NZQA registered unit standard
Title
14648 version 5
Page 1 of 4
Model and reinforce positive behaviour in a prison environment
3 Credits 3 Level
Purpose This unit standard is for people working as officers in a prison environment and covers officers’ personal presentation, and effective communication with and counselling of prisoners.
People credited with this unit standard are able to:

present self in a professional manner;

communicate professionally and effectively with prisoners; and

advise and support prisoners.
Classification
Available grade
Entry information
Offender Management > Prisoner Management
Achieved
Recommended skills and knowledge
Unit 14622, Implement staff, visitor, and prisoner safety in a prison environment, or demonstrate equivalent knowledge and skills.
Explanatory notes
1 This unit standard is intended for workplace assessment.
2 Boundaries of unit standard
This unit standard does not cover formal counselling usually performed by a Social
Services worker or professional counsellor.
ElectroTechnology Industry Training Organisation
SSB Code 100401

New Zealand Qualifications Authority 2020

NZQA registered unit standard 14648 version 5
Page 2 of 4
3 References
Corrections Act 2004;
Corrections Regulations 2005;
Crimes Act 1961;
Crimes of Torture Act 1989;
Criminal Justice Act 1985;
Department of Corrections Code of Conduct;
Health and Safety in Employment Act 1992;
New Zealand Bill of Rights Act 1990;
Parole Act 2002;
PS Operations Manual , Department of Corrections, available at http://www.corrections.govt.nz/policy-and-legislation/ps-operations-manual.html
;
Privacy Act 1993;
Sentencing Act 2002; and their subsequent amendments or replacements.
4 Assessment range a Performance of the outcomes of this unit standard must meet all the principles of behaviour and criteria as detailed in the Prison Services Operations Manual
(PSOM), Department of Corrections (available at http://www.corrections.govt.nz/policy-and-legislation/ps-operations-manual.html
), the Department of Corrections Code of Conduct, other documented national policies and procedures, and prison-specific procedures. b The range statements in this unit standard must be applied according to prison- specific equipment, procedures, and processes.
Outcome 1
Present self in a professional manner.
Evidence requirements
1.1 Wear approved uniform and maintain personal hygiene and appearance to the required professional standard.
1.2 Adhere to agreed times and timeframes.
1.3 Maintain a positive, professional, and ethical manner in all dealings with individuals, groups, and agencies that come into contact with the prison service.
1.4 Use language that meets the requirements of the situation, location, and type of interaction, and the Code of Conduct.
Outcome 2
Communicate professionally and effectively with prisoners.
ElectroTechnology Industry Training Organisation
SSB Code 100401

New Zealand Qualifications Authority 2020

NZQA registered unit standard
Evidence requirements
2.1 Give prisoners clear, concise, and reasonable instructions and seek feedback to determine levels of prisoner understanding.
2.2 Avoid use of sexist, racist, and pro-criminal language and discourage it in others.
14648 version 5
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2.3 Communicate with prisoners at a level and manner that is understood by all parties.
2.4 Maintain a controlled and calm manner in the face of uncooperative and/or aggressive prisoner behaviour.
2.5 Respond to prisoner requests fairly and consistently in a manner that reinforces the relationship between the prisoner and the officer.
Outcome 3
Advise and support prisoners.
Evidence requirements
3.1 Meet defined officer behaviour standards of professionalism and trustworthiness in advising and/or supporting situations.
3.2 Utilise active management skills to positively influence prisoners.
Range knowledge, communication, responsiveness, exerting influence.
3.3 Implement motivational enhancement strategies to encourage prisoner changes.
3.4 Take a collaborative problemsolving approach to prisoners’ issues.
Range define problem, identify goal, brainstorm alternative solutions, try out the most promising solution.
3.5 Ensure confidentiality of prisoner information unless the safety and security of individuals and the prison are at risk.
ElectroTechnology Industry Training Organisation
SSB Code 100401

New Zealand Qualifications Authority 2020

NZQA registered unit standard 14648 version 5
Page 4 of 4
Planned review date 31 December 2016
Status information and last date for assessment for superseded versions
Process Version Date Last Date for Assessment
Registration
Revision
1
2
29 June 1999
3 April 2001
30 June 2012
30 June 2012
Review
Review
3
4
25 July 2006
17 September 2010
30 June 2012
30 June 2012
Review 5 20 May 2011 N/A
Consent and Moderation Requirements (CMR) reference 0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do
.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Consent requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation reviewcomments@etito.co.nz
if you wish to suggest changes to the content of this unit standard.
ElectroTechnology Industry Training Organisation
SSB Code 100401

New Zealand Qualifications Authority 2020