20371
28-Jun-16
1 of 8
TAMARIKI ORA - WELL CHILD
SERVICES
Demonstrate skills for working with
families or whānau in Tamariki Ora Well Child services
level:
4
credit:
15
planned review date:
November 2005
sub-field:
Social Services
purpose:
This unit standard is designed for people who are providing
well child care services for children under 5 years of age
within the context of whānau or family, under the Well Child
Framework, and within the requirements of the Well Child Tamariki Ora national schedule.
People credited with this unit standard are able to:
demonstrate communication skills with whānau or families in
Tamariki Ora - Well Child services; respond to conflict in
Tamariki Ora - Well Child services; arrange referrals to other
service providers in Tamariki Ora - Well Child services; and
create and store records in a Tamariki Ora - Well Child
service provider setting.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
special notes:
1
People awarded credit in this unit standard are able to
outline the meaning of the articles of Te Tiriti o Waitangi
and the relevance of Te Tiriti o Waitangi to social
service work, and are able to apply this competence to
the context of assessment for this unit standard (for
further clarification, please refer to Unit 19408, Outline
the meaning and relevance of Te Tiriti o Waitangi in
social service work).
 New Zealand Qualifications Authority 2016
20371
28-Jun-16
2 of 8
TAMARIKI ORA - WELL CHILD
SERVICES
Demonstrate skills for working with
families or whānau in Tamariki Ora Well Child services
2
It is expected that candidates seeking credit for this unit
standard will demonstrate competence and be
assessed through a combination of theoretical learning
and practical experience as a Well Child worker in
Tamariki Ora - Well Child services. This may include
classroom activities, and will include work-based
settings and practical experience.
3
Glossary
Characteristics of whānau or family may be physical,
spiritual, or psychological, and include their age and
stage of development, culture, disability, gender, health
status, language, and sexual orientation.
Family - examples may include a nuclear or extended
Pākehā family; a Pacific family; a family from another
culture (eg refugees and other migrants); a family from
a particular community (eg gender-based, gay or
lesbian, or deaf communities); a family made up of
people such as a support group.
Pacific family refers to families from the main Pacific
nations represented in Aotearoa New Zealand; namely
- Samoa, Tonga, Cook Islands, Niue, Tokelau, Fiji,
Tuvalu, Solomon Islands, Kiribati.
Whānau - Traditionally, whānau members are related
through whakapapa, birth, or intermarriage. Whānau
may comprise members who are related through
bloodlines and inter-marriage, and may also include
family friends, acquaintances, and any other individuals
who are accepted by, and deemed a member by a
particular whānau. For further definitions of the
meaning of whānau, see: Ministry of Health. 1998.
Whāia Te Whanaungatanga: Oranga Whānau: The
Wellbeing of Whānau: The public health issues.
Wellington: Ministry of Health. This publication is
available from the Ministry of Health web site:
http://www.moh.govt.nz/
Inclusive language means language that is free of
sexist, racist, or other biases, avoids stereotypes, and
avoids potentially offensive or discriminatory forms of
expression.
 New Zealand Qualifications Authority 2016
20371
28-Jun-16
3 of 8
TAMARIKI ORA - WELL CHILD
SERVICES
Demonstrate skills for working with
families or whānau in Tamariki Ora Well Child services
Well Child worker is used as a term to denote the
candidate seeking award of credit in this unit standard.
Other terms that may be used in Tamariki Ora - Well
Child services include Community Health Worker;
Community Well Child Health Worker; Kaiāwhina;
Kaitiaki; Plunket Community Karitane; and Plunket
Kaiāwhina.
4
Legislation and codes related to this unit standard
include but are not limited to: Human Rights Act 1993,
Privacy Act 1993, Code of Health and Disability
Consumers’ Rights, Health Information Privacy Code
1994.
5
Resources
a
Health Promotion Forum of New Zealand. Date
not given. Nga Kaiakatanga Hauora mo
Aotearoa: Health promotion competencies for
Aotearoa-New Zealand. Auckland: Health
Promotion Forum of New Zealand.
This resource is available on the Health Promotion
Forum website:
http://www.hpforum.org.nz/
b
Ministry of Health. March 2002. The Well Child
framework. Wellington: Ministry of Health.
c
Ministry of Health. November 2002. Well Child Tamariki Ora national schedule handbook.
Wellington: Ministry of Health.
d
Ministry of Health. 2002. Well Child - Tamariki
Ora national schedule. Wellington: Ministry of
Health.
All of these Ministry of Health publications are
available on the Ministry of Health web site:
http://www.moh.govt.nz/
 New Zealand Qualifications Authority 2016
20371
28-Jun-16
4 of 8
TAMARIKI ORA - WELL CHILD
SERVICES
Demonstrate skills for working with
families or whānau in Tamariki Ora Well Child services
Elements and Performance Criteria
element 1
Demonstrate communication skills with whānau or families in Tamariki Ora - Well Child
services.
Range:
evidence is required in relation to four different whānau or families.
performance criteria
1.1
The power implications for the relationship of the Well Child worker and the
service provider with the whānau or family are identified prior to commencement
of the relationship.
1.2
A partnership of equality is established with the whānau or family, and the role
of the Well Child worker with the whānau or family is clarified.
