13085 version 3
28-Jun-16
1 of 5
MANAGE SOCIAL SERVICES
Provide information for governance
decision making in a social service
provider setting
level:
4
credit:
3
planned review date:
June 2006
sub-field:
Social Services
purpose:
This unit standard is for people within social service provider
settings who are responsible, or intend to have responsibility,
for providing information to the governing body to assist
decision making by that body.
People credited with this unit standard are able to define and
gather information required for governance decision making
in a social service provider setting, and provide information
required for governance decision making in a social service
provider setting.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
 New Zealand Qualifications Authority 2016
13085 version 3
28-Jun-16
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MANAGE SOCIAL SERVICES
Provide information for governance
decision making in a social service
provider setting
special notes:
1
People awarded credit in this unit standard are able to
implement Te Tiriti o Waitangi in the social services
according to the authority and resources available to
them, and are able to demonstrate application of this
competence to the context of assessment for this unit
standard (for further clarification, please refer to Unit
7928, Implement Te Tiriti o Waitangi in the social
services).
2
This unit standard covers the competencies required for
contributing information to assist governance decision
making, from the perspective of the role holder’s actual
or proposed area of responsibility within a social service
provider.
3
This unit standard may be assessed on the basis of
evidence of demonstrated performance in the work
place, or through the use of simulated work place
situations that closely approximate the performance
required in workplace settings.
4
All communications are treated confidentially. The
scope and limits of confidentiality are defined through
negotiation and informed consent, and criteria
established by legislation, ethical practice, and service
provider guidelines. In the context of this unit standard,
sources of criteria established by legislation, ethical
practice, and service provider guidelines include but are
not limited to: legislation or founding documents
governing operations of the social service provider,
Official Information Act 1982, Privacy Act 1993,
Evidence Amendment Act (No 2) 1980, codes of
practice issued by the Privacy Commissioner, social
service codes of ethics, and service provider guidelines,
protocols, staff manuals, strategic plans, kawa or
tikanga.
 New Zealand Qualifications Authority 2016
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MANAGE SOCIAL SERVICES
Provide information for governance
decision making in a social service
provider setting
5
Characteristics and needs of the people being
interviewed may be physical, spiritual, or mental, and
include age and stage of development, culture,
disability, gender, health status, language, sexual
orientation, and needs for physical comfort, safety, and
privacy.
Elements and Performance Criteria
element 1
Define and gather information required for governance decision making in a social service
provider setting.
performance criteria
1.1
Information requirements are identified according to specification, job
instructions, and by consultation with the governance body of the social service
provider.
1.2
All relevant sources from which information can be gathered are identified
according to specification, job instructions, and by consultation with the
governance body.
Range:
relevant sources from which information can be gathered - written
sources, personal interviews with stakeholders, personal
interviews with nominated personnel.
1.3
The identified information sources are accessed and reviewed for usefulness,
reliability, and cost.
1.4
Personal interviews are conducted using methods that acknowledge the
characteristics and needs of the people being interviewed.
 New Zealand Qualifications Authority 2016
13085 version 3
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MANAGE SOCIAL SERVICES
Provide information for governance
decision making in a social service
provider setting
1.5
Information gathered is evaluated for validity, reliability, sufficiency, timeliness,
and implications for governance decision making or action.
1.6
Information is recorded to the required level of accuracy and detail for its
significance and use, and stored for ready access and retrieval.
1.7
Information is gathered, recorded, and stored according to criteria established
by legislation, ethical practice, and service provider guidelines.
element 2
Provide information required for governance decision making in a social service provider
setting.
performance criteria
2.1
The information is organised and presented in sufficient detail to facilitate
decision making by the governance body of the social service provider.
2.2
The style and language in which the information is provided meet the need for
clarity and understanding by the governance body.
2.3
The information is referenced according to source and date.
2.4
Conclusions and recommendations contained in any report to the governance
body are based upon analysis and interpretation of the information, justified by
reasoned argument and relevant evidence.
2.5
The information is submitted to the governance body within the specified time
period.
 New Zealand Qualifications Authority 2016
13085 version 3
28-Jun-16
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MANAGE SOCIAL SERVICES
Provide information for governance
decision making in a social service
provider setting
2.6
Where no time period is specified, the information is submitted to the
governance body according to the time needed for members of the governance
body to consider the information prior to decision making or action.
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016