8487 version 4
28-Jun-16
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PUBLIC SECTOR SERVICE DELIVERY
Meet public sector organisation
requirements for the provision of
services
level:
5
credit:
10
planned review date:
February 2006
sub-field:
Public Sector Services
purpose:
People credited with this unit standard are able to: encompass
organisation values in service delivery systems and processes;
meet organisation objectives for service delivery; and comply
with organisation systems and procedures.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by The Skills Organisation.
special notes:
1
Performance of the elements of this unit standard must
comply with relevant current legislation including the
Public Finance Act 1989, the State Sector Act 1988 and
the Official Information Act 1982.
2
Performance of elements of this unit standard will require
consideration
of
the
underlying
values
and
responsibilities of people working in the public sector
including the Treaty of Waitangi and its principles.
Elements and Performance Criteria
element 1
Encompass organisation values in service delivery systems and processes.
performance criteria
 New Zealand Qualifications Authority 2016
8487 version 4
28-Jun-16
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PUBLIC SECTOR SERVICE DELIVERY
Meet public sector organisation
requirements for the provision of
services
1.1
Values expressed in organisation's corporate, management, and operating
statements are analysed and clarified in relation to expectations of public sector
service delivery systems and processes.
1.2
Values expressed in service delivery policy provisions, protocols, and purchase
agreements are clarified in relation to public sector service delivery systems and
processes.
1.3
Processes and systems developed are consistent with organisation's values and
public sector principles, conventions, and practice identified and clarified through
analysis processes.
element 2
Meet organisation objectives for service delivery.
performance criteria
2.1
Objectives defined in organisation's corporate, management, and operating
systems are clarified in relation to service delivery.
2.2
Objectives defined in policy provisions, protocols, and purchase agreements are
clarified in relation to service delivery.
2.3
Objectives defined in section and work group programmes are clarified in relation
to service delivery.
2.4
Service delivery management plans develop strategies and determine resources
required to achieve defined objectives.
2.5
Service delivery processes and systems established are consistent with and
capable of meeting defined objectives.
2.6
Monitoring and evaluation processes assess compatibility of service delivery
actions and outcomes with defined objectives.
element 3
Comply with organisation system and procedures.
 New Zealand Qualifications Authority 2016
8487 version 4
28-Jun-16
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PUBLIC SECTOR SERVICE DELIVERY
Meet public sector organisation
requirements for the provision of
services
Range:
operational and support systems and procedures.
performance criteria
3.1
Organisation systems and procedures are clarified in relation to specific service
delivery programmes, and processes established comply with those systems and
procedures.
3.2
Processes developed communicate the need for and explain the importance of
meeting organisation requirements.
3.3
Processes established define and designate accountability for compliance with
organisation systems and procedures.
3.4
Management processes identify and observe reporting requirements for
compliance with organisation systems and procedures.
3.5
Monitoring and evaluation processes assess compatibility of service delivery
actions and outcomes with organisation systems and procedures.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
 New Zealand Qualifications Authority 2016
8487 version 4
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PUBLIC SECTOR SERVICE DELIVERY
Meet public sector organisation
requirements for the provision of
services
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0121
http://www.nzqa.govt.nz/framework/search/index.do.
which can
be
accessed at
 New Zealand Qualifications Authority 2016