23602 version 1
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Demonstrate product knowledge for jewellery sales and service
Level
2
Credits
3
Purpose
People credited with this unit standard are able to: identify jewellery in
accordance with relevant product information and identify and discuss
sources of relevant product information; and identify and explain the features
and benefits of jewellery in accordance with relevant product information.
Subfield
Retail, Distribution, and Sales
Domain
Jewellery Sales and Service
Status
Registered
Status date
20 March 2008
Date version published
20 March 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation by NZQA.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0225
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard is based on the unit of competency SIRRRPK008A, Recommend
jewellery products and services. The Retail Industry Training Organisation
acknowledges the assistance provided by the Australian Service Industries Skills
Council (Service Skills Australia) in permitting the unit of competency to be used as
the basis for this unit standard.
2
Competency for this standard requires evidence for three different pieces of
jewellery.
 New Zealand Qualifications Authority 2016
23602 version 1
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3
Definitions
Jewellery includes rings, necklaces, bracelets, chains, brooches, earrings, watches.
Relevant product information may include but is not limited to store or suppliers’
product manuals, product leaflets, catalogues, magazines, journals, books, sales
representative’s documentation, technical and design staff, internet, store warranty
information, product warranty manuals, suppliers and manufacturers.
Elements and performance criteria
Element 1
Identify jewellery in accordance with relevant product information and identify and discuss
sources of relevant product information.
Performance criteria
1.1
Jewellery is identified in accordance with relevant product information.
Range
1.2
relevant product information – price range, type and/or brand,
place of origin, manufacture, suppliers, quality, durability,
manufacturer’s storage and care requirements, warranties,
availability, guarantees.
For jewellery identified in performance criterion 1.1, sources of relevant product
information are identified and discussed.
Element 2
Identify and explain the features and benefits of jewellery in accordance with relevant
product information.
Performance criteria
2.1
Jewellery features and benefits are identified and explained in accordance with
relevant product information.
Range
features may include but are not limited to – weight, quality,
length, width, price, adjustability;
benefits may include but are not limited to – wearability, durability,
value, appeal.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
 New Zealand Qualifications Authority 2016
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Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016