NZQA registered unit standard
27236 version 1
Page 1 of 3
Title
Provide assistance for unaccompanied minors who are travelling by
air
Level
3
Credits
4
Purpose
People credited with this unit standard are able to: complete
documentation for an unaccompanied minor; complete
departure procedures for an unaccompanied minor; and
complete arrival procedures for an unaccompanied minor.
Classification
Aviation > Airport Customer Service
Available grade
Achieved
Explanatory notes
1
All tasks are to be carried out in accordance with enterprise procedures, the
enterprise being the organisation carrying out the work. Enterprise procedures
referred to in this unit standard are the applicable procedures found in the following:
enterprise exposition;
manufacturer publications;
Government and local body legislation.
2
Definition
Unaccompanied minor refers to a child, aged between 5 and 11 years inclusive,
travelling without somebody 15 years or older.
Outcomes and evidence requirements
Outcome 1
Complete documentation for an unaccompanied minor.
Evidence requirements
1.1
Documentation for an unaccompanied minor is completed in accordance with
enterprise procedures.
Range
ServiceIQ
SSB Code 9068
documentation may include but is not limited to – age, name,
language, address at origin, address at destination, telephone
numbers, names of people seeing unaccompanied minor off,
names of people meeting unaccompanied minor, medication
requirements and any special instructions.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27236 version 1
Page 2 of 3
Outcome 2
Complete departure procedures for an unaccompanied minor.
Evidence requirements
2.1
Check-in process is completed and baggage is tagged in accordance with
enterprise procedures.
Range
2.2
Unaccompanied minor is assisted with departure formalities in accordance with
enterprise procedures.
Range
2.3
may include but is not limited to – passport, visa, checked
baggage, carry-on baggage.
may include but is not limited to – customs, immigration, security,
boarding gate.
Unaccompanied minor and documentation are handed over to the cabin crew in
accordance with enterprise procedures.
Range
may include but is not limited to – completed unaccompanied
minor form, passport and/or relevant visas.
Outcome 3
Complete arrival procedures for an unaccompanied minor.
Evidence requirements
3.1
Unaccompanied minor is met at the aircraft door and documentation is obtained
from cabin crew in accordance with enterprise procedures.
Range
3.2
Unaccompanied minor is assisted with arrival formalities in accordance with
enterprise procedures.
Range
3.3
may include but is not limited to – completed unaccompanied
minor form, passport and/or relevant visa.
may include but is not limited to – immigration, customs, collecting
baggage.
Hand over of unaccompanied minor to authorised contact person is completed
in accordance with enterprise procedures.
Range
Planned review date
ServiceIQ
SSB Code 9068
must include but is not limited to – verify identification of contact
person, documentation given to contact person.
31 December 2016
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27236 version 1
Page 3 of 3
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
15 April 2011
N/A
Consent and Moderation Requirements (CMR) reference
0125
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016