activities for
three years
• 6 companies, two each from the manufacturing
sector, the service sector, and medium/small
companies, will be given the JQA.
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NEC
Asahi Breweries
Chiba-Isumi Golf Club
Nihon Research Institute
Yoshida Original Co. Ltd.
Ricoh
Fuji Xerox
II. Award Framework
• The Japan Quality Program
– core values
– measures
• Modeled after the self-assessment theory of
the Malcolm Baldrige National Quality
Award
Assessment Criteria
• not merely a judging standard
• state-of-the-art framework of the theory and
process of management innovation
– used to deepen management quality
understanding
– self-assessment practice to achieve
management innovation in Japanese business.
Components of the Assessment
Criteria
1. Concept
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Customer focus
Individual capability
Employee oriented
Public responsibility
2. Core values
Leadership
Knowledge
Management
Partnership
Management by
fact
Fairness
Process
Agility
Social and
Environmental
Globalization
Innovation
Quality
3. Framework
4. Categories, Items, Areas to Address, and
Theory of the Assessment Item
• Categories are based on the eleven Core Values. The
eight categories consist of 23 items (Assessment
Items) that are universally essential to management
systems in every organization.
• The Scoring Guidelines indicate six levels of
management conditions
– “maturity level model.”
Stages in the Award Cycle
• Application
• 3 stage review process
– Independent
– Consensus
– Site visit
• Feedback report
• Plan and implement improvements
III. Future Trends and
Development
• Seen as being in its developmental stage.
• Needs to be further refined and its impact
on the industry magnified.
• Plans to expand the eligibility categories to
the following sectors: education, medical
and health care, and government or public
service.
IV. Real Life Example
Ricoh Global
• Ricoh - Managing for Excellence
V. Exercise
• Think about your own company
• Choose one of the five factors in the JQA
framework
• Make a list of what your companies is doing
well in that factor and what is not doing so
well
• What did you find?
• How can you improve on the things that
your company is not doing so well?
• What makes the other list to be good?
– Can you apply similar processes to improve
other areas of your company?
VI. Summary
• JQA created to promote the improvement of
management quality of Japanese enterprises
• JQA is not administered by government but by
industry itself.
• Only manufacturing, service, and small and
medium enterprises can apply
• Can be used as a guideline to better understand
management quality and to practice selfassessment in order to achieve management
innovation
VII. Bibliography
• http://www.jqac.com/Website.nsf/NewMain
PageE?OpenPage
• http://www.jpcsed.or.jp/eng/award/index.html
• http://www.apo-tokyo.org/00e-books/IS11_GlobalComp/01.summary.global.pdf
• http://www.rei.ricoh.com/download/managi
ng_for_excellence.pdf