NZQA registered unit standard
29216 version 1
Page 1 of 4
Title
Plan, manage and conduct, and evaluate interviews in a regulatory
compliance context
Level
5
Purpose
Credits
15
This unit standard is for people currently employed as senior
regulatory compliance practitioners.
People credited with this unit standard are able to:
–
plan and prepare for interviews to obtain information in
a regulatory compliance context;
–
engage with and prepare the interviewee for
interviewing in a regulatory compliance environment;
–
manage and conduct interviews; and
–
conclude, review, and evaluate the interviews.
Classification
Public Sector Compliance > Public Sector Compliance
Operations
Available grade
Achieved
Explanatory notes
1
Definitions
Organisational requirements refer to instructions to staff on policies, procedures, and
methodologies which are documented and are available in the workplace.
The Regulatory Compliance sector has a number of terms with specific usage. For
current definitions visit http://www.skills.org.nz/resources-for-training-providers/.
2
Legislation and standards relevant to this unit standard include but are not limited to:
Children, Young Persons, and Their Families Act 1989;
Evidence Act 2006;
New Zealand Bill of Rights Act 1990;
Privacy Act 1993;
Victims’ Rights Act 2002;
specific legislation mandating the powers and duties of a specific organisation with
respect to its regulatory compliance role and/or any other legislation applicable to a
particular regulatory compliance situation (e.g. Fisheries Act 1996, Resource
Management Act 1991;
and any subsequent amendments and replacements.
3
Range
a Demonstration of knowledge and skills must be consistent with any applicable
code or codes of conduct such as the New Zealand State Services Code of
Conduct, Standards of Integrity and Conduct (available from
http://www.ssc.govt.nz) and/or any other agency specific code or codes of conduct
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
29216 version 1
Page 2 of 4
and/or ethics.
b Interviews must be documented/recorded to evidential standard for assessment
purposes. This may be audio or video recording or written documentation. If
interviews are with suspects, written documentation must include questions asked
and responses. Assessment evidence and process must be in accordance with
the Privacy Act 1993.
c At least two interviews – at least one interview each of two different people.
Interviews may be simulated. Simulation must reflect organisational requirements.
Interviewee may be referred to by a range of terms such as participant, subject,
witness, victim, complainant, or suspect.
Outcomes and evidence requirements
Outcome 1
Plan and prepare for interviews to obtain information in a regulatory compliance context.
Evidence requirements
1.1
When planning and preparing: clarify the purposes of the interview, determine
aims and objectives, determine interview strategies and record-keeping
methods, assess interviewee fitness for interviewing, identify appropriate
location, assess information to hand to determine possible offences and/or noncompliance.
1.2
Plan and prepare consistent with ethical, legal, and organisational requirements
and taking into account the safety of regulatory staff and others.
Range
ethical requirements refer to – ethical principles of investigative
interviewing, code or codes of conduct applicable to an
organisation;
legal requirements – relevant powers, obligations of the
interviewee, obligations of the interviewer, rights of the
interviewee;
applicable legislation may include but is not limited to – the New
Zealand Bill of Rights Act 1990, the Evidence Act 2006, and any
legislation relating to an organisation’s specific regulatory role.
Outcome 2
Engage with and prepare the interviewee for interviewing in a regulatory compliance
environment.
Evidence requirements
2.1
Establishment of rapport is consistent with good interviewing practice and
needs of the regulatory compliance activity.
2.2
The interviewing process is explained to interviewee in a manner consistent
with good interviewing practice, and in accordance with organisational
requirements and needs of the regulatory compliance activity.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Range
29216 version 1
Page 3 of 4
for interviews where the interviewee is a suspect must include –
meeting all legislative requirements in terms of dealing with
suspects.
Outcome 3
Manage and conduct interviews.
Evidence requirements
3.1
Manage and conduct the interviews in accordance with the interview plans,
purposes, and objectives.
3.2
Use questioning and information-gathering techniques that obtain full and
detailed information relevant to the regulatory compliance activity and meet the
objectives of the interviews.
3.3
Manage and conduct the interview consistent with ethical, legal, and
organisational requirements and taking into account the safety of regulatory
staff and others.
3.4
Record and/or document the interview consistent with ethical, legal, and
organisational requirements.
Outcome 4
Conclude, review, and evaluate the interviews.
Evidence requirements
4.1
Compare interview outcomes with intended outcomes, and determine whether
the interviews met the objectives.
4.2
Identify opportunities for improved future interviews, consistent with ethical,
legal, and organisational requirements and taking into account the safety of
regulatory staff and others.
4.3
Contribute to intelligence processes, where they exist, consistent with ethical,
legal, and organisational requirements and taking into account the safety of
regulatory staff and others.
4.4
Complete post-interview procedures, consistent with ethical, legal, and
organisational requirements and taking into account the safety of regulatory
staff and others.
Replacement information
The Skills Organisation
SSB Code 100401
This unit standard replaced unit standard 26916.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Planned review date
29216 version 1
Page 4 of 4
31 December 2020
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
18 February 2016
N/A
Consent and Moderation Requirements (CMR) reference
0121
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation at reviewcomments@skills.org.nz if you wish to
suggest changes to the content of this unit standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016