7046 version 4 28-Jun-16 1 of 8 FITNESS INDUSTRY MANAGEMENT Manage delivery of an exercise-to-music programme level: 5 credit: 4 planned review date: December 2002 sub-field: Fitness purpose: People credited with this unit standard are able to: carry out market research to measure demand for exercise-to-music classes; develop a schedule of classes to match enterprise and client needs; manage financial planning for an exerciseto-music-programme; manage staffing requirements for an exercise-to-music programme; manage a work team of exercise-to-music instructors; and work within fitness and recreation facility management teams. entry information: Prerequisites: Unit 7052, Operate audio equipment for exercise-to-music classes; and Unit 7053, Use fitness equipment in exercise-to-music classes; or demonstrate equivalent knowledge and skills. accreditation option: Evaluation of documentation and visit by NZQA and industry. moderation option: A centrally established and directed national moderation system has been set up by the Sport, Fitness and Recreation Industry Training Organisation - Fitness Advisory Group. New Zealand Qualifications Authority 2016 7046 version 4 28-Jun-16 2 of 8 FITNESS INDUSTRY MANAGEMENT Manage delivery of an exercise-to-music programme special notes: 1 Exercise-to-music programme is defined as the complete exercise-to-music function within a fitness or recreation centre including freestanding classes, classes using portable equipment such as steps or slides or free weights, and circuit classes using fixed equipment. In using this definition, it should be recognised that responsibility for standard fixed exercise equipment may be located elsewhere than in the exercise-to-music programme, even if exercise-to-music participants are the main users. 2 Competence in this unit standard may be demonstrated in simulated situations related to an existing fitness and/or recreation facility or enterprise. If this unit standard is being assessed in an on-job situation, then the references to simulated situations may be considered redundant except in respect of emergency procedures. 3 Competence in this unit standard requires knowledge of the provisions of the Consumer Guarantees Act 1993 (CGA) as they relate to the provision of services. In particular, in supplying a service, the supplier guarantees: that they will exercise reasonable care and skill; that the service and any resulting product is fit for any particular purpose indicated by the supplier or by the client; that the service will be completed within a reasonable time; and, where the price or method of setting the price has not been set, no more than a reasonable price will be charged. New Zealand Qualifications Authority 2016 7046 version 4 28-Jun-16 3 of 8 FITNESS INDUSTRY MANAGEMENT Manage delivery of an exercise-to-music programme 4 Competence in this unit standard requires knowledge of provisions of the Human Rights Act 1993 (HRA) and the Employment Relations Act 2000 (ERA) relating to the recruitment, selection and hiring of staff. Elements and Performance Criteria element 1 Carry out market research to measure demand for exercise-to-music classes. performance criteria 1.1 Identification of potential client populations is carried out to meet facility requirements in a simulated situation. Range: 1.2 client populations - existing clients (current exercise-to-music participants and others), clubs (sports, social), institutions (health, education), businesses, geographical catchment areas; requirements - size, location, type of demand, competing activities. Consultation methods are designed to provide feedback that matches facility information requirements in a simulated situation. Range: survey method, survey form design, survey presentation, response handling, recording, follow up procedures. New Zealand Qualifications Authority 2016 7046 version 4 28-Jun-16 4 of 8 FITNESS INDUSTRY MANAGEMENT Manage delivery of an exercise-to-music programme 1.3 Analysis of information is in accordance with standard statistical treatments and provides results in a form matching facility information requirements in a simulated situation. 1.4 Analysis of evidence and facility information in a simulated situation provides recommendations and programme development plans. Range: survey and/or analysis information, facility resources and capacity, facility budget. element 2 Develop a schedule of classes to match enterprise and client needs. performance criteria 2.1 Analysis of client demand is carried out in terms of facility resources required. Range: 2.2 class type, class frequency, class time, staffing requirement, training requirement, equipment requirement, facility capacity, cost/benefit analysis. Scheduling of classes balances competing demands within facility requirements. Range: client demand, staff safety, facility capacity, facility budgets. New Zealand Qualifications Authority 2016 7046 version 4 28-Jun-16 5 of 8 FITNESS INDUSTRY MANAGEMENT Manage delivery of an exercise-to-music programme element 3 Manage financial planning for an exercise-to-music-programme. performance criteria 3.1 Programme objectives and budgets meet facility planning requirements. Range: 3.2 Information gathering allows monitoring of programme performance to facility requirements. Range: 3.3 information categories, level of analysis, forecast period, frequency of reports, distribution. type of information, frequency of monitoring, coverage, distribution of responsibility, staff training. Modification of programme is carried out to achieve programme goals within facility requirements. Range: requirements - safety, capacity, resource allocation between programmes, budgetary. element 4 Manage staffing requirements for an exercise-to-music programme. performance criteria 4.1 Recruitment and selection policies and procedures are in accordance with HRA and ERA requirements, and facility policies. New Zealand Qualifications Authority 2016 7046 version 4 28-Jun-16 6 of 8 FITNESS INDUSTRY MANAGEMENT Manage delivery of an exercise-to-music programme 4.2 Employment contracts are developed in accordance with ERA requirements and facility conditions and policies. 4.3 Induction procedures for new instructors match information needs of new staff and facility policies for staff induction. Range: 4.4 A roster of instructors is maintained to meet requirements of facility exercise-tomusic programme. Range: 4.5 organisational structure, facility layout, staff contacts, equipment use, policies and procedures. class allocation, client preferences, holidays, injury, emergency replacement. Provision and supervision of on-the-job training meet development needs of instructors and facility objectives for cost and quality of the exercise-to-music programme. element 5 Manage a work team of exercise-to-music instructors. performance criteria 5.1 Team leadership strategies are in accordance with facility policy and meet team needs for direction and motivation. New Zealand Qualifications Authority 2016 7046 version 4 28-Jun-16 7 of 8 FITNESS INDUSTRY MANAGEMENT Manage delivery of an exercise-to-music programme 5.2 Management of conflict between individuals is carried out with impartiality to establish conditions for resolution. Range: 5.3 Evaluation of instructor performance meets instructor needs and facility requirements for performance appraisal and quality assurance. Range: 5.4 class observation (quality control), use of video, class attendance measurement. Facilitation of instructor development is carried out in accordance with facility policy through creation of and publicity regarding development opportunities. Range: 5.5 transparency of procedures, reflective listening, natural justice, mediation procedure. on-the-job training, workshops, conferences, visiting teachers. Administration of disciplinary and termination procedures meets requirements imposed by facility policy, and contractual and statutory obligations. Range: employment contract, ERA, HRA, facility procedures. element 6 Work within fitness and recreation facility management teams. performance criteria 6.1 Communication and consultation with other team members are carried out according to facility management procedures to support coordinated facility operation. New Zealand Qualifications Authority 2016 7046 version 4 28-Jun-16 8 of 8 FITNESS INDUSTRY MANAGEMENT Manage delivery of an exercise-to-music programme 6.2 Cooperation with other team members supports the achievement of facility management goals and objectives. Range: 6.3 marketing, financial, community support. membership, competition, sponsorship, Advancement of the interests of the exercise-to-music programme is supported subject to facility goals, objectives and constraints. Comments to: Sport, Fitness and Recreation Industry Training Organisation - Fitness Advisory Group Unit Standard Revision PO Box 160 WELLINGTON by December 2002. Please Note: Providers must be accredited by the Qualifications Authority before they can offer programmes of education and training assessed against unit standards. Accredited providers assessing against unit standards must engage with the moderation system that applies to those unit standards. [Please refer to relevant Plan ref: 0069] New Zealand Qualifications Authority 2016