1.3
Interpersonal skills are used to respond to verbal and non-verbal
communications and are appropriate to the characteristics and needs of the
whānau or family.
Range:
1.4
Communications with the whānau or family demonstrate respect for the whānau
or family.
Range:
1.5
interpersonal skills - attending, clarifying, encouraging, following,
questioning, paraphrasing, reflection of feeling and content,
reframing, summarising.
respect for the whānau or family includes but is not limited to acknowledgement of being a guest in their home; body language
and behaviour matched to the cultural expectations of the whānau
or family; working to the pace of the whānau or family; use of
inclusive language.
Responsiveness is demonstrated through acknowledgement of the strengths as
well as the needs of the whānau or family.
 New Zealand Qualifications Authority 2016
20371
28-Jun-16
5 of 8
TAMARIKI ORA - WELL CHILD
SERVICES
Demonstrate skills for working with
families or whānau in Tamariki Ora Well Child services
1.6
Verbal and non-verbal communications demonstrate ability to recognise and
accept difference between the Well Child worker and the whānau or family
according to relevant criteria.
Range:
1.7
Safety considerations for the whānau or family and the Well Child worker are
clarified with all parties and acted upon.
Range:
1.8
relevant criteria - acknowledgement of and respect for difference;
acceptance; awareness of own culture; genuineness; honesty;
humility; patience; self awareness; warmth.
safety considerations may include but are not limited to - cultural,
emotional, physical, spiritual.
Evidence is required of clarification and subsequent actions on
safety considerations for the whānau or family, and the Well Child
worker.
Privacy considerations are adhered to in accordance with criteria established by
legislation and the protocols and policies of one Tamariki Ora - Well Child
service provider.
element 2
Respond to conflict in Tamariki Ora - Well Child services.
Range:
conflict may occur - within the team; with other workers within a Tamariki Ora Well Child service provider; with another community agency; within a whānau or
family; between the Well Child worker and a whānau or family.
Evidence is required in relation to two conflict situations, which may be real or
simulated.
performance criteria
2.1
Conflict in Tamariki Ora - Well Child service situations is described in terms of
the parties to the conflict situation and the nature of the conflict.
 New Zealand Qualifications Authority 2016
20371
28-Jun-16
6 of 8
TAMARIKI ORA - WELL CHILD
SERVICES
Demonstrate skills for working with
families or whānau in Tamariki Ora Well Child services
2.2
The methods and active listening skills used for conflict resolution are matched
to the characteristics and needs of the parties and the nature of the conflict.
Range:
2.3
methods may include but are not limited to - brainstorming, cocreating and exploring alternatives, challenging, collaborative
problem solving, confrontation, feedback, focusing, providing
information.
Evidence is required of two methods in each of the two conflict
situations.
Ways to achieve agreement on closure of conflict resolution are demonstrated
by the Well Child worker.
Range:
agreement may include but is not limited to - agreement that the
conflict is completely resolved; agreement that the conflict is
partially resolved and no further purpose can be achieved in
conflict resolution; agreement that resolution is impossible and
attempts to resolve conflict are to end.
element 3
Arrange referrals to other service providers in Tamariki Ora - Well Child services.
Range:
evidence is required of two completed real referrals of whānau or family.
performance criteria
3.1
Referrals are made to other service providers in accordance with relevant
criteria.
Range:
relevant criteria may include but are not limited to - whānau or
family needs for specific skills and resources; competencies of the
Well Child worker; agreement with the whānau or family;
compatibility between the whānau or family and the other service
provider.
 New Zealand Qualifications Authority 2016
20371
28-Jun-16
7 of 8
TAMARIKI ORA - WELL CHILD
SERVICES
Demonstrate skills for working with
families or whānau in Tamariki Ora Well Child services
3.2
Referrals are followed up according to the protocols of the Well Child worker's
workplace and relevant criteria.
Range:
relevant criteria may include but are not limited to - ensuring
referrals are acted upon; complaints procedures; appeals
procedures; identifying outcomes; timeliness; identifying and
recording links between the whānau or family situation and wider
community development issues.
Evidence is required of three, one of which is identifying and
recording links between the whānau or family situation and wider
community development issues.
element 4
Create and store records in a Tamariki Ora - Well Child service provider setting.
performance criteria
4.1
Issues in record keeping in Tamariki Ora - Well Child services are described.
Range:
4.2
issues in record keeping include but are not limited to - purposes
of record keeping; what to record; storage of records; objective
and subjective record keeping styles; legal and privacy
considerations.
Record keeping is in accordance with the protocols and policies of one Tamariki
Ora - Well Child service provider and other relevant criteria.
Range:
other relevant criteria include - factual; relevant to the Tamariki
Ora - Well Child service provider situation; kept daily; stored
securely; respectful of the whānau or family; compliant with legal
requirements.
Evidence is required of record keeping related to four families or
whānau in one Tamariki Ora - Well Child service provider setting.
 New Zealand Qualifications Authority 2016
20371
28-Jun-16
8 of 8
TAMARIKI ORA - WELL CHILD
SERVICES
Demonstrate skills for working with
families or whānau in Tamariki Ora Well Child services
Comments on this unit standard
Please contact the Community Support Services ITO Limited (Careerforce)
info@careerforce.org.nz if you wish to suggest changes to the content of this unit
standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0222 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
 New Zealand Qualifications Authority 2016