20365
28-Jun-16
1 of 5
PUBLIC SECTOR COMPLIANCE
MANAGEMENT
Investigate and action consumer
complaints as an Inspector of Weights
and Measures
level:
6
credit:
6
planned review date:
December 2006
sub-field:
Public Sector Services
purpose:
People credited with this unit standard are able to: receive
and record consumer complaints on alleged breaches of the
weights and measures legislation; plan the investigation of
the alleged breach; investigate the consumer complaint; and
conclude the complaint investigation as an Inspector of
Weights and Measures.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by The Skills Organisation.
special notes:
1
This unit standard is intended for people who are
employed in the New Zealand public sector in the role
of Inspector of Weights and Measures. The content is
based on the Weights and Measures Act 1987 and the
Weights and Measures Regulations 1999 and their
subsequent amendments.
2
Definitions
Organisation in the context of this unit standard is the
Ministry of Consumer Affairs Measurement and Product
Safety Service.
Organisational requirements in the context of this unit
standard includes policy and procedures of the Ministry
of Consumer Affairs Measurement and Product Safety
Service.
 New Zealand Qualifications Authority 2016
20365
28-Jun-16
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PUBLIC SECTOR COMPLIANCE
MANAGEMENT
Investigate and action consumer
complaints as an Inspector of Weights
and Measures
Public Sector covers all publicly owned organisations
which are connected to the institution of New Zealand
government, both central and local, and which include
public service, crown entities, non-uniformed staffs of
the services and forces, offices of Parliament, and local
authorities.
Public Service is part of the State sector, and consists
of all the ministries and departments of state which
carry out core government business which are listed in
the First Schedule of the State Sector Act 1988.
State Sector applies to all national institutions of central
government.
Elements and Performance Criteria
element 1
Receive and record consumer complaints on alleged breaches of the weights and
measures legislation.
performance criteria
1.1
Complaint details are received and recorded in accordance with organisational
requirements.
1.2
Complaints are screened to ensure they are within the scope of the weights and
measures legislation.
1.3
Complainants are advised of the investigative procedure and timelines for
feedback.
element 2
Plan the investigation of the alleged breach of the weights and measures legislation.
performance criteria
2.1
Possible breaches of the weights and measures legislation are assessed.
 New Zealand Qualifications Authority 2016
20365
28-Jun-16
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PUBLIC SECTOR COMPLIANCE
MANAGEMENT
Investigate and action consumer
complaints as an Inspector of Weights
and Measures
2.2
Trader history and complaint precedents are researched.
2.3
Suitable specialist test equipment is chosen.
2.4
Enforcement and compliance policies and procedures are researched.
2.5
Appropriate documentation is selected.
Range:
may include but is not limited to – warrant to enter dwelling house,
checklists, infringement offence notice, forms.
element 3
Investigate the consumer complaint on the alleged breach of the weights and measures
legislation.
performance criteria
3.1
Inspector is introduced to the trader, proof of identity and authority is provided.
3.2
Reason for investigation is explained to trader.
3.3
Evidence is gathered to substantiate a breach in accordance with organisational
requirements.
Range:
may include but is not limited to – interview notes, invoices, seized
goods, test results.
element 4
Conclude the complaint investigation.
performance criteria
4.1
Trader is advised of the inspection results.
4.2
Trader’s explanation is documented.
4.3
Legal requirements and obligations are explained to the trader where
appropriate.
 New Zealand Qualifications Authority 2016
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PUBLIC SECTOR COMPLIANCE
MANAGEMENT
Investigate and action consumer
complaints as an Inspector of Weights
and Measures
4.4
The trader is advised of the possible outcome of any breaches detected in
accordance with organisational requirements.
4.5
Action required to remedy any non-compliance is determined and applied
according to organisational requirements.
Range:
4.6
may include but is not limited to – infringement offence notice,
legal proceedings, letter of warning, removal of goods from sale.
All inspection documentation is completed in accordance with organisational
requirements.
Range:
may include but is not limited to – complaint form, interview notes,
checklists, inspection reports, seized goods report, letter of
warning, breach report, infringement offence notice, certificate of
incorporation.
4.7
Follow up activities are planned if required.
4.8
Complainant is informed of outcome of investigation in accordance with
organisational requirements.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
 New Zealand Qualifications Authority 2016
20365
28-Jun-16
5 of 5
PUBLIC SECTOR COMPLIANCE
MANAGEMENT
Investigate and action consumer
complaints as an Inspector of Weights
and Measures
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0121 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
 New Zealand Qualifications Authority 2016