NZQA registered unit standard
29381 version 1
Page 1 of 4
Title
Respond to emergencies and maintain security of all people, trains
and equipment on the rail network
Level
3
Purpose
Credits
9
This unit standard is for those employed in rail network
operations.
People credited with this unit standard are able to demonstrate
knowledge of the response to common emergencies;
demonstrate knowledge of maintaining the security of people,
trains and equipment and manage disruptive behaviour,
uncontrolled evacuations, and crowds on the rail network.
Classification
Rail Transport > Rail Operations
Available grade
Achieved
Recommended skills
and knowledge
Unit standard 29378, Demonstrate and apply knowledge of the
rail operating environment and safety procedures or
demonstrate equivalent knowledge and skills.
Explanatory notes
1
Assessment against this unit standard is to be carried out within an organisation
operating under a current Rail Licence issued in accordance with the provisions of
the Railways Act 2005 and subsequent amendments. The term ‘operator rules and
procedures’ referred to in this unit standard are those that the organisation has in
place to meet the requirements of the Rail Licence.
2
Legislation relevant to this unit standard includes the Health and Safety in
Employment Act 1992, which will be replaced by the Health and Safety at Work Act
2015 when it becomes effective on 4 April 2016, Railways Act 2005.
3
Definitions
Rail corridor – the railway line and adjacent land and structures.
Operator rules and procedures – Rail Operating Rules, Procedures & Local Network
Instructions (RORP); Rail Operating Code (ROC), and local bulletins or notices
relevant to the task which may include local operating procedures, work site safety
plans and standard operating procedures.
Rail network – the network managed by the party who is delegated to authorise the
occupancy and movement of trains and other Rail Service Vehicles.
Competenz
SSB Code 101571
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4
29381 version 1
Page 2 of 4
Assessment information
The literacy and numeracy requirements of this unit standard require candidates to
be able to read and interpret rail operator rules and procedures, communicate with
passengers and other crew, interpret and comply with rail signage and warnings.
All work practices must meet operator rules and regulations, recognised codes of
practice and documented worksite safety procedures (where these exceed the
codes) for personal, product, and worksite safety, and the obligations required under
current legislation.
Assessment of techniques to manage disruptive behaviour, uncontrolled
evacuations, and crowds may include practical demonstrations in spaces which
provide realistic simulated conditions appropriate to the assessment.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of the response to common emergencies
Evidence requirements
1.1
The response to common emergencies is detailed in accordance with rail
operator rules and procedures.
Range
1.2
common emergencies include but are not limited to fatalities –
collisions; natural disasters; tunnel evacuations; assisting with
platform and station evacuation.
The coordinated management of incidents is explained in accordance with rail
operator rules and procedures.
Range
include but is not limited to – Coordinated Incident Management
System (CIMS); working with emergency services.
Outcome 2
Demonstrate knowledge of maintaining the security of all people, trains and equipment on
the rail network.
Evidence requirements
2.1
Security requirements are identified and explained in accordance with rail
operator rules and procedures.
Range
Competenz
SSB Code 101571
security requirements include but are not limited to – preventing
and dealing with theft; identifying potential threats; responses to
terrorism alerts; dangerous goods.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
29381 version 1
Page 3 of 4
Outcome 3
Apply techniques to manage disruptive behaviour, uncontrolled evacuations, and crowds.
Range
Disruptive behaviour includes but is not limited to – difficult customers; drunken
customers; aggressive customers.
Evidence requirements
3.1
Customers exhibiting disruptive behaviour are identified.
3.2
Disruptive behaviour is managed in accordance with rail operator rules and
procedures.
3.3
Uncontrolled evacuations are managed in accordance with rail operator rules
and procedures.
3.4
Techniques are applied to control crowds in accordance with rail operator rules
and procedures.
Planned review date
31 December 2020
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
18 February 2016
N/A
Consent and Moderation Requirements (CMR) reference
0013
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Competenz
SSB Code 101571
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
29381 version 1
Page 4 of 4
Comments on this unit standard
Please contact Competenz at qualifications@competenz.org.nz if you wish to suggest
changes to the content of this unit standard.
Competenz
SSB Code 101571
 New Zealand Qualifications Authority 2016