Communications at Work
Communications at Work
A Work Readiness course for Refugee ESL Students
ADULT ESL | COLLEGE AND CAREER READINESS | CENTRAL PIEDMONT COMMUNITY COLLEGE
__________________________________________________________________________________________
Class Dates and Times: [INSERT]
Class Location: [INSERT]
Instructor: [INSERT]
Instructor Email: [INSERT]
Instructor Phone: [INSERT]
__________________________________________________________________________________________
Class Description
This ESL Low Beginning (NRS 2) course is designed to develop all four skill areas (reading, writing, speaking,
and listening), with a particular emphasis on workplace culture including workplace conversations, behavioral
and linguistic norms, misunderstandings, accidents, and safety.
Expected Learning Outcomes
By the end of this course, students will be able to…
 Make introductions in the workplace
 Discuss personal information with the employee
 Fill out a simple job application form
 Respond to the questions on the job interview
 Clarify misunderstandings in the workplace
 Distinguish different occupations
 Recognize appropriate skills to perform a job
 Discuss activities performed at work
 Identify employee’s responsibilities at work
 Recognize and respond to basic instructions at work necessary for successful communication with the
supervisor
 Read and discuss a work schedule
 Report an accident or emergency in the workplace
 Read basic safety signs in the workplace
 Identify safety items in the workplace
Course Text
Saslow, J. and Collins, T. (2001). Workplace Plus: 1 Living and Working in English. Longman: New
York.
Attendance
Students should attend each class session, but must attend at least 80% of the instructional hours to successfully
complete the course. The instructor should be informed of any absences.
Cell Phones
You must turn the volume off on your cell phone when you come to class. You are not allowed to talk on the
phone in class. You are not allowed to send text messages in class.
Level 2 | Civics | Central Piedmont Community College
Communications at Work
Inclement Weather
The classes might be affected by inclement weather. All classes are cancelled with CPCC is closed due to
weather changes, such as severe thunderstorms, tornados, hurricanes, flooding, or snowstorms. Please check the
CPCC website at CPCC.edu or the local news station during inclement weather for class cancelations.
Academic Integrity
Students are bound by the policies stated in the Central Piedmont Community College Handbook. A student
violating these policies may be subject to academic discipline.
Students with Disabilities
CPCC is committed to making reasonable accommodations to assist individuals with disabilities in reaching
their academic potential. If you have a disability with may impact your performance, attendance, or grades in
this course and require accommodations, you must first register with Disabilities Counseling Services
(cpcc.edu/disabilities). Disability Counseling Services is responsible for coordinating classroom
accommodations and other services for students with disabilities. Please note that classroom accommodations
cannot be provided prior to your instructor’s receipt of an Accommodations Form, signed by you and your
Disability Counselor.
Class Schedule
These units were designed with the students’ expressed needs and goals in mind.
In light of this, the instructor reserves the right to alter this schedule at any time
to more effectively address student needs and goals as they are further defined.
Module 1: Starting a Job – INSERT DATES
*Registration and an introduction to the class
 Course goal setting and expectations
 Preparing for a job interview
 Discussing personal information
 Filling out a simplified job application form
Module 2: Skills and Opportunities – INSERT DATES
 Distinguishing occupations
 Reading job postings
 Discussing work skills
Module 3: Activities at Work – INSERT DATES
 Employee’s responsibilities at work
 Activities performed at work
 Discussing a work schedule
Module 4: Health and Safety – INSERT DATES
 Calling in sick
 Reporting an accident or emergency in the workplace
 Reading safety signs in the workplace
 Identifying safety items in the workplace
Level 2 | Civics | Central Piedmont Community College