NZQA registered unit standard
27231 version 1
Page 1 of 4
Title
Complete check-in for multiple passengers travelling with baggage
Level
3
Credits
10
Purpose
People credited with this unit standard are able to: prepare for
multiple passenger check-in; display and amend passengers’
details; process passengers’ baggage; accept passengers onto
a flight; and finalise the check-in process.
Classification
Aviation > Airport Customer Service
Available grade
Achieved
Entry information
Unit 27230, Complete check-in transaction for single
passenger without baggage, or demonstrate equivalent
knowledge and skills.
Recommended skills
and knowledge
Explanatory notes
All tasks are to be carried out in accordance with enterprise procedures, the enterprise
being the organisation carrying out the work. Enterprise procedures referred to in this unit
standard are the applicable procedures found in the following:
enterprise exposition;
manufacturer publications;
Government and local body legislation.
Outcomes and evidence requirements
Outcome 1
Prepare for multiple passenger check-in.
Evidence requirements
1.1
Passengers’ are greeted and travel details are obtained in accordance with
enterprise procedures.
Range
ServiceIQ
SSB Code 9068
may include but is not limited to – number of people travelling,
surnames, flight number, destination, date, passports, visas.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27231 version 1
Page 2 of 4
Outcome 2
Display and amend passengers’ details.
Evidence requirements
2.1
Passengers’ names are accessed and name details displayed in accordance
with enterprise procedures.
2.2
Passengers’ details are checked in accordance with enterprise procedures.
Range
2.3
may include but is not limited to – e-ticket indicators, class of
travel, pre-seating, frequent flyer details, special service requests,
final destination, on-carriage, passport, visa.
Passengers’ details are amended in accordance with enterprise procedures.
Range
may include but is not limited to – ticket information, seating,
frequent flyer details, special service requests, on-carriage,
passport, visa.
Outcome 3
Process passengers’ baggage.
Evidence requirements
3.1
Security and dangerous goods procedures are followed in accordance with
enterprise procedures.
Range
3.2
Passengers’ baggage is assessed and recorded in accordance with enterprise
procedures.
Range
3.3
may include but is not limited to – ask security and dangerous
goods questions, name on baggage, querying baggage contents
(liquids, aerosols, gels).
may include but is not limited to – number of bags, fragile,
oversized, pre-existing damage, weight of individual bags, total
weight of pooled baggage.
Excess baggage is identified and options discussed with passenger in
accordance with enterprise procedures.
Outcome 4
Accept passengers onto a flight.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27231 version 1
Page 3 of 4
Evidence requirements
4.1
Passengers’ are accepted onto flight in accordance with enterprise procedures.
may include but is not limited to – passenger category, baggage
details, destination, excess baggage completed.
Range
4.2
Boarding passes are issued in accordance with enterprise procedures.
may include – manual entry, automatic issue.
Range
4.3
Baggage tags are issued and attached in accordance with enterprise
procedures.
may include but is not limited to – thermal, heavy, priority, fragile,
standby, limited release.
Range
Outcome 5
Finalise the check-in process.
Evidence requirements
5.1
Documentation is returned to the passengers and the departure process is
explained in accordance with enterprise procedures.
may include but is not limited to – boarding pass, passport, ticket,
baggage receipts.
Range
5.2
Passengers are directed to next area in accordance with enterprise procedures.
may include but is not limited to – lounge for airline rewards
passengers, departure gates, fragile and oversize baggage area,
special handling desk, ticketing desk, bag drop area.
Range
5.3
Passengers are farewelled in accordance with enterprise procedures.
Planned review date
31 December 2016
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
15 April 2011
N/A
Consent and Moderation Requirements (CMR) reference
0125
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27231 version 1
Page 4 of 4
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016