8479 version 4
28-Jun-16
1 of 3
PUBLIC SECTOR SERVICE DELIVERY
Provide public sector services in
accordance with policy provisions and
terms of purchase agreements
level:
6
credit:
10
planned review date:
February 2006
sub-field:
Public Sector Services
purpose:
People credited with this unit standard are able to: interpret
policy provisions and protocols that impact upon service
delivery; interpret provisions of purchase agreements that
impact upon service delivery; ensure that service delivery
processes and systems comply with policies, protocols, and
agreements governing the delivery of services.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by The Skills Organisation.
special notes:
1
Definition:
client refers to users within own organisation, users from
community, users from external organisations.
2
Performance of the elements of this unit standard must
comply with relevant current legislation including the
Public Finance Act 1989 and the State Sector Act 1988.
3
Performance of elements of this unit standard will require
consideration
of
the
underlying
values
and
responsibilities of people working in the public sector
including the Treaty of Waitangi and its principles.
Elements and Performance Criteria
element 1
 New Zealand Qualifications Authority 2016
8479 version 4
28-Jun-16
2 of 3
PUBLIC SECTOR SERVICE DELIVERY
Provide public sector services in
accordance with policy provisions and
terms of purchase agreements
Interpret policy provisions and protocols that impact upon service delivery.
performance criteria
1.1
Terms and requirements of policy provisions are clarified in relation to service
delivery.
1.2
Terms of agreements incorporated in protocols are clarified in relation to service
delivery.
1.3
Specifications define performance objectives, measures, and standards
established in policy provisions and protocols, and assess impacts and
requirements in terms of service delivery.
element 2
Interpret provisions of purchase agreements that impact upon service delivery.
performance criteria
2.1
Terms and requirements of purchase agreements are analysed and potential
impacts of provisions are assessed in relation to service delivery.
2.2
Specifications define performance
established in purchase agreements.
objectives,
measures,
and
standards
element 3
Ensure that service delivery processes and systems comply with policies, protocols, and
agreements governing the delivery of services.
performance criteria
3.1
Specifications define targets and criteria incorporated in performance agreements
and processes, and systems provide for monitoring and evaluation of
achievement of targets and criteria.
3.2
Processes and systems incorporate provisions for controlling variability of
processes and products, and provisions for monitoring costs in relation to agreed
levels.
 New Zealand Qualifications Authority 2016
8479 version 4
28-Jun-16
3 of 3
PUBLIC SECTOR SERVICE DELIVERY
Provide public sector services in
accordance with policy provisions and
terms of purchase agreements
3.3
Processes and systems incorporate provisions for surveying satisfaction of
client(s) and the Minister with service delivery.
3.4
Processes and systems incorporate reporting provisions and standards in relation
to terms, requirements, and specifications of policies, protocols, and agreements,
and specific organisation reporting requirements.
3.5
Processes and systems incorporate provisions for managerial review, approval,
and sign off at the relevant level, and provisions and time frames for evaluation of
compliance with policies, protocols and agreements.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0121
http://www.nzqa.govt.nz/framework/search/index.do.
which can
be
accessed at
 New Zealand Qualifications Authority 2016