Qualification details
Title
New Zealand Certificate in Health and Wellbeing (Level 2)
Version
1
Qualification type
Certificate
Level
2
Credits
40
NZSCED
090511
Society and Culture > Human Welfare Studies and Services >
Community Client Care
DAS classification
453
Community and Social Services > Health, Disability, and Aged
Support
Qualification developer
Community Support Services ITO Limited (Careerforce)
Next review
December 2019
Approval date
November 2014
Strategic purpose statement
The purpose of this qualification is to recognise the entry-level
skills and knowledge required to provide person-centred support
in the health and wellbeing sectors, and to provide a training
pathway for entry into careers in the health and wellbeing
sectors.
This qualification is targeted at new or potential entrants into the
health and wellbeing sectors, including those reentering the
workforce. It provides foundation skills to ensure that workers
are safe to work at an entry level in a health or wellbeing setting.
The graduates will benefit by gaining recognition of the
transferrable skills and knowledge valued in the health and
wellbeing sectors. Graduates will work as part of a team under
general supervision.
Graduate profile
Outcome Statement
Education pathway
Qualification Reference 2469
© New Zealand Qualifications Authority 2014
Graduates of this qualification will be able to:

Work within the responsibilities and boundaries of their role.

Perform entry-level person-centred tasks and functions in a
health or wellbeing setting.

Recognise and report risks and/or changes in a person
and/or family/whānau.

Communicate to support a person’s health or wellbeing.
This qualification provides a pathway for people to progress from
secondary education, new learners wanting to work in a health or
wellbeing related service or those wanting to reenter the
workforce in a health or wellbeing setting.
Graduates may progress to the New Zealand Certificate in
Health and Wellbeing (Level 3) with strands in Health Assistance,
Newborn Hearing Screening, Orderly Services, Support Work,
Vision Hearing Screening and Whānau, Kin and Foster Care
[Ref: 2470].
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Employment pathway
Graduates of this qualification will have the skills and knowledge
required to work safely and effectively in entry-level positions in
the health or wellbeing sectors.
Qualification specifications
Qualification award
This qualification can be awarded by an organisation which
has an approved programme of study or industry training
programme leading to the qualification.
This certificate will display the title of the qualification, and
the logos of the New Zealand Qualifications Framework and
the name and/or logo of the awarding tertiary education
organisations.
Evidence requirements for managing
consistency
All tertiary education organisations (TEOs) either arranging
training or delivering programmes that lead to the award of
this qualification are required to participate, along with the
qualification developer, in a scheduled consistency process
led by NZQA, in accordance with published national
guidelines.
This consistency process will involve reviewing evidence
associated with graduates’ achievement of outcomes,
agreeing acceptable standards and/or benchmarks for
qualification outcome achievement, and identifying areas for
improvement.
Evidence for programme providers may include:
Credit transfer and recognition of
prior learning arrangements
Qualification Reference 2469
© New Zealand Qualifications Authority 2014
-
Assessment information leading to the achievement
of the graduate outcomes.
-
A portfolio of student work relating to the
qualification.
-
Stakeholder feedback on outcome achievement
which may include feedback from graduates, endusers, and/or next users.
-
TEO moderation outcomes which may include
moderation/benchmarking across common
programmes.
-
Relevant External Evaluation and Review (EER) data.
-
The criteria of Consent and Moderation
Requirements (CMR) document 0024 for unit
standard-based programmes.
Organisations seeking approval to award the qualification
are expected to have policies and procedures in place for
managing recognition of current competency (RCC) and/or
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recognition of prior learning (RPL).
To facilitate credit transfer, education organisations must
clearly demonstrate the equivalency between each of the
outcomes in the graduate profile and the assessment
components of their programmes.
Credit transfer will be automatic where assessment
standards are used for assessment within programmes
leading to this qualification.
Minimum standard of achievement
and standards for grade
endorsements
The minimum standard of achievement for this qualification
is the achievement of all graduate outcomes.
Entry requirements (including
prerequisites to meet regulatory body
or legislative requirements)
Employees and volunteers may be required to undergo initial
and ongoing checks to ensure they are a fit and proper
person to provide support in the health and wellbeing
sectors.
There are no grade endorsements for this qualification.
Qualification conditions
Overarching conditions relating to the qualification
Conditions for programme
structure
None.
Conditions for programme
context
Competency for this qualification will typically be demonstrated in a
workplace environment. It is recommended that programmes include
a minimum of 80 hours of work experience.
Other conditions
Programmes leading to this qualification must include resources and
delivery methods which support learner’s achievement including the
development of language, literacy and numeracy skills.
Programmes leading to this qualification must adhere to and be
consistent with the Privacy Act 1993, the Health and Safety in
Employment Act 1992, and any other legislative or contractual
requirements the industry or role is subject to.
Qualification Reference 2469
© New Zealand Qualifications Authority 2014
Page 3 of 5
Specific conditions relating to the Graduate profile
Qualification outcomes
Conditions
Mandatory
or Optional
1
Programmes must include:
Mandatory
Work within the responsibilities and
boundaries of their role.

relationships with colleagues and/or
team

working within a role, relevant
legislation and codes, policies and
procedures.
Credit 5
2
Perform entry-level person-centred
tasks and functions in a health or
wellbeing setting.
Credit 23
Where relevant, programmes may include
the Health and Disability Commissioner
(Code of Health and Disability Services
Consumers' Rights) Regulations 1996 (or
its equivalent) for those intending to work in
the health or disability sectors.
Optional
Programmes must include:
Mandatory

culturally safe support

awareness of the bicultural partnership
of Aotearoa New Zealand

basic tikanga practices.
Programmes may include:
3
Recognise and report risks and/or
changes in a person and/or
family/whānau.

strengths-based approaches

safety of self and others

responding to emergencies

work plan or individual client plan.
Optional
Risks and changes relevant to a person,
context and role may be physical, mental,
emotional and/or environmental.
Credit 5
4
Communicate to support a person’s
health or wellbeing.
Programmes may include:

communicating with confidence
Credit 7

giving and following instructions

using the client’s preferred method of
communication

verbal and written reports

using work language and terminology

culturally appropriate communication.
Qualification Reference 2469
© New Zealand Qualifications Authority 2014
Optional
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Transition information
Replacement information
This qualification replaces the National Certificate in Health, Disability, and
Aged Support (Foundation Skills) (Level 2) [Ref: 1291]
Learners currently enrolled in programmes leading to the replaced qualification may either complete or
transfer their results to this replacement qualification.
The last date for entry into programmes leading to the replaced qualification is 31 December 2016. The
last date for award of the replaced qualification is 31 December 2018.
It is the intention of Careerforce that no existing trainee should be disadvantaged by these transition
arrangements. Any person who considers they have been disadvantaged may appeal to Careerforce PO
Box 2637, Wellington, 6140. Email info@careerforce.org.nz.
Republication information
Version 1 of this qualification was republished on 25 February 2015 to update the Evidence
requirements for managing consistency.
Version 1 of this qualification was republished in August 2015 to update the last date for entry into
programmes leading to the replaced qualification from 31 December 2015 to 31 December 2016 and
the last date for award of the replaced qualification from 31 December 2017 to 31 December 2018.
Qualification Reference 2469
© New Zealand Qualifications Authority 2014
